A Customer Service Representative (CSR) in Madison, Wisconsin earns an average wage of $14.34 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$10.60 - $18.34
(Median)
$11
$14
$18
MEDIAN: $14.00
10%
50%
90%

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Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.60 - $18.34  
   
Overtime
$24.00  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$75.00  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,483 - $40,229  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 35
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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 11%


National Average
$32,000

Mid-Career
up arrow 6%

Experienced
up arrow 8%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 11%

Problem Solving
up arrow 9%

Customer Service
up arrow 8%

Call center operations
up arrow 6%

Data Entry
0%

National Average
$32,000

Call Center
up arrow 13%

Customer Relations
up arrow 13%

Computer Service
up arrow 23%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
63 %
Male
38 %

Years of Experience

Less than 1 year
3%
1-4 years
47%
5-9 years
13%
10-19 years
21%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 52%
medical benefits
Vision: 32%
dental benefits
None: 36%
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