Customer Service Manager in Philadelphia, Pennsylvania Salary

A Customer Service Manager in Philadelphia, Pennsylvania earns an average salary of $61,733 per year. The highest paying skills associated with this job are Microsoft Office and Microsoft Excel.

$41,873 - $81,589
$42K
$62K
$82K
MEDIAN: $61,733
10%
50%
90%

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$11.85 - $18.58
$13
MEDIAN: $12.50
50%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$41,873 - $81,589  
   
Bonus
$6,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,344 - $80,510  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 22
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.50  
   
Overtime
$24.74  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$6,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,344 - $80,510  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 6

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United States (change)

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About Philadelphia, Pennsylvania

Philadelphia County, Pennsylvania
1,567,442
Male:
741,270 (47.3%)
Female:
826,172 (52.7%)
Philadelphia (/ˌfɪləˈdɛlfiə/) is the largest city in the Commonwealth of Pennsylvania and the fifth-most populous in the United States, with an estimated population in 2014 of 1,560,297. In the Northeastern United States, at the confluence of the Delaware and Schuylkill rivers, Philadelphia is the economic and cultural anchor of the Delaware Valley, a metropolitan area home to 7.2 million people and the eighth-largest combined statistical area in the United States. In 1682, William Penn founded the city to serve as capital of the Pennsylvania Colony. Philadelphia played an instrumental role in the American Revolution as a meeting place for the Founding Fathers of the United States, who signed the Declaration of Independence in 1776 and the Constitution in 1787. Philadelphia was one of the nation's capitals in the Revolutionary War, and served as temporary U.S. capital while Washington, D.C., was under construction. In the 19th century, Philadelphia became a major industrial center...
Philadelphia:
$41,233
Pennsylvania:
$55,702
$952
Philadelphia:
$150,700
Pennsylvania:
$170,600
6.6%

Customer Service Manager Job Listings

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Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 11 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $60,000 based on 13 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $48,000 based on 9 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $69,000 based on 6 salaries.

Key Stats for Customer Service Manager

Gender

Female
70 %
Male
30 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
14%
5-9 years
32%
10-19 years
32%
20 years or more
21%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

Late-Career
▲26%

Mid-Career
▲9%

National Average
$55,000

Experienced
▼13%

Entry-Level
▼17%

Skills That Affect Customer Service Manager Salaries

Microsoft Office
▲26%

Microsoft Excel
▲11%

Team Leadership
▲9%

Customer Service Metrics
▲9%

Microsoft Word
▲8%

National Average
$55,000

Customer Service
▼2%

Customer Relationship Management (CRM)
▼2%

Customer Relations
▼8%

Leadership
▼9%

Problem Solving
▼10%

People Management
▼29%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

1-4 years
14%
5-9 years
32%
10-19 years
32%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 68%
vision benefits
Vision: 56%
no benefits
None: 8%
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