Customer Service Representative (CSR) in Charlotte, North Carolina Salary

A Customer Service Representative (CSR) in Charlotte, North Carolina earns an average wage of $13.68 per hour. The highest paying skills associated with this job are Customer Relationship Management (CRM), Problem Solving, Customer Relations, and Microsoft Office. Most people move on to other jobs if they have more than 20 years' experience in this field.

$28,071 - $42,924
(Median)
$28K
$35K
$43K
MEDIAN: $35,102
10%
50%
90%

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$9.93 - $18.64
(Median)
$9
$14
$19
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$28,071 - $42,924  
   
Bonus
$0.00 - $3,000  
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,335 - $42,110  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 61
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.93 - $18.64  
   
Hourly Tips
$1.47  
Overtime
$13.64 - $26.43  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $3,000  
   
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,335 - $42,110  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 127
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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

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Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 11%


National Average
$32,000



Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 24%



Phone Support
up arrow 10%

Microsoft Office
up arrow 10%

Inside Sales
up arrow 10%

Insurance
up arrow 9%

Data Processing
up arrow 8%

Data Entry
up arrow 4%

Typing
up arrow 3%

Customer Service
up arrow 2%

Microsoft Excel
0%

National Average
$32,000

Call Center
up arrow 2%

Sales
up arrow 5%

Computer Service
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
2%
1-4 years
32%
5-9 years
29%
10-19 years
28%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 74%
medical benefits
Vision: 62%
dental benefits
None: 19%
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