Customer Service Representative (CSR) at Xerox Corporation Salary

A Customer Service Representative (CSR) at Xerox Corporation earns an average wage of $11.72 per hour. People in this job generally don't have more than 20 years' experience. Experience does not have a big impact on this job’s wage.

$9.75 - $14.94
$9
$12
$15
MEDIAN: $11.72
10%
50%
90%

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National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$9.75 - $14.94  
   
Overtime
$14.74 - $18.99  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Bonus
$1,288  
   
Commission
$425.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,357 - $34,004  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 46

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Xerox Corporation Reviews

Q: What is it like working as a Customer Service Representative (CSR) at Xerox Corporation?

Customer Service Representative (CSR) in Olympia:
"Survival."
Pros: It puts food on the table. The job has both a relaxed atmosphere and a hardcore atmosphere. It is high-security and in some ways it is good as it could get. The facilities are clean, and the right people get put higher into the company.
Cons: Least enjoyed of all is that the company moves slowly to fill critical positions within the company as they arise. The financial and contract goals are so tight that management sometimes puts pressure on us but can't give us all the details. I wish that I could be of use to the company in a way that I've already gotten certification and work experience for.

Key Stats for Customer Service Representative (CSR)

Gender

Female
72 %
Male
28 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 11 votes.
Less than 1 year
10%
1-4 years
67%
5-9 years
13%
10-19 years
8%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
▲2%

National Average
$25,000

▼1%

▼1%

Skills That Affect Customer Service Representative (CSR) Salaries

Problem Solving
▲2%


Phone Support
▲1%

Data Entry
▲1%

Call center operations
▼0%

Typing
▼0%

National Average
$25,000

Customer Relations
▼1%

Microsoft Office
▼1%

Computer Service
▼2%

Customer Relationship Management (CRM)
▼2%

Microsoft Word
▼7%

▼8%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 11 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
10%
1-4 years
67%
5-9 years
13%
10-19 years
8%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 59%
dental benefits
Dental: 57%
vision benefits
Vision: 50%
no benefits
None: 37%