A Customer Service Manager in Philadelphia, Pennsylvania earns an average salary of $56,498 per year. The highest paying skills associated with this job are Microsoft Office, Microsoft Excel, Microsoft Word, and Team Leadership.

$39,320 - $81,411
(Median)
$39K
$56K
$81K
MEDIAN: $56,497
10%
50%
90%

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$11.61 - $18.40
(Median)
$
$12
$
MEDIAN: $12.00
50%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$39,320 - $81,411  
   
Bonus
$11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,668 - $81,041  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 23
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.22  
   
Overtime
$26.00  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$11,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,668 - $81,041  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 7
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Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Experience Affects Customer Service Manager Salaries

Late-Career
up arrow 30%

Mid-Career
up arrow 21%

National Average
$51,000

Entry-Level
up arrow 11%

Experienced
up arrow 16%

Skills That Affect Customer Service Manager Salaries

Microsoft Office
up arrow 35%

Microsoft Excel
up arrow 33%

Microsoft Word
up arrow 33%

Team Leadership
up arrow 17%

Customer Relationship Management (CRM)
up arrow 3%

Leadership
0%

National Average
$51,000

Customer Service
up arrow 4%

Problem Solving
up arrow 14%

Customer Relations
up arrow 20%

People Management
up arrow 25%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

1-4 years
17%
5-9 years
30%
10-19 years
33%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 58%
medical benefits
Vision: 50%
dental benefits
None: 17%
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