Customer Service Manager in Philadelphia, Pennsylvania Salary

A Customer Service Manager in Philadelphia, Pennsylvania earns an average salary of $56,498 per year. The highest paying skills associated with this job are Microsoft Office, Microsoft Excel, Customer Service Metrics, and Microsoft Word.

$39,797 - $81,411
$40K
$56K
$81K
MEDIAN: $56,498
10%
50%
90%

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$11.61 - $18.40
$12
MEDIAN: $12.22
50%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$39,797 - $81,411  
   
Bonus
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,668 - $80,148  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 23
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.22  
   
Overtime
$25.35  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$1,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,668 - $80,148  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 7

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About Philadelphia, Pennsylvania

Philadelphia County, Pennsylvania
1,567,442
Male:
741,270 (47.3%)
Female:
826,172 (52.7%)
Philadelphia (/ˌfɪləˈdɛlfiə/) is the largest city in the Commonwealth of Pennsylvania and the fifth-most populous in the United States, with an estimated population in 2014 of 1,560,297. In the Northeastern United States, at the confluence of the Delaware and Schuylkill rivers, Philadelphia is the economic and cultural anchor of the Delaware Valley, a metropolitan area home to 7.2 million people and the eighth-largest combined statistical area in the United States. In 1682, William Penn founded the city to serve as capital of the Pennsylvania Colony. Philadelphia played an instrumental role in the American Revolution as a meeting place for the Founding Fathers of the United States, who signed the Declaration of Independence in 1776 and the Constitution in 1787. Philadelphia was one of the nation's capitals in the Revolutionary War, and served as temporary U.S. capital while Washington, D.C., was under construction. In the 19th century, Philadelphia became a major industrial center...
Philadelphia:
$41,233
Pennsylvania:
$55,702
$952
Philadelphia:
$150,700
Pennsylvania:
$170,600
6.6%

Customer Service Manager Job Listings

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Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Customer Service Manager

Gender

Female
68 %
Male
32 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.
1-4 years
13%
5-9 years
33%
10-19 years
37%
20 years or more
17%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

Late-Career
▲30%

Mid-Career
▲12%

National Average
$51,000

Entry-Level
▼11%

Experienced
▼12%

Skills That Affect Customer Service Manager Salaries

Microsoft Office
▲35%

Microsoft Excel
▲19%

Customer Service Metrics
▲17%

Microsoft Word
▲16%

Team Leadership
▲6%

Customer Relationship Management (CRM)
▲3%

National Average
$51,000

Leadership
▼2%

Customer Service
▼4%

Problem Solving
▼14%

People Management
▼25%

Customer Relations
▼34%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

1-4 years
13%
5-9 years
33%
10-19 years
37%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 63%
vision benefits
Vision: 52%
dental benefits
None: 15%
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