Customer Service Manager in Charlotte, North Carolina Salary

A Customer Service Manager in Charlotte, North Carolina earns an average salary of $58,282 per year. Skills that are associated with high pay for this job are Microsoft Word and Operations Management.

$36,613 - $81,703
$37K
$59K
$82K
MEDIAN: $59,496
10%
50%
90%

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$14.96 - $19.36
$16
MEDIAN: $16.00
50%

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$0$82K
Salary $36,613 - $81,703
Bonus $1,200 - $12,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,695 - $82,434
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 38
Hourly Data $0$22
Hourly Rate $16.00
Overtime $22.11
Annual Data $0$82K
Bonus $1,200 - $12,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,695 - $82,434
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 8

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United States (change)

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About Charlotte, North Carolina

Mecklenburg County, North Carolina
827,121
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 17 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 14 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $64,000 based on 27 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $74,000 based on 9 salaries.

Key Stats for Customer Service Manager

Gender

Female
53 %
Male
47 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.
1-4 years
30%
5-9 years
13%
10-19 years
37%
20 years or more
20%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

▲33%

▲14%

Mid-Career
▲9%

National Average
$56,000

▼15%

Skills That Affect Customer Service Manager Salaries

Microsoft Word
▲27%

Operations Management
▲8%

Call center operations
▲3%

National Average
$56,000

Customer Service Metrics
▼2%



Microsoft Office
▼4%

Leadership
▼5%

Customer Relations
▼7%


Team Leadership
▼10%

Problem Solving
▼11%

Training
▼15%

Call Center
▼16%

Sales
▼18%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.

Gender

Female
53 %
Male
47 %

Years of Experience

1-4 years
30%
5-9 years
13%
10-19 years
37%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 78%
vision benefits
Vision: 68%
no benefits
None: 11%
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