Customer Service Representative (CSR) in Harrisburg, Pennsylvania Salary

The average pay for a Customer Service Representative (CSR) in Harrisburg, Pennsylvania is $12.73 per hour. A skill in Customer Relations is associated with high pay for this job. For the first five to ten years in this position, pay increases steeply, but any additional experience does not have a big effect on pay.

$10.74 - $18.34
$11
$13
$18
MEDIAN: $13.18
10%
50%
90%

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Hourly Data $0$22
Hourly Rate $10.74 - $18.34
Overtime $18.34
Annual Data $0$40K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,442 - $40,919
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 29

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United States (change)

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About Harrisburg, Pennsylvania

Dauphin County, Pennsylvania
49,297
Male:
23,034 (46.7%)
Female:
26,263 (53.3%)
Harrisburg (Pennsylvania German: Harrisbarig) is the capital city of the U.S. state of Pennsylvania and the county seat of Dauphin County. With a population of 49,673, it is the tenth-largest city in the U.S. state of Pennsylvania. It lies on the east bank of the Susquehanna River, 117 miles (188 km) north of Washington, D.C. and 170 miles (270 km) west of New York City. The Harrisburg-York-Lebanon, PA Combined Statistical Area is made up of six counties in south central Pennsylvania. As of the 2010 United States Census the CSA had a population total of 1,219,422, and ranked 3rd most populous in the state of Pennsylvania, after Philadelphia and Pittsburgh and 43rd most populous in the United States. Harrisburg played a notable role in American history during the Westward Migration, the American Civil War, and the Industrial Revolution. During part of the 19th century, the building of the Pennsylvania Canal and later the Pennsylvania...
Harrisburg:
$32,476
Pennsylvania:
$53,115
$769
Harrisburg:
$84,100
Pennsylvania:
$164,900
10.4%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 25 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 11 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $32,000 based on 15 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $33,000 based on 6 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
3%
1-4 years
39%
5-9 years
36%
10-19 years
6%
20 years or more
15%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲13%

▲9%

Mid-Career
▲7%

National Average
$29,000

▼12%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relations
▲9%

Microsoft Excel
▲4%

National Average
$29,000


▼2%

Call center operations
▼5%

Computer Service
▼5%

Problem Solving
▼7%

Data Entry
▼7%

Microsoft Word
▼7%

Phone Support
▼9%

Data Processing
▼9%

Sales
▼11%

Windows Operating System General Use
▼11%

Typing
▼13%

Microsoft Office
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
36%
10-19 years
6%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 62%
vision benefits
Vision: 54%
no benefits
None: 35%
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