Customer Service Manager at Wal-Mart Stores, Inc Salary

Customer Service Managers at Wal-Mart Stores, Inc can expect to earn an average of $12.88 per hour. With some bonuses approaching $2K and certain profit sharing proceeds approaching $15K, overall incomes of Customer Service Managers at Wal-Mart Stores, Inc spread between $21K and $34K depending on individual performance. Job satisfaction is high and work is enjoyable for most Customer Service Managers at Wal-Mart Stores, Inc. Men are in the minority of survey respondents, with female Customer Service Managers at Wal-Mart Stores, Inc making up 76 percent. Some workers in this field — just under one in three — are not awarded benefits. Medical coverage is reported by a majority and dental plans are enjoyed by over one-half. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$10.23 - $15.42
$10
$13
$15
MEDIAN: $12.88
10%
50%
90%

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National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$10.23 - $15.42  
   
Overtime
$10.54 - $22.18  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$0.00 - $1,500  
   
Profit Sharing
$199.56 - $14,795  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,448 - $34,017  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 190

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Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 123 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $27,000 based on 53 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 35 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 8 salaries.

Wal-Mart Stores, Inc Reviews

Q: What is it like working as a Customer Service Manager at Wal-Mart Stores, Inc?

Customer Service Manager in Farmington:
"It is like any job it has good and bad days."
Pros: Job security I can go.into work knowing I have a job that will be there.
Cons: The unpaid benefits and lack of good employee relations.

Key Stats for Customer Service Manager

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.
Less than 1 year
3%
1-4 years
54%
5-9 years
22%
10-19 years
16%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

▲38%

▲14%

National Average
$27,000

▼1%

▼3%

Skills That Affect Customer Service Manager Salaries

Call center operations
▲4%


Customer Service Metrics
▲2%



▲1%

Microsoft Word
▲1%

Customer Service
▼0%

Leadership
▼0%

Team Leadership
▼0%

People Management
▼0%

Sales
▼0%

National Average
$27,000

Project Management
▼2%

Call Center
▼4%

Microsoft Office
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
3%
1-4 years
54%
5-9 years
22%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 55%
vision benefits
Vision: 56%
no benefits
None: 31%