A Customer Service Representative (CSR) at Xerox Corporation earns an average wage of $11.67 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career.

$9.19 - $16.25
(Median)
$9
$12
$16
MEDIAN: $11.00
10%
50%
90%

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National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$9.19 - $16.25  
   
Overtime
$8.38 - $18.66  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Bonus
$4,800  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,314 - $34,687  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 44
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Customer Service Representative (CSR) Job Listings

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Xerox Corporation Reviews

What is it like working as a Customer Service Representative (CSR) at Xerox Corporation?

Customer Service Representative (CSR) in Olympia:
"Survival."
Pros: It puts food on the table. The job has both a relaxed atmosphere and a hardcore atmosphere. It is high-security and in some ways it is good as it could get. The facilities are clean, and the right people get put higher into the company.
Cons: Least enjoyed of all is that the company moves slowly to fill critical positions within the company as they arise. The financial and contract goals are so tight that management sometimes puts pressure on us but can't give us all the details. I wish that I could be of use to the company in a way that I've already gotten certification and work experience for.

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Experience Affects Customer Service Representative (CSR) Salaries

National Average
$25,000


Experienced
up arrow 1%

Skills That Affect Customer Service Representative (CSR) Salaries

Typing
up arrow 3%

Customer Service
up arrow 1%

Problem Solving
up arrow 1%

Phone Support
0%

National Average
$25,000

Call center operations
up arrow 1%

Data Entry
up arrow 1%

Microsoft Office
up arrow 1%

Computer Service
up arrow 2%

Customer Relationship Management (CRM)
up arrow 2%

Microsoft Word
up arrow 4%

Call Center
up arrow 8%

Customer Relations
up arrow 8%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 12 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
11%
1-4 years
67%
5-9 years
9%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 58%
medical benefits
Vision: 49%
dental benefits
None: 35%
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