A Customer Service Representative (CSR) in Lancaster, Pennsylvania earns an average wage of $12.79 per hour.

$30,240 - $47,801
$30K
$36K
$48K
MEDIAN: $35,889
10%
50%
90%

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$9.22 - $17.46
$9
$13
$17
MEDIAN: $12.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$30,240 - $47,801  
   
Bonus
$-0.50 - $3,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,779 - $43,128  
Country: United States | Currency: USD | Updated: 13 Oct 2016 | Individuals Reporting: 18
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.22 - $17.46  
   
Overtime
$20.75  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$-0.50 - $3,973  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,779 - $43,128  
Country: United States | Currency: USD | Updated: 13 Oct 2016 | Individuals Reporting: 38

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United States (change)

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About Lancaster, Pennsylvania

Lancaster County, Pennsylvania
59,368
Male:
29,202 (49.2%)
Female:
30,166 (50.8%)
Lancaster (/ˈlænkæstər/, local /ˈlæŋkᵻstər/; Pennsylvania German: Lengeschder) is a city located in South Central Pennsylvania which serves as the seat of Pennsylvania's Lancaster County and one of the oldest inland towns in the United States (along with Hartford, Connecticut; Springfield, Massachusetts; Petersburg, Virginia; Albany, New York; Schenectady, New York, and several other early settlements). With a population of 59,322, it ranks eighth in population among Pennsylvania's cities. The Lancaster metropolitan area population is 507,766, making it the 101st largest metropolitan area in the US and 2nd largest in the South Central Pennsylvania area. The city's primary industries include healthcare, tourism, public administration, manufacturing, both professional and semi-professional services, and home of the Park City Center shopping mall, the largest indoor retail facility in the region. Lancaster hosts more electronic public CCTV outdoor cameras per capita than cities such as Boston...
Lancaster:
$33,772
Pennsylvania:
$53,115
$778
Lancaster:
$107,900
Pennsylvania:
$164,900
8.8%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Customer Service Representative (CSR)

Gender

Female
63 %
Male
37 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 9 votes.
Less than 1 year
5%
1-4 years
34%
5-9 years
21%
10-19 years
25%
20 years or more
14%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 18%

Experienced
up arrow 10%

National Average
$30,000

Mid-Career
up arrow 9%


Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Office
up arrow 3%

Customer Relations
up arrow 2%

Customer Service
0%

Phone Support
0%

National Average
$30,000

Data Entry
up arrow 1%

Call center operations
up arrow 2%

Typing
up arrow 3%

Microsoft Excel
up arrow 7%

Call Center
up arrow 11%

Problem Solving
up arrow 11%

Microsoft Word
up arrow 24%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 9 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
5%
1-4 years
34%
5-9 years
21%
10-19 years
25%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 64%
vision benefits
Vision: 48%
dental benefits
None: 16%
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