Customer Service Representative (CSR) in Dayton, Ohio Salary

Median pay for Dayton Customer Service Representatives lies in the neighborhood of $12.04 per hour. Unfortunately, some people in this line of work are without benefits — over a third lack coverage. On the flip side, the larger part have medical insurance and slightly more than half receive dental plans. Among survey respondents, women are more common than men; 88 percent of Customer Service Representatives in Dayton are female. The majority of Customer Service Representatives in Dayton, Ohio claim high levels of job satisfaction. This report is based on answers to PayScale's salary questionnaire.

$31,988 - $36,203
$34K
MEDIAN: $34,206
50%

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$9.61 - $15.42
$9
$12
$15
MEDIAN: $12.04
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13K$26K$39K
Salary
$34,206  
   
Bonus
$509  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,624 - $37,590  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 9
© PayScale, Inc. @ www.payscale.com
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.61 - $15.42  
   
Overtime
$22.44  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$509  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,624 - $37,590  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 27
© PayScale, Inc. @ www.payscale.com

Find Out Exactly What You Should Be Paid

United States (change)

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About Dayton, Ohio

Montgomery County, Ohio
140,597
Male:
66,631 (47.4%)
Female:
73,966 (52.6%)
Dayton (/ˈdeɪtən/; local pronunciation: /ˈdeɪʔn/) is the sixth-largest city in the state of Ohio and is the county seat of Montgomery County. A small portion of the city extends into Greene County. In the 2010 census, the population was 141,527, and the Dayton metropolitan area had 799,232 residents, making it Ohio's fourth-largest metropolitan area, after Cleveland, Cincinnati, and Columbus and the 63rd-largest in the United States. The Dayton-Springfield-Greenville Combined Statistical Area had a population of 1,080,044 in 2010, making it the 43rd-largest in the United States. Dayton is within Ohio's Miami Valley region, just north of the Cincinnati–Northern Kentucky metropolitan area. Ohio's borders are within 500 miles (800 km) of roughly 60 percent of the country's population and manufacturing infrastructure, making the Dayton area a logistical centroid for manufacturers, suppliers, and shippers. Dayton also hosts significant research and development in fields like industrial, aeronautical,...
Dayton:
$30,135
Ohio:
$51,075
$632
Dayton:
$65,700
Ohio:
$136,400
4.9%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $25K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $31K. People with 10 to 20 years of experience make an average of about $29K in this role. Dayton Customer Service Representatives who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $30K.

Key Stats for Customer Service Representative (CSR)

Gender

Female
88 %
Male
12 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
3%
1-4 years
42%
5-9 years
28%
10-19 years
17%
20 years or more
11%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲16%

Late-Career
▲13%

Experienced
▲8%

National Average
$27,000

▼9%

Skills That Affect Customer Service Representative (CSR) Salaries

Computer Service
▲15%

Customer Service
▼0%

Data Entry
▼0%

National Average
$27,000

Call Center
▼2%

Phone Support
▼2%

Microsoft Office
▼2%

Microsoft Word
▼3%

Call center operations
▼5%

Customer Relations
▼7%

Problem Solving
▼7%

Sales
▼9%

Typing
▼11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
3%
1-4 years
42%
5-9 years
28%
10-19 years
17%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 61%
dental benefits
Dental: 52%
vision benefits
Vision: 48%
dental benefits
None: 35%
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