Experienced Customer Service Representative (CSR) in Charlotte, North Carolina Salary

An Experienced Customer Service Representative (CSR) in Charlotte, North Carolina earns an average wage of $14.78 per hour. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and Microsoft Excel.

$23,833 - $45,615
(Median)
$24K
$34K
$46K
MEDIAN: $33,554
10%
50%
90%

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$11.69 - $21.17
(Median)
$12
$15
$21
MEDIAN: $14.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$23,833 - $45,615  
   
Bonus
$1,248  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,960 - $45,289  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 17
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$11.69 - $21.17  
   
Overtime
$23.81  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$1,248  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,960 - $45,289  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 27
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Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 20%

Microsoft Excel
up arrow 10%

Microsoft Office
up arrow 5%

Customer Service
up arrow 1%

Customer Relations
up arrow 1%

Data Entry
0%

National Average
$32,000

Problem Solving
up arrow 1%

Call Center
up arrow 2%

Call center operations
up arrow 4%

Phone Support
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
92 %
Male
8 %

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 78%
medical benefits
Vision: 78%
dental benefits
None: 16%
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