The average Customer Service Representative in Dayton, Ohio can expect to rake in roughly $11.66 per hour. More than a third of professionals in this line of work do not receive benefits; however, more than half report medical coverage and about one-half claim dental coverage as well. Job satisfaction is reported as high by the vast majority of workers. Participants in PayScale's salary questionnaire provided the particulars of this report.

$19,127 - $51,651
(Median)
$19K
$34K
$52K
MEDIAN: $33,628
10%
50%
90%

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$9.13 - $14.85
(Median)
$9
$12
$15
MEDIAN: $11.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$19,127 - $51,651  
   
Bonus
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,938 - $36,154  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 10
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$9.13 - $14.85  
   
Overtime
$14.28  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Bonus
$2,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,938 - $36,154  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 27
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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average inexperienced worker's salary is approximately $25K. It's worth noting that people with five to 10 years of experience report bringing in less at around $24K on average. People with 10 to 20 years of experience make an average of about $29K in this role. Average wages for folks with more than 20 years of experience come out to around $30K.

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Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 19%

Experienced
up arrow 11%

National Average
$26,000


Mid-Career
up arrow 8%

Skills That Affect Customer Service Representative (CSR) Salaries

Computer Service
up arrow 21%

Call Center
up arrow 4%

Phone Support
up arrow 3%

Microsoft Office
up arrow 3%

National Average
$26,000

Microsoft Word
up arrow 1%

Customer Service
up arrow 2%

Data Entry
up arrow 3%

Problem Solving
up arrow 4%

Sales
up arrow 4%

Customer Relations
up arrow 8%

Call center operations
up arrow 11%

Typing
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
92 %
Male
8 %

Years of Experience

Less than 1 year
3%
1-4 years
46%
5-9 years
19%
10-19 years
19%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 50%
medical benefits
Vision: 45%
dental benefits
None: 35%
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