Customer Service Manager in Columbus, Ohio Salary

The average salary for a Customer Service Manager in Columbus, Ohio is $52,981 per year. The skills that increase pay for this job the most are Team Leadership, Customer Relations, Call center operations, Operations Management, and Customer Relationship Management (CRM).

$38,783 - $82,739
$39K
$57K
$83K
MEDIAN: $56,773
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Salary
$38,783 - $82,739  
   
Bonus
$7,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,453 - $94,837  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 26

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United States (change)

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About Columbus, Ohio

Franklin County, Ohio
849,067
Male:
413,981 (48.8%)
Female:
435,086 (51.2%)
Columbus (/kəˈlʌmbəs/; kə-LUM-bəs) is the capital and largest city of the U.S. state of Ohio. It is the 15th largest city in the United States, with a population of 850,106 (2015 estimate). It is the core city of the Columbus, OH Metropolitan Statistical Area (MSA), which encompasses a ten county area. It is Ohio's third largest metropolitan area, behind Cleveland and Cincinnati. Under the Combined Statistical Area (CSA) model, the Columbus, OH Metropolitan Statistical Area was the 25th largest in the United States. According to the U.S. Census Bureau, the Columbus-Marion-Zanesville, OH Combined Statistical Area (which also includes Marion, Chillicothe, and Mount Vernon) has a population of 2,424,831, making it the second largest metropolitan area in Ohio behind Cleveland. It is also the fourth most populous state capital in the United States, and the third largest city in the Midwestern United States. Columbus is the county seat of Franklin County. The city...
Columbus:
$47,401
Ohio:
$51,075
$871
Columbus:
$137,100
Ohio:
$136,400
4.6%

Customer Service Manager Job Listings

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Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $45,000 based on 8 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 13 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 11 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $58,000 based on 7 salaries.

Key Stats for Customer Service Manager

Gender

Female
72 %
Male
28 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
Less than 1 year
4%
1-4 years
19%
5-9 years
7%
10-19 years
41%
20 years or more
30%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

▼0%

National Average
$58,000

▼10%

Mid-Career
▼21%

Entry-Level
▼22%

Skills That Affect Customer Service Manager Salaries

Team Leadership
▲4%

Customer Relations
▲4%

Call center operations
▲3%

Operations Management
▲2%



Problem Solving
▲1%

Customer Service Metrics
▼0%

National Average
$58,000

Leadership
▼1%

Microsoft Office
▼1%

People Management
▼2%

Training
▼21%

Sales
▼39%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
4%
1-4 years
19%
5-9 years
7%
10-19 years
41%
20 years or more
30%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 90%
vision benefits
Vision: 85%
no benefits
None: 5%
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