Customer Service Manager in Grand Rapids, Michigan Salary

A Customer Service Manager in Grand Rapids, Michigan earns an average salary of $48,300 per year. Skills that are associated with high pay for this job are Microsoft Office, Leadership, and Project Management.

$27,617 - $62,862
$28K
$46K
$63K
MEDIAN: $46,333
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$27,617 - $62,862  
   
Bonus
$700  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,000 - $65,600  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 17

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United States (change)

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About Grand Rapids, Michigan

Kent County, Michigan
195,099
Male:
95,669 (49.0%)
Female:
99,430 (51.0%)
Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County, Michigan. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its more common modern nickname of River City refers to the landmark river for which it was named. The city and surrounding communities are economically diverse, based in the health care, information technology, automotive, aviation, and consumer goods manufacturing industries, among others. Grand Rapids is the hometown of U.S. President Gerald Ford, who is buried with...
Grand Rapids:
$41,857
Michigan:
$51,084
$830
Grand Rapids:
$122,000
Michigan:
$137,500
4.6%

Customer Service Manager Job Listings

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Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 9 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 7 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $55,000 based on 11 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $62,000 based on 6 salaries.

Key Stats for Customer Service Manager

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
37%
5-9 years
32%
10-19 years
5%
20 years or more
26%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

Late-Career
▲34%

Experienced
▲20%

Entry-Level
▲4%

National Average
$46,000

Mid-Career
▼10%

Skills That Affect Customer Service Manager Salaries

Microsoft Office
▲20%

Leadership
▲18%

Project Management
▲18%

Customer Relationship Management (CRM)
▲12%

People Management
▲8%

Customer Relations
▲4%

National Average
$46,000

Problem Solving
▼4%

Customer Service
▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

1-4 years
37%
5-9 years
32%
10-19 years
5%
20 years or more
26%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 60%
vision benefits
Vision: 27%
no benefits
None: 20%
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