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Customer Service Representative (CSR) Salary in Dayton, Ohio

Customer Service Representatives in Dayton, Ohio can expect wages of $12.47 per hour on average. Work is reasonably fulfilling for most Dayton Customer Service Representatives — the majority report average levels of job satisfaction. While some workers in this profession — just over one in five — do not have any health coverage, a fair number do receive medical benefits and the larger part have dental insurance. Most Customer Service Representatives in Dayton survey respondents are women (75 percent). This report is based on answers to PayScale's salary questionnaire.
$20,729 - $39,059
(Median)
21K
24K
32K
39K
MEDIAN: $31,939
10%
25%
50%
90%

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$9.97 - $16.08
(Median)
10
14
16
MEDIAN: $12.00
10%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Salary
$20,729 - $39,059  
   
Bonus
$0.00 - $3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,063 - $38,678  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 23
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.97 - $16.08  
   
Overtime
$1.51 - $24.83  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $3,250  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,063 - $38,678  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 42
United States (change)

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Pay by Experience Level for Customer Service Representative (CSR) in Dayton, Ohio

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average inexperienced worker's salary is approximately $27K. It's worth noting that people with five to 10 years of experience report bringing in less at around $26K on average. The average pay reported by folks with 10 to 20 years of experience is around $30K. Old hands who claim more than two decades on the job enjoy average earnings of $31K.

Experience Affects Customer Service Representative (CSR) in Dayton, Ohio Salaries

Late-Career
up arrow 8%

Experienced
up arrow 3%

National Average
$29,000

Entry-Level
up arrow 6%

Mid-Career
up arrow 10%

Skills That Affect Customer Service Representative (CSR) in Dayton, Ohio Salaries

Phone Support
up arrow 10%

Customer Relations
up arrow 7%

Computer Service
up arrow 7%

National Average
$29,000

Call Center
up arrow 1%

Problem Solving
up arrow 1%

Customer Service
up arrow 9%

Data Entry
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
6%
1-4 years
28%
5-9 years
28%
10-19 years
22%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 60%
vision benefits Vision: 49% employee benefits None: 22%