Customer Service Representative (CSR) in Dayton, Ohio Salary

Dayton Customer Service Representatives pull down an average of $12.09 per hour. Earnings sit near $9.70 per hour on the lower side but can approach $15.40 on the higher side. While some workers in this profession — close to a fourth — do not have any health coverage, a fair number do receive medical benefits and a majority have dental insurance. Men are in the minority of survey respondents, with female Customer Service Representatives in Dayton, Ohio making up 75 percent. For the most part, people in this position report moderate levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$22,000 - $40,000
(Median)
$22K
$33K
$40K
MEDIAN: $32,801
10%
50%
90%

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$9.70 - $15.40
(Median)
$9
$12
$15
MEDIAN: $12.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$22,000 - $40,000  
   
Bonus
$0.00 - $2,078  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,720 - $36,111  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 19
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$9.70 - $15.40  
   
Overtime
$15.25  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Bonus
$0.00 - $2,078  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,720 - $36,111  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 47
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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


People who have worked for fewer than five years bring home $26K on average. It is reported that median compensation in the five-to-10 year group declines to approximately $24K. Dayton Customer Service Representatives see a median salary of $28K after reaching one to two decades on the job. Customer Service Representatives in Dayton who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $31K.

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Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 17%

Experienced
up arrow 7%

Entry-Level
0%

National Average
$27,000

Mid-Career
up arrow 9%

Skills That Affect Customer Service Representative (CSR) Salaries

Computer Service
up arrow 17%

Problem Solving
up arrow 4%

Phone Support
up arrow 3%

Customer Relations
up arrow 2%

Call Center
0%

National Average
$27,000

Customer Service
up arrow 3%

Data Entry
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
6%
1-4 years
30%
5-9 years
24%
10-19 years
24%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 57%
medical benefits
Vision: 48%
dental benefits
None: 26%
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