Customer Service Representative (CSR) in Dayton, Ohio Salary

Customer Service Representatives in Dayton pull down an average of $12.16 per hour. Most workers in this position report high levels of job satisfaction. While some workers in this profession — around one in four — do not have any health coverage, a majority do receive medical benefits and the greater part have dental insurance. Among survey respondents, women are more common than men; 85 percent of Dayton Customer Service Representatives are female. This snapshot results from replies to PayScale's salary survey.

$25,532 - $50,893
$26K
$34K
$51K
MEDIAN: $33,894
10%
50%
90%

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$9.68 - $15.67
$9
$12
$16
MEDIAN: $12.16
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,532 - $50,893  
   
Bonus
$850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,963 - $39,388  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 12
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.68 - $15.67  
   
Overtime
$22.91  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$850  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,963 - $39,388  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 30

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About Dayton, Ohio

Montgomery County, Ohio
140,597
Male:
66,631 (47.4%)
Female:
73,966 (52.6%)
Dayton (/ˈdeɪtən/; local pronunciation: /ˈdeɪʔn/) is the sixth-largest city in the state of Ohio and is the county seat of Montgomery County. A small portion of the city extends into Greene County. In the 2010 census, the population was 141,527, and the Dayton metropolitan area had 799,232 residents, making it Ohio's fourth-largest metropolitan area, after Cleveland, Cincinnati, and Columbus and the 63rd-largest in the United States. The Dayton-Springfield-Greenville Combined Statistical Area had a population of 1,080,044 in 2010, making it the 43rd-largest in the United States. Dayton is within Ohio's Miami Valley region, just north of the Cincinnati–Northern Kentucky metropolitan area. Ohio's borders are within 500 miles (800 km) of roughly 60 percent of the country's population and manufacturing infrastructure, making the Dayton area a logistical centroid for manufacturers, suppliers, and shippers. Dayton also hosts significant research and development in fields like industrial, aeronautical,...
Dayton:
$30,135
Ohio:
$51,075
$632
Dayton:
$65,700
Ohio:
$136,400
4.9%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $25,000 based on 20 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 10 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $29,000 based on 8 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $30,000 based on 5 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
85 %
Male
15 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
5%
1-4 years
31%
5-9 years
26%
10-19 years
26%
20 years or more
12%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲12%

Late-Career
▲9%

Experienced
▲4%

National Average
$28,000

▼12%

Skills That Affect Customer Service Representative (CSR) Salaries

Computer Service
▲11%

National Average
$28,000

Customer Service
▼3%

Data Entry
▼3%

Call Center
▼5%

Phone Support
▼5%

Microsoft Office
▼5%

Microsoft Word
▼7%

Call center operations
▼8%

Customer Relations
▼10%

Problem Solving
▼11%

Sales
▼12%

Typing
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
85 %
Male
15 %

Years of Experience

Less than 1 year
5%
1-4 years
31%
5-9 years
26%
10-19 years
26%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 58%
vision benefits
Vision: 54%
no benefits
None: 27%
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