Mid-Career Customer Service Representative (CSR) in Charlotte, North Carolina Salary

A Mid-Career Customer Service Representative (CSR) in Charlotte, North Carolina earns an average wage of $13.57 per hour. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and Computer Service.

$23,613 - $42,085
(Median)
$24K
$36K
$42K
MEDIAN: $35,842
10%
50%
90%

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$9.79 - $17.54
(Median)
$9
$14
$18
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$23,613 - $42,085  
   
Bonus
$1,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,811 - $42,826  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 12
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.79 - $17.54  
   
Hourly Tips
$0.06  
Overtime
$20.20  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$1,300  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,811 - $42,826  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 31
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Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 32%

Computer Service
up arrow 14%

Customer Relations
up arrow 6%

Data Entry
up arrow 2%

Call Center
0%

National Average
$31,000

Call center operations
up arrow 1%

Microsoft Excel
up arrow 3%

Customer Service
up arrow 4%

Problem Solving
up arrow 4%

Microsoft Office
up arrow 4%

Phone Support
up arrow 6%

Microsoft Word
up arrow 18%

Typing
up arrow 25%

Gender

Female
84 %
Male
16 %

Common Health Benefits

medical benefits
Medical: 96%
dental benefits
Dental: 96%
medical benefits
Vision: 93%
dental benefits
None: 4%
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