Customer Service Representative (CSR) in Charlotte, North Carolina Salary

The average rate for a Customer Service Representative (CSR) in Charlotte, North Carolina is $13.27 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience.

$24,392 - $41,675
(Median)
$24K
$33K
$42K
MEDIAN: $33,387
10%
50%
90%

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$9.74 - $17.70
(Median)
$9
$13
$18
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$24,392 - $41,675  
   
Bonus
$206.08 - $4,848  
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,769 - $40,758  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 42
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.74 - $17.70  
   
Hourly Tips
$1.47  
Overtime
$11.95 - $26.02  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$206.08 - $4,848  
   
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,769 - $40,758  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 91
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About Charlotte, North Carolina

Mecklenburg County, North Carolina
814,701
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

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Experience Affects Customer Service Representative (CSR) Salaries



Late-Career
up arrow 1%

National Average
$30,000


Skills That Affect Customer Service Representative (CSR) Salaries



Microsoft Office
up arrow 4%

Microsoft Excel
up arrow 4%

Call Center
up arrow 3%

Insurance
up arrow 3%

Customer Service
up arrow 2%

Problem Solving
up arrow 2%

Microsoft Word
up arrow 1%

Call center operations
0%

Customer Relations
0%

National Average
$30,000

Typing
up arrow 1%

Phone Support
up arrow 2%

Computer Service
up arrow 2%

Sales
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
79 %
Male
21 %

Years of Experience

Less than 1 year
4%
1-4 years
38%
5-9 years
21%
10-19 years
28%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 72%
medical benefits
Vision: 70%
dental benefits
None: 23%
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