Customer Service Representative (CSR) at Amazon.com Inc Salary

The average rate for a Customer Service Representative (CSR) at Amazon.Com Inc is $12.75 per hour. Most people with this job move on to other positions after 20 years in this field.

$9.66 - $20.13
$9
$12
$20
MEDIAN: $11.61
10%
50%
90%

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National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.66 - $20.13  
   
Overtime
$16.11  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$1,790  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,313 - $44,088  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 18

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Amazon.com Inc Reviews

Q: What is it like working as a Customer Service Representative (CSR) at Amazon.com Inc?

Customer Service Representative (CSR) in Puyallup:
"Love the culture, love the customers."
Pros: I have to say 99% of all of it. I work from home and speak to a lot of customers around the world. Amazon is a fun place to work, we telecommute and that makes for a great opportunity to be less stressful on me. PTO is limited but flexible.
Cons: Sometimes you may need to work holidays but can be rare.

Key Stats for Customer Service Representative (CSR)

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
6%
1-4 years
56%
5-9 years
11%
10-19 years
28%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲47%

National Average
$26,000

▼5%

Skills That Affect Customer Service Representative (CSR) Salaries

Phone Support
▲5%

Problem Solving
▲4%

Customer Service
▲2%

National Average
$26,000

Call center operations
▼5%

Data Entry
▼5%

Windows Operating System General Use
▼12%

Customer Relations
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
6%
1-4 years
56%
5-9 years
11%
10-19 years
28%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 65%
vision benefits
Vision: 65%
no benefits
None: 24%
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