Customer Service Manager with People Management Skills Salary

An average Customer Service Manager with People Management skills can expect to take home roughly $55K per year. Total cash compensation to Customer Service Managers with People Management skills bottoms out near $27K and approaches $80K on the high end; the biggest paychecks include approximately $10K from bonuses and almost $7K from profit sharing. The most important factor affecting compensation for this group is location, followed by the company and tenure. A fair number report receiving medical coverage from their employers and a majority collect dental insurance. The majority of workers are highly satisfied with their job. Female Customer Service Managers with People Management skills make up most of the survey respondents at 70 percent. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$36,802 - $81,417
$37K
$55K
$81K
MEDIAN: $55,208
10%
50%
90%

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$10.35 - $21.12
$10
$14
$21
MEDIAN: $14.07
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$36,802 - $81,417  
   
Bonus
$99.46 - $9,775  
Profit Sharing
$0.00 - $7,096  
Commission
$293.61 - $30,639  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,019 - $79,652  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 1,018
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$10.35 - $21.12  
   
Hourly Tips
$4.17  
Overtime
$14.87 - $31.90  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$99.46 - $9,775  
   
Commission
$293.61 - $30,639  
Profit Sharing
$0.00 - $7,096  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,019 - $79,652  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 433

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Popular Employer Salaries for Customer Service Manager


Leading companies who hire large numbers of Customer Service Managers with People Management skills include Wal-Mart Stores, Inc, Food Lion, Guitar Center, The Kroger Company, and Hy-Vee, Inc. Heading up the field in terms of compensation, American Airlines offers the most; Customer Service Managers with People Management skills earn $58K on average there. Those in search of high salaries should also consider Wells Fargo & Co., Wells Fargo Bank, and The Kroger Company, top-paying firms where Customer Service Managers with People Management skills rake in a comfortable $46K, $44K, or $37K, respectively.

Workers at Wal-Mart Stores, Inc, Guitar Center, and Food Lion also face smaller salaries than the rest of the field — average earnings for these employers come to $27K, $31K, and $34K respectively.

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $41,000 based on 528 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 455 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $54,000 based on 532 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $62,000 based on 207 salaries.

Pay Difference by Location

National Average: $49,912

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 57 percent, Customer Service Managers with People Management skills in San Diego receive some of the highest pay in the country. Customer Service Managers with People Management skills will also find cushy salaries in Los Angeles (+36 percent), Chicago (+34 percent), Seattle (+27 percent), and Indianapolis (+19 percent). Cincinnati ranks last in the field for pay, reporting salaries 13 percent below the national average.

Key Stats for Customer Service Manager

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 315 votes.
Less than 1 year
1%
1-4 years
29%
5-9 years
23%
10-19 years
31%
20 years or more
16%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

Late-Career
▲25%

Experienced
▲9%

▲1%

National Average
$50,000

▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 315 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
1%
1-4 years
29%
5-9 years
23%
10-19 years
31%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 69%
vision benefits
Vision: 61%
no benefits
None: 19%
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