Customer Service Manager in Boston, Massachusetts Salary

The average pay for a Customer Service Manager in Boston, Massachusetts is $61,109 per year. A skill in Customer Service Metrics is associated with high pay for this job.

$48,936 - $91,383
$49K
$63K
$91K
MEDIAN: $63,465
10%
50%
90%

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$0$91K
Salary $48,936 - $91,383
Bonus $3,931
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,105 - $90,000
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 20

Find Out Exactly What You Should Be Paid

United States (change)

About Boston, Massachusetts

Suffolk County, Massachusetts
669,469
Male:
322,149 (48.1%)
Female:
347,320 (51.9%)
Boston (pronounced /ˈbɒstən/ BOSS-tən) is the capital and most populous city of the Commonwealth of Massachusetts in the United States. Boston is also the seat of Suffolk County, although the county government was disbanded on July 1, 1999. The city proper covers 48 square miles (124 km2) with an estimated population of 667,137 in 2015, making it the largest city in New England and the 23rd most populous city in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area called Greater Boston, home to 4.7 million people and the tenth-largest metropolitan statistical area in the country. Greater Boston as a commuting region is home to 8.1 million people, making it the sixth-largest combined statistical area in the United States. One of the oldest cities in the United States, Boston was founded on the Shawmut Peninsula in 1630 by Puritan settlers from England. It was the scene...
Boston:
$58,263
Massachusetts:
$70,628
$1,423
Boston:
$453,000
Massachusetts:
$352,100
4.6%

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 6 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $73,000 based on 9 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $63,000 based on 8 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $72,000 based on 6 salaries.

Key Stats for Customer Service Manager

Gender

Female
43 %
Male
57 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
17%
5-9 years
25%
10-19 years
33%
20 years or more
25%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

Mid-Career
▲7%

Late-Career
▲5%

National Average
$68,000

Experienced
▼8%

Entry-Level
▼32%

Skills That Affect Customer Service Manager Salaries

Customer Service Metrics
▲16%

National Average
$68,000

Customer Service
▼3%

Operations Management
▼10%

Call center operations
▼10%

Call Center
▼12%

Team Leadership
▼13%

Leadership
▼13%

Customer Relations
▼20%

Problem Solving
▼23%

Customer Relationship Management (CRM)
▼27%

People Management
▼27%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
43 %
Male
57 %

Years of Experience

1-4 years
17%
5-9 years
25%
10-19 years
33%
20 years or more
25%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 95%
vision benefits
Vision: 68%
no benefits
None: 5%
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