The average pay for a Customer Service Representative (CSR) is $13.20 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$25,674 - $50,385
(Median)
$26K
$36K
$50K
MEDIAN: $36,050
10%
50%
90%

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$9.40 - $18.15
(Median)
$9
$13
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,674 - $50,385  
   
Bonus
$296.53 - $5,002  
Profit Sharing
$197.02 - $3,992  
Commission
$206.08 - $9,869  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,441 - $43,060  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 4,989
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.40 - $18.15  
   
Hourly Tips
$0.07 - $6.76  
Overtime
$13.62 - $28.59  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$296.53 - $5,002  
   
Commission
$206.08 - $9,869  
Profit Sharing
$197.02 - $3,992  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,441 - $43,060  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 16,017
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Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home.


Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $29,972

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Wilmington:
"Great culture."
Pros: The management is one of the best parts of the job. We have great supervisors who continuously inspire you to try your best. There is also a great deal of flexibility in the work day. We have a workload and you can go about doing it however you want as long as its done one time and accurately. Lastly there is a great opportunity to learn. Right now I'm taking a course aimed at SQL certification (oracle).
Cons: It doesn't push my mind nearly enough. I feel slightly underemployed based on my appetite for knowledge. The thing holding me back right now is experience so I'm in a position where I don't get to push my limits nearly enough.

Customer Service Representative (CSR) in Hanover:
"Just a body filling in an empty space."
Pros: Opportunity to get tipped and build a relationship with people.
Cons: The negative environment. The lack of consistency with management and passing down important information to all employess. Lack of recognition.

Customer Service Representative (CSR) in Richmond:
"Answer Calls and Create Opportunities."
Pros: I have the opportunity to branch out in the Health and Wellness field in my office, which is one thing I am very interested in, so it doesn't feel like a burden to do it. I especially like when I plan events and they go without a hitch and are successful.
Cons: There is a common idea of antiquated practices about communication, positions and gender roles in this office.

Customer Service Representative (CSR) in Denver:
"Wholesale Insurance."
Pros: Insurance is nothing sexy, but it is essential. For that reason it is nice to feel like I am helping our clients out with their issues.
Cons: It's so boring and monotonous. I don't truly feel like I am making the world a better place.

Customer Service Representative (CSR) in Birmingham:
"Providing exceptional Customer Service is."
Pros: It's extremely gratifying to quickly, efficiently, and creatively solve our clients issues.
Cons: I hate sitting at a desk all day where my mind is busy, but my body is not engaged. I do not feel challenged enough at my current job.

Related Job Salaries

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Experience Affects Customer Service Representative (CSR) Salaries




National Average
$30,000


Skills That Affect Customer Service Representative (CSR) Salaries



Microsoft Excel
up arrow 4%

Data Processing
up arrow 3%

Problem Solving
up arrow 2%

Customer Relations
up arrow 2%

Microsoft Office
up arrow 2%

Data Entry
0%

Microsoft Word
0%

National Average
$30,000

Phone Support
up arrow 1%

Customer Service
up arrow 2%

Call center operations
up arrow 2%

Computer Service
up arrow 2%

Typing
up arrow 3%

up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2941 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
21%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 58%
medical benefits
Vision: 49%
dental benefits
None: 29%
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