Customer Service Representative (CSR) in Worcester, Massachusetts Salary

A Customer Service Representative (CSR) in Worcester, Massachusetts earns an average wage of $14.40 per hour. For the first five to ten years in this position, pay increases steeply, but any additional experience does not have a big effect on pay. People in this job generally don't have more than 20 years' experience.

$9.97 - $21.64
$10
$15
$22
MEDIAN: $14.64
10%
50%
90%

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Hourly Data $0$22
Hourly Rate $9.97 - $21.64
Overtime $22.00
Annual Data $0$49K
Bonus $800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,940 - $49,022
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 13

Find Out Exactly What You Should Be Paid

United States (change)

About Worcester, Massachusetts

Worcester County, Massachusetts
184,806
Male:
90,951 (49.2%)
Female:
93,855 (50.8%)
Worcester (/ˈwʊstər/ WUUSS-tər, locally also /ˈwᵻstə/ WISS-tə) is a city and the historic county seat of Worcester County, Massachusetts, United States until most of Massachusetts disbanded county government in 1998. Named after Worcester, England, as of the 2010 Census the city's population was 181,045, making it the second most populous city in New England after Boston. Worcester is located approximately 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield and 40 miles (64 km) north of Providence. Due to its location in Central Massachusetts, amidst Massachusetts' major metropolitan regions, Worcester is known as the "Heart of the Commonwealth", thus, a heart is the official symbol of the city. However, the heart symbol may also have its provenance in lore that Valentine's Day cards were invented in the city. Worcester was considered its own region for centuries; however, with the encroachment of Boston's suburbs in the 1970s after the construction...
Worcester:
$43,572
Massachusetts:
$70,628
$1,014
Worcester:
$206,300
Massachusetts:
$352,100
5.3%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
86 %
Male
14 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 5 votes.
1-4 years
44%
5-9 years
25%
10-19 years
25%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
▲14%

Experienced
▲12%

National Average
$32,000

Entry-Level
▼8%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Service
▲5%

National Average
$32,000

Call Center
▼3%

Customer Relations
▼17%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 5 votes.

Gender

Female
86 %
Male
14 %

Years of Experience

1-4 years
44%
5-9 years
25%
10-19 years
25%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 42%
dental benefits
Dental: 17%
vision benefits
Vision: 17%
no benefits
None: 58%
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