A Customer Service Manager in Grand Rapids, Michigan earns an average salary of $50,495 per year. Skills that are associated with high pay for this job are Customer Relationship Management (CRM), Leadership, and Project Management.

$28,596 - $61,886
(Median)
$29K
$50K
$62K
MEDIAN: $50,495
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$28,596 - $61,886  
   
Bonus
$1,600  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,750 - $64,012  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 22

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About Grand Rapids, Michigan

Kent County, Michigan
195,099
Male:
95,669 (49.0%)
Female:
99,430 (51.0%)
Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County, Michigan. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its more common modern nickname of River City refers to the landmark river for which it was named. The city and surrounding communities are economically diverse, based in the health care, information technology, automotive, aviation, and consumer goods manufacturing industries, among others. Grand Rapids is the hometown of U.S. President Gerald Ford, who is buried with...
Grand Rapids:
$41,857
Michigan:
$51,084
$830
Grand Rapids:
$122,000
Michigan:
$137,500
4.6%

Customer Service Manager Job Listings

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Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

Late-Career
up arrow 26%

Experienced
up arrow 15%

National Average
$48,000

Entry-Level
up arrow 13%

Mid-Career
up arrow 13%

Skills That Affect Customer Service Manager Salaries

Customer Relationship Management (CRM)
up arrow 15%

Leadership
up arrow 13%

Project Management
up arrow 13%

People Management
up arrow 3%

National Average
$48,000

Customer Service
up arrow 11%

Problem Solving
up arrow 17%

Customer Relations
up arrow 25%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

1-4 years
29%
5-9 years
25%
10-19 years
13%
20 years or more
33%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 62%
medical benefits
Vision: 38%
dental benefits
None: 19%
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