A Customer Service Manager in Rochester, New York earns an average salary of $42,000 per year. Experience strongly influences income for this job. Most people move on to other jobs if they have more than 20 years' experience in this field. Skills that are associated with high pay for this job are Customer Relations, Training, Problem Solving, and Team Leadership.

$34,110 - $143,017
$34K
$42K
$140K
MEDIAN: $42,000
10%
50%
90%

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$11.85 - $15.26
$13
MEDIAN: $13.29
50%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$34,110 - $143,017  
   
Bonus
$7,500  
Commission
$6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,692 - $76,026  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 11
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.29  
   
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$7,500  
   
Commission
$6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,692 - $76,026  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 6

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United States (change)

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About Rochester, New York

Monroe County, New York
209,808
Male:
100,135 (47.7%)
Female:
109,673 (52.3%)
Rochester (/ˈrɒtʃᵻstər/ or /ˈrɒˌtʃɛstər/) is a city on the southern shore of Lake Ontario in the western portion of the U.S. state of New York, and the seat of Monroe County. The city's population (210,565) was the state's third largest — after New York City and Buffalo — at the time of the 2010 census. Rochester is the center of a larger metropolitan area that encompasses and extends beyond Monroe County, and comprises Genesee County, Livingston County, Ontario County, Orleans County and Wayne County. This area, which is part of the Western New York region, had a population of 1,079,671 at the time of the 2010 Census. A Census estimate of July 1, 2012, raised that number to 1,082,284. Rochester was one of America's first boomtowns, and rose to prominence as the site of many flour mills along the Genesee River, and then as a major hub of manufacturing. Several of the...
Rochester:
$31,946
New York:
$60,850
$790
Rochester:
$76,900
New York:
$293,500
8.7%

Customer Service Manager Job Listings

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Key Stats for Customer Service Manager

Gender

Female
22 %
Male
78 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
035
Less than 1 year
6%
1-4 years
35%
5-9 years
24%
10-19 years
24%
20 years or more
12%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

Experienced
up arrow 52%

Mid-Career
up arrow 11%

National Average
$40,000

Entry-Level
up arrow 23%

Skills That Affect Customer Service Manager Salaries

Customer Relations
up arrow 46%

Training
up arrow 32%

Problem Solving
up arrow 32%

Team Leadership
up arrow 32%

Customer Relationship Management (CRM)
up arrow 7%

National Average
$40,000

Leadership
up arrow 5%

Customer Service
up arrow 26%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
6%
1-4 years
35%
5-9 years
24%
10-19 years
24%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 64%
vision benefits
Vision: 64%
dental benefits
None: 27%
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