Customer Service Manager at Wal-Mart Stores, Inc Salary

Customer Service Managers at Wal-Mart Stores, Inc take home approximately $13.10 per hour on average. In the world of Customer Service Managers at Wal-Mart Stores, Inc, overall income ranges from $23K near the bottom to $34K at the top; this can include more than $2K from bonuses and more than $15K from profit sharing in exceptional cases. For the most part, people in this position report moderate levels of job satisfaction. Health benefits are not enjoyed by everyone in this line of work, and slightly less than a third lack any coverage at all. Medical benefits are reported by more than half and dental coverage is claimed by over one-half. Female Customer Service Managers at Wal-Mart Stores, Inc make up most of the survey respondents at 75 percent. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$10.79 - $15.41
$11
$13
$15
MEDIAN: $13.10
10%
50%
90%

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Hourly Data $0$22
Hourly Rate $10.79 - $15.41
Overtime $12.70 - $22.61
Annual Data $0$33K
Bonus $0.00 - $1,505
Profit Sharing $100.67 - $14,681
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,668 - $33,592
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 200

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United States (change)

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Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 123 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $27,000 based on 53 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 35 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 8 salaries.

Wal-Mart Stores, Inc Reviews

Q: What is it like working as a Customer Service Manager at Wal-Mart Stores, Inc?

Customer Service Manager in Ohio:
"Walmart."
Pros: I like the position I hold, I love the people I work with. I enjoy helping others and feeling like I hold a important role.
Cons: Feeling like I cant always express my option and concerns.

Customer Service Manager in Lancaster:
"Walmart."
Pros: I like the everyday interaction with our customers and employees. The company offers advancement opportunities.
Cons: Since my beginning with the company, they have made some changes that a lot of workers don't agree with.

Customer Service Manager in Mansfield:
"I enjoy my job but I'm underappreciated."
Pros: I know the job well and am the best at what I do. I enjoy it and treat people fairly and with respect.
Cons: Underappreciated. Underpaid. Treated poorly by customers, associates, and managers.

Customer Service Manager in Chandler:
"Pay is very funfair for cashiers at Walmart."
Pros: I like taking care of my cashiers. They do a great job of taking care of the customers. They have to deal with un happy customers and happy customers and check out customers in a fast busy inviroment deal with alot of cash.
Cons: Customer complaints about how Walmart moves things around to much. Movement to new positions take to long. Max of pay raise yearly is a max of .50 cents on a grade scale the new raises everyone recieved some people already there almost making $9.00 after 5 years of raises now makes $9.50 so lost all the raises they had and only makes .50 cents more than the person hired today plus as a CSM it states im a customer service manager under manger job description and my pay didnt go up to $13.00 an hour I think a csm does run a department the cashiers and frontend is a department and is very stressfull on us when the computer generating the schedual only has 2/3 cashiers at the front after certain hours they need to let the cashiers have 40 hours so theres no customers complaining about no registers open I understand the department managers over the back have there duties and to have things stocked but when it comes to the customers the lower employes are what makes these stores run and take.

Customer Service Manager in Farmington:
"It is like any job it has good and bad days."
Pros: Job security I can go.into work knowing I have a job that will be there.
Cons: The unpaid benefits and lack of good employee relations.

Customer Service Manager in Niles:
"I love my job."
Pros: Working with customers, running the front end, helping and teaching cashiers.
Cons: I think I should make more money than I do.Have two cashiers that make almost $13.00 an hour. I worked there for 5.5years, quit for one year to run our new business. Had to close it due to the recession.

Key Stats for Customer Service Manager

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 74 votes.
Less than 1 year
2%
1-4 years
54%
5-9 years
25%
10-19 years
16%
20 years or more
3%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

▲36%

▲13%

National Average
$28,000

▼2%

▼5%

Skills That Affect Customer Service Manager Salaries

Call center operations
▲3%



Customer Service Metrics
▼0%

Microsoft Word
▼0%

National Average
$28,000


People Management
▼1%

▼1%

Customer Service
▼2%

Leadership
▼2%

Team Leadership
▼2%

Sales
▼2%

Project Management
▼4%

Call Center
▼5%

Microsoft Office
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 74 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
2%
1-4 years
54%
5-9 years
25%
10-19 years
16%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 55%
vision benefits
Vision: 58%
no benefits
None: 31%
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