A Customer Service Representative (CSR) in Fresno, California earns an average wage of $11.83 per hour. The skills that increase pay for this job the most are Microsoft Excel and Computer Service.

$20,589 - $58,725
(Median)
$21K
$34K
$59K
MEDIAN: $34,434
10%
50%
90%

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$9.10 - $19.58
(Median)
$9
$12
$20
MEDIAN: $11.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$20,589 - $58,725  
   
Bonus
$1,150  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,198 - $50,934  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 12
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$9.10 - $19.58  
   
Overtime
$14.85 - $36.79  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$1,150  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,198 - $50,934  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 43

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About Fresno, California

Fresno County, California
520,072
Male:
256,130 (49.2%)
Female:
263,942 (50.8%)
Fresno (/ˈfrɛznoʊ/ FREZ-no), the county seat of Fresno County, is a city in the U.S. state of California. As of 2016, the city's population was 520,000, making it the fifth-largest city in California, the largest inland city in California and the 34th-largest in the nation. Fresno is in the center of the San Joaquin Valley and is the largest city in the Central Valley, which contains the San Joaquin Valley. It is approximately 220 miles (350 km) northwest of Los Angeles, 170 miles (270 km) south of the state capital, Sacramento, or 185 miles (300 km) south of San Francisco. The name Fresno means "ash tree" in Spanish, and an ash leaf is featured on the city's flag. The original inhabitants of the San Joaquin Valley region were the Yokuts people, who engaged in trading with other Californian tribes of Native Americans including coastal peoples such as the Chumash of the Central California coast,...
Fresno:
$43,494
California:
$64,500
$910
Fresno:
$203,700
California:
$449,100
6.7%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
up arrow 20%

Experienced
up arrow 12%

National Average
$29,000


Late-Career
up arrow 5%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
up arrow 13%

Computer Service
up arrow 11%

Microsoft Word
up arrow 2%

Data Processing
0%

National Average
$29,000

Typing
up arrow 1%

Customer Relations
up arrow 5%

Microsoft Office
up arrow 9%

Data Entry
up arrow 13%


Call Center
up arrow 15%

Problem Solving
up arrow 18%

Sales
up arrow 18%

Call center operations
up arrow 26%

Phone Support
up arrow 28%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 9 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
7%
1-4 years
44%
5-9 years
24%
10-19 years
15%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 48%
dental benefits
Dental: 45%
medical benefits
Vision: 32%
dental benefits
None: 42%
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