The majority of Customer Service Managers in Orlando — a little over a half — boast more than 10 years of experience in their profession. Salaries stretch from $28K to $73K per year, and the median is $46K per year. Close to one-fourth of professionals in this line of work do not receive benefits; however, a fair number report medical coverage and the greater part claim dental coverage as well. There are more female Orlando Customer Service Managers who answered the questionnaire than male, making up 68 percent. Job satisfaction is high and work is enjoyable for most Customer Service Managers in Orlando, Fla. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$38,541 - $67,370
(Median)
$39K
$46K
$67K
MEDIAN: $46,271
10%
50%
90%

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$10.00 - $17.39
(Median)
$
$13
$
MEDIAN: $12.00
50%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$38,541 - $67,370  
   
Bonus
$5,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,573 - $73,137  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 35
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.98  
   
Overtime
$23.55  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$5,750  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,573 - $73,137  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 7
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Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those in the early stages of their career can expect to make around $40K; however, individuals with five to 10 years of experience bring in $52K on average — a distinctly larger sum. Orlando Customer Service Managers bring in $51K after working for 10 to 20 years. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $42K by contrast.

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Experience Affects Customer Service Manager Salaries

Mid-Career
up arrow 12%


National Average
$46,000

Late-Career
up arrow 10%


Skills That Affect Customer Service Manager Salaries

Call center operations
up arrow 29%

Operations Management
up arrow 28%


Customer Relations
up arrow 24%

Customer Relationship Management (CRM)
up arrow 19%

Customer Service Metrics
up arrow 16%

People Management
up arrow 1%

National Average
$46,000

Microsoft Office
up arrow 1%

Customer Service
up arrow 5%

Problem Solving
up arrow 7%

Training
up arrow 8%

Team Leadership
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

1-4 years
26%
5-9 years
19%
10-19 years
43%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 61%
medical benefits
Vision: 53%
dental benefits
None: 25%
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