Customer Service Representative (CSR) Salary in Charlotte, North Carolina (United States)

A Customer Service Representative (CSR) in Charlotte, North Carolina earns an average wage of $13.03 per hour. The highest paying skills associated with this job are Customer Relationship Management (CRM), Insurance, Problem Solving, Customer Service Metrics, and Phone Support. Most people move on to other jobs if they have more than 20 years' experience in this field.
Customer Service Representative (CSR) in Charlotte, North Carolina Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,114 - $44,465
(Median)
24K
30K
35K
40K
44K
MEDIAN: $34,823
10%
25%
50%
75%
90%
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Customer Service Representative (CSR) in Charlotte, North Carolina Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.00 - $18.06
(Median)
10
12
15
18
MEDIAN: $13.00
10%
25%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$24,114 - $44,465  
   
Bonus
$0.00 - $2,508  
Commission
$1,000 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,734 - $42,777  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 216
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$10.00 - $18.06  
   
Overtime
$10.98 - $26.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,508  
   
Commission
$1,000 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,734 - $42,777  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 216
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Pay by Experience Level for Customer Service Representative (CSR) in Charlotte, North Carolina

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Experience Affects Customer Service Representative (CSR) in Charlotte, North Carolina Salaries

Late-Career
up arrow 16%
National Average
$31,000

Skills That Affect Customer Service Representative (CSR) in Charlotte, North Carolina Salaries

Customer Relationship Management (CRM)
up arrow 30%
Insurance
up arrow 22%
Problem Solving
up arrow 21%
Customer Service Metrics
up arrow 20%
Phone Support
up arrow 18%
Customer Relations
up arrow 17%
Data Entry
up arrow 16%
Typing
up arrow 12%
Data Processing
up arrow 11%
Microsoft Office
up arrow 9%
Call Center
up arrow 3%
Inside Sales
up arrow 2%
Microsoft Excel
up arrow 1%
National Average
$31,000
Microsoft Word
up arrow 5%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 29 votes.

Gender

Female
74%
female alumni
 
Male
26%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
28%
10-19 years
27%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 20%
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