Customer Service Representative (CSR) Salary in Charlotte, North Carolina

A Customer Service Representative (CSR) in Charlotte, North Carolina earns an average wage of $13.48 per hour. The highest paying skills associated with this job are Customer Relationship Management (CRM), Insurance, Problem Solving, Customer Relations, and Phone Support. Most people move on to other jobs if they have more than 20 years' experience in this field.

$27,478 - $43,939

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$9.92 - $18.08

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$27,478 - $43,939  
   
Bonus
$0.00 - $1,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,229 - $42,110  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 61
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.92 - $18.08  
   
Overtime
$13.82 - $25.57  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $1,973  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,229 - $42,110  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 133
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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR) in Charlotte, North Carolina

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Experience Affects Customer Service Representative (CSR) in Charlotte, North Carolina Salaries

Late-Career
up arrow 15%



National Average
$31,000


Skills That Affect Customer Service Representative (CSR) in Charlotte, North Carolina Salaries

Customer Relationship Management (CRM)
up arrow 29%

Insurance
up arrow 14%


Phone Support
up arrow 11%


Microsoft Office
up arrow 8%

Data Processing
up arrow 8%

Microsoft Word
up arrow 7%


Typing
up arrow 4%

Customer Service
up arrow 2%

Call Center
0%

Microsoft Excel
0%

National Average
$31,000

Sales
up arrow 7%

Computer Service
up arrow 9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
30%
10-19 years
27%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 74%
vision benefits Vision: 62% employee benefits None: 19%
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