A Customer Service Manager in Charlotte, North Carolina earns an average salary of $52,895 per year. Experience has a moderate effect on pay for this job. Most people with this job move on to other positions after 20 years in this field.

$34,977 - $82,434
(Median)
$35K
$53K
$82K
MEDIAN: $52,894
10%
50%
90%

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$12.25 - $20.00
(Median)
$
$15
$
MEDIAN: $15.00
50%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Salary
$34,977 - $82,434  
   
Bonus
$493.16 - $14,681  
Profit Sharing
$3,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,963 - $87,561  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 55
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$15.26  
   
Overtime
$22.50  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$493.16 - $14,681  
   
Profit Sharing
$3,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,963 - $87,561  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 5

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United States (change)

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About Charlotte, North Carolina

Mecklenburg County, North Carolina
827,121
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Customer Service Manager Job Listings

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Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

Late-Career
up arrow 60%


Mid-Career
up arrow 9%

National Average
$52,000

Entry-Level
up arrow 10%

Skills That Affect Customer Service Manager Salaries

Microsoft Word
up arrow 10%

Leadership
up arrow 7%

Customer Service Metrics
up arrow 7%

Customer Relations
up arrow 3%

Team Leadership
0%

Call center operations
0%

National Average
$52,000

Problem Solving
up arrow 1%

People Management
up arrow 3%

Customer Service
up arrow 5%

Microsoft Office
up arrow 5%

Project Management
up arrow 5%

Customer Relationship Management (CRM)
up arrow 9%

Training
up arrow 9%

Call Center
up arrow 9%

Sales
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

1-4 years
32%
5-9 years
13%
10-19 years
45%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 80%
medical benefits
Vision: 71%
dental benefits
None: 11%
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