A Customer Service Representative (CSR) in Oakland, California earns an average wage of $14.94 per hour. The highest paying skills associated with this job are Microsoft Office, Call center operations, and Customer Relations.

$39,305 - $50,868
(Median)
$
$42K
$
MEDIAN: $42,248
50%

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$10.00 - $27.74
(Median)
$10
$15
$28
MEDIAN: $14.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$42,249  
   
Bonus
$800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,705 - $59,454  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 6
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.00 - $27.74  
   
Overtime
$23.27  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$800  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,705 - $59,454  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 19
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Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Office
up arrow 28%

Call center operations
up arrow 15%

Customer Relations
up arrow 12%

Data Entry
up arrow 3%

Sales
up arrow 1%

National Average
$33,000

Customer Service
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
8%
1-4 years
52%
5-9 years
16%
10-19 years
16%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 50%
medical benefits
Vision: 31%
dental benefits
None: 31%
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