Customer Service Representative (CSR) Salary in Dayton, Ohio

Pay for Customer Service Representatives in Dayton sits in the ballpark of $12.22 per hour. While some workers in this profession — one in five — do not have any health coverage, a strong majority do receive medical benefits and the greater part have dental insurance. Most Dayton Customer Service Representatives survey respondents are women (75 percent). Among folks in this role, job satisfaction levels approximately match the national average. This report is based on answers to PayScale's salary questionnaire.

$22,301 - $39,529
(Median)
$22K
$33K
$40K
MEDIAN: $32,801
10%
50%
90%

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$9.81 - $15.80
(Median)
$9
$12
$16
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Salary
$22,301 - $39,529  
   
Bonus
$0.00 - $2,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,835 - $37,461  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 21
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$9.81 - $15.80  
   
Overtime
$4.00 - $21.90  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $2,051  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,835 - $37,461  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 44
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Pay by Experience Level for Customer Service Representative (CSR) in Dayton, Ohio

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for inexperienced workers average out to $29K, and those with five to 10 years' experience report a lower median of $25K. Dayton Customer Service Representatives bring in $28K after working for 10 to 20 years. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $31K on average.

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Experience Affects Customer Service Representative (CSR) in Dayton, Ohio Salaries

Late-Career
up arrow 9%

Entry-Level
up arrow 4%

Experienced
up arrow 1%

National Average
$28,000

Mid-Career
up arrow 12%

Skills That Affect Customer Service Representative (CSR) in Dayton, Ohio Salaries

Phone Support
up arrow 13%

Computer Service
up arrow 10%

Customer Relations
up arrow 3%

Problem Solving
up arrow 1%

National Average
$28,000

Call Center
up arrow 2%

Customer Service
up arrow 7%

Data Entry
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
6%
1-4 years
29%
5-9 years
23%
10-19 years
25%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 64%
vision benefits Vision: 53% employee benefits None: 21%
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