Mid-Career Customer Service Representative (CSR) in Charlotte, North Carolina Salary

A Mid-Career Customer Service Representative (CSR) in Charlotte, North Carolina earns an average wage of $13.57 per hour. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and Computer Service.

$23,613 - $42,085
$24K
$36K
$42K
MEDIAN: $35,842
10%
50%
90%

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$9.79 - $17.54
$9
$14
$18
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$23,613 - $42,085  
   
Bonus
$1,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,811 - $42,826  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 12
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.79 - $17.54  
   
Hourly Tips
$0.06  
Overtime
$20.20  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$1,300  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,811 - $42,826  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 31

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United States (change)

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About Charlotte, North Carolina

Mecklenburg County, North Carolina
827,121
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Customer Service Representative (CSR) Job Listings

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Key Stats for Customer Service Representative (CSR)

Gender

Female
84 %
Male
16 %
5-9 years
65%
10-19 years
35%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 32%

Computer Service
up arrow 14%

Customer Relations
up arrow 6%

Data Entry
up arrow 2%

Call Center
0%

National Average
$31,000

Call center operations
up arrow 1%

Microsoft Excel
up arrow 3%

Customer Service
up arrow 4%

Problem Solving
up arrow 4%

Microsoft Office
up arrow 4%

Phone Support
up arrow 6%

Microsoft Word
up arrow 18%

Typing
up arrow 25%

Gender

Female
84 %
Male
16 %

Common Health Benefits

medical benefits
Medical: 96%
dental benefits
Dental: 96%
vision benefits
Vision: 93%
dental benefits
None: 4%
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