Customer Service Manager with People Management Skills Salary

Earnings for Customer Service Managers with People Management skills come in at around $55K annually on average. Individual bonuses, profit sharing and commission for Customer Service Managers with People Management skills — as high as $10K, $6K and $30K, respectively — each contribute to the degree of variation within overall compensation, ranging from $27K to $79K. Earnings for this group are mostly affected by geography, followed by the specific employer and tenure. Most Customer Service Managers with People Management skills survey respondents are women (70 percent). Unfortunately, some people in this line of work are without benefits — roughly one in five lack coverage. On the flip side, a strong majority have medical insurance and the larger part receive dental plans. Work is enjoyable for Customer Service Managers with People Management skills, who typically claim high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$36,605 - $81,245
$37K
$55K
$81K
MEDIAN: $55,011
10%
50%
90%

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$10.57 - $20.85
$11
$14
$21
MEDIAN: $14.10
10%
50%
90%

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$0$81K
Salary $36,605 - $81,245
Bonus $102.84 - $10,060
Profit Sharing $0.00 - $6,356
Commission $304.10 - $29,590
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,249 - $79,354
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 1,005
Hourly Data $0$31
Hourly Rate $10.57 - $20.85
Hourly Tips $3.96
Overtime $14.98 - $31.61
Annual Data $0$79K
Bonus $102.84 - $10,060
Commission $304.10 - $29,590
Profit Sharing $0.00 - $6,356
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,249 - $79,354
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 442

Find Out Exactly What You Should Be Paid

United States (change)

Customer Service Manager Job Listings

Popular Employer Salaries for Customer Service Manager


Dominating the field, Wal-Mart Stores, Inc, Food Lion, Guitar Center, The Kroger Company, and Hy-Vee, Inc. are top firms with a reputation for hiring a great number of Customer Service Managers with People Management skills. Customer Service Managers with People Management skills flock to American Airlines for generous paychecks, where average earnings of $58K lead the pack in compensation. Wells Fargo & Co., Wells Fargo Bank, and The Kroger Company are a few other companies that offer generous salaries, with Customer Service Managers with People Management skills earning around $46K, $44K, or $37K at each firm, respectively.

Wal-Mart Stores, Inc, Guitar Center, and Food Lion also rank near the bottom for pay, handing out $27K, $31K, and $34K-paychecks on average.

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $41,000 based on 528 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 455 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $54,000 based on 532 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $62,000 based on 207 salaries.

Pay Difference by Location

National Average: $49,423

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 58 percent, Customer Service Managers with People Management skills in San Diego receive some of the highest pay in the country. Customer Service Managers with People Management skills can also look forward to large paychecks in cities like Los Angeles (+37 percent), Chicago (+35 percent), Seattle (+28 percent), and Indianapolis (+20 percent). The lowest-paying market is Cincinnati, which sits 12 percent below the national average.

Key Stats for Customer Service Manager

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 361 votes.
Less than 1 year
1%
1-4 years
29%
5-9 years
23%
10-19 years
31%
20 years or more
16%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

Late-Career
▲26%

Experienced
▲10%

▲2%

National Average
$49,000

▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 361 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
1%
1-4 years
29%
5-9 years
23%
10-19 years
31%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 68%
vision benefits
Vision: 60%
no benefits
None: 20%
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