A Customer Service Representative (CSR) in Lancaster, Pennsylvania earns an average wage of $13.17 per hour. The highest paying skills associated with this job are Microsoft Office and Customer Relationship Management (CRM).

$35,168 - $42,253
$39K
MEDIAN: $38,668
50%

Add this chart to your site: 640px    300px

$8.61 - $17.55
$8
$13
$18
MEDIAN: $13.17
10%
50%
90%

Add this chart to your site: 640px    300px

Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$38,668  
   
Bonus
$800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,265 - $43,105  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 8
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.61 - $17.55  
   
Overtime
$21.63  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$800  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,265 - $43,105  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 23

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

About Lancaster, Pennsylvania

Lancaster County, Pennsylvania
59,368
Male:
29,202 (49.2%)
Female:
30,166 (50.8%)
Lancaster (/ˈlænkæstər/, local /ˈlæŋkᵻstər/; Pennsylvania German: Lengeschder) is a city located in South Central Pennsylvania which serves as the seat of Pennsylvania's Lancaster County and one of the oldest inland towns in the United States (along with Hartford, Connecticut; Springfield, Massachusetts; Petersburg, Virginia; Albany, New York; Schenectady, New York, and several other early settlements). With a population of 59,322, it ranks eighth in population among Pennsylvania's cities. The Lancaster metropolitan area population is 507,766, making it the 101st largest metropolitan area in the US and 2nd largest in the South Central Pennsylvania area. The city's primary industries include healthcare, tourism, public administration, manufacturing, both professional and semi-professional services, and home of the Park City Center shopping mall, the largest indoor retail facility in the region. Lancaster hosts more electronic public CCTV outdoor cameras per capita than cities such as Boston...
Lancaster:
$33,772
Pennsylvania:
$53,115
$778
Lancaster:
$107,900
Pennsylvania:
$164,900
8.8%

Customer Service Representative (CSR) Job Listings

Search for more jobs:

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Customer Service Representative (CSR)

Gender

Female
44 %
Male
56 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
048
Less than 1 year
3%
1-4 years
48%
5-9 years
16%
10-19 years
26%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 19%

Experienced
up arrow 17%

Mid-Career
up arrow 7%

National Average
$30,000


Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Office
up arrow 14%

Customer Relationship Management (CRM)
up arrow 14%

Call center operations
up arrow 5%

Data Entry
up arrow 4%

Customer Service
up arrow 1%

Customer Relations
up arrow 1%

Problem Solving
0%

National Average
$30,000

Microsoft Word
up arrow 1%

Phone Support
up arrow 2%

Microsoft Excel
up arrow 6%

Call Center
up arrow 10%

Typing
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
44 %
Male
56 %

Years of Experience

Less than 1 year
3%
1-4 years
48%
5-9 years
16%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 71%
vision benefits
Vision: 54%
dental benefits
None: 17%
ADVERTISEMENT