Customer Service Representative (CSR) Salary in Charlotte, North Carolina

A Customer Service Representative (CSR) in Charlotte, North Carolina earns an average wage of $12.91 per hour. The highest paying skills associated with this job are Customer Relationship Management (CRM), Insurance, Phone Support, Problem Solving, and Customer Relations. Most people move on to other jobs if they have more than 20 years' experience in this field.

$27,241 - $44,167
(Median)
$27K
$36K
$44K
MEDIAN: $35,600
10%
50%
90%

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$9.86 - $17.71
(Median)
$9
$13
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$27,241 - $44,167  
   
Bonus
$0.00 - $1,957  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,057 - $41,995  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 58
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.86 - $17.71  
   
Overtime
$11.15 - $25.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $1,957  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,057 - $41,995  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 122

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Pay by Experience Level for Customer Service Representative (CSR) in Charlotte, North Carolina

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

Experience Affects Customer Service Representative (CSR) in Charlotte, North Carolina Salaries

Late-Career
up arrow 24%



National Average
$31,000


Skills That Affect Customer Service Representative (CSR) in Charlotte, North Carolina Salaries

Customer Relationship Management (CRM)
up arrow 28%

Insurance
up arrow 19%

Phone Support
up arrow 17%

Problem Solving
up arrow 16%


Data Entry
up arrow 13%

Microsoft Office
up arrow 11%

Data Processing
up arrow 10%

Inside Sales
up arrow 10%

Typing
up arrow 7%


Microsoft Word
up arrow 5%

Microsoft Excel
up arrow 2%

Call Center
up arrow 1%

National Average
$31,000

Computer Service
up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
30%
10-19 years
27%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 74%
vision benefits Vision: 60% employee benefits None: 20%