For Customer Service Representatives in Dayton, Ohio, hourly average wages total $12.11 per hour. Job satisfaction is reported as high by the vast majority of workers. Unfortunately, some people in this line of work are without benefits — close to a fourth lack coverage. On the flip side, more than half have medical insurance and over one-half receive dental plans. Respondents to the PayScale salary survey provided the data for this report.

$19,127 - $51,651
$19K
$34K
$52K
MEDIAN: $33,840
10%
50%
90%

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$9.64 - $15.42
$9
$12
$15
MEDIAN: $12.11
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$19,127 - $51,651  
   
Bonus
$509  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,469 - $37,998  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 10
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$9.64 - $15.42  
   
Overtime
$18.83  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Bonus
$509  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,469 - $37,998  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 28

Find Out Exactly What You Should Be Paid

United States (change)

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About Dayton, Ohio

Montgomery County, Ohio
140,597
Male:
66,631 (47.4%)
Female:
73,966 (52.6%)
Dayton (/ˈdeɪtən/; local pronunciation: /ˈdeɪʔn/) is the sixth-largest city in the state of Ohio and is the county seat of Montgomery County. A small portion of the city extends into Greene County. In the 2010 census, the population was 141,527, and the Dayton metropolitan area had 799,232 residents, making it Ohio's fourth-largest metropolitan area, after Cleveland, Cincinnati, and Columbus and the 63rd-largest in the United States. The Dayton-Springfield-Greenville Combined Statistical Area had a population of 1,080,044 in 2010, making it the 43rd-largest in the United States. Dayton is within Ohio's Miami Valley region, just north of the Cincinnati–Northern Kentucky metropolitan area. Ohio's borders are within 500 miles (800 km) of roughly 60 percent of the country's population and manufacturing infrastructure, making the Dayton area a logistical centroid for manufacturers, suppliers, and shippers. Dayton also hosts significant research and development in fields like industrial, aeronautical,...
Dayton:
$30,135
Ohio:
$51,075
$632
Dayton:
$65,700
Ohio:
$136,400
4.9%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Survey participants with less than five years' experience pocket $25K on average, but those with five to 10 years of experience enjoy a much bigger median of $31K. For Dayton Customer Service Representatives, 10 to 20 years of experience on the job amounts to an average salary of $29K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $30K on average.

Key Stats for Customer Service Representative (CSR)

Gender

Female
93 %
Male
7 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
039
Less than 1 year
3%
1-4 years
39%
5-9 years
32%
10-19 years
18%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
up arrow 14%

Late-Career
up arrow 13%

Experienced
up arrow 6%

National Average
$27,000


Skills That Affect Customer Service Representative (CSR) Salaries

Computer Service
up arrow 15%

Data Entry
0%

National Average
$27,000


Call Center
up arrow 2%

Phone Support
up arrow 2%

Microsoft Office
up arrow 2%

Microsoft Word
up arrow 3%

Customer Relations
up arrow 7%

Problem Solving
up arrow 9%

Sales
up arrow 9%

Typing
up arrow 11%

Call center operations
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
93 %
Male
7 %

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
32%
10-19 years
18%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 55%
vision benefits
Vision: 50%
dental benefits
None: 27%
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