Customer Service Manager in Pittsburgh Salary

The average pay for a Customer Service Manager in Pittsburgh, Pennsylvania is $41,197 per year. The skills that increase pay for this job the most are Leadership, Operations Management, and Customer Relationship Management (CRM).

$26,962 - $101,696
$27K
$41K
$100K
MEDIAN: $41,197
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$26,962 - $101,696  
   
Bonus
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,506 - $101,335  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 12

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United States (change)

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About Pittsburgh, Pennsylvania

Allegheny County, Pennsylvania
304,385
Male:
149,690 (49.2%)
Female:
154,695 (50.8%)
Pittsburgh (/ˈpɪtsbərɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. The Combined Statistical Area (CSA) population of 2,659,937 is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania after Philadelphia and the 20th-largest in the U.S. Located at the confluence of the Allegheny and Monongahela rivers, which form the Ohio River, Pittsburgh is known as both "the Steel City" for its more than 300 steel-related businesses, and as the "City of Bridges" for its 446 bridges. The city features 30 skyscrapers, two inclines, a pre-revolutionary fortification and the Point State Park at the confluence of the rivers. The city developed as a vital link of the Atlantic coast and Midwest. The mineral-rich Allegheny Mountains made the area coveted by the French and British empires, Virginia, Whiskey Rebels, and Civil War raiders. Aside from steel,...
Pittsburgh:
$41,293
Pennsylvania:
$55,702
$858
Pittsburgh:
$108,400
Pennsylvania:
$170,600
4.3%

Customer Service Manager Job Listings

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Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $42,000 based on 6 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 7 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $43,000 based on 7 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $60,000 based on 11 salaries.

Key Stats for Customer Service Manager

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
1-4 years
20%
5-9 years
27%
10-19 years
27%
20 years or more
27%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

Late-Career
▲46%

▲4%

Entry-Level
▲1%

National Average
$41,000

▼8%

Skills That Affect Customer Service Manager Salaries

Leadership
▲28%

Operations Management
▲25%

Customer Relationship Management (CRM)
▲14%

Problem Solving
▲4%

Sales
▲3%

National Average
$41,000


Team Leadership
▼2%

Call center operations
▼2%

Call Center
▼4%

Customer Relations
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Years of Experience

1-4 years
20%
5-9 years
27%
10-19 years
27%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 69%
vision benefits
Vision: 62%
no benefits
None: 23%