A Customer Service Manager in Rochester, New York earns an average salary of $47,000 per year. Experience strongly influences income for this job. Most people move on to other jobs if they have more than 20 years' experience in this field. Skills that are associated with high pay for this job are Customer Relations, Training, Problem Solving, and Team Leadership.

$34,240 - $141,914
(Median)
$34K
$47K
$140K
MEDIAN: $47,000
10%
50%
90%

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$11.75 - $16.75
(Median)
$
$12
$
MEDIAN: $12.00
50%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$34,240 - $141,914  
   
Bonus
$7,500  
Profit Sharing
$6,500  
Commission
$6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,692 - $76,917  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 12
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.46  
   
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$7,500  
   
Commission
$6,500  
Profit Sharing
$6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,692 - $76,917  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 5

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About Rochester, New York

Monroe County, New York
209,808
Male:
100,135 (47.7%)
Female:
109,673 (52.3%)
Rochester (/ˈrɒtʃᵻstər/ or /ˈrɒˌtʃɛstər/) is a city on the southern shore of Lake Ontario in the western portion of the U.S. state of New York, and the seat of Monroe County. The city's population (210,565) was the state's third largest — after New York City and Buffalo — at the time of the 2010 census. Rochester is the center of a larger metropolitan area that encompasses and extends beyond Monroe County, and comprises Genesee County, Livingston County, Ontario County, Orleans County and Wayne County. This area, which is part of the Western New York region, had a population of 1,079,671 at the time of the 2010 Census. A Census estimate of July 1, 2012, raised that number to 1,082,284. Rochester was one of America's first boomtowns, and rose to prominence as the site of many flour mills along the Genesee River, and then as a major hub of manufacturing. Several of the...
Rochester:
$31,946
New York:
$60,850
$790
Rochester:
$76,900
New York:
$293,500
8.7%

Customer Service Manager Job Listings

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Experience Affects Customer Service Manager Salaries

Experienced
up arrow 48%

Mid-Career
up arrow 8%

National Average
$41,000

Entry-Level
up arrow 23%

Skills That Affect Customer Service Manager Salaries

Customer Relations
up arrow 43%

Training
up arrow 28%

Problem Solving
up arrow 28%

Team Leadership
up arrow 28%

Customer Relationship Management (CRM)
up arrow 4%

National Average
$41,000

Customer Service
up arrow 2%

Leadership
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
6%
1-4 years
29%
5-9 years
24%
10-19 years
29%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 73%
medical benefits
Vision: 73%
dental benefits
None: 18%
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