A Customer Service Representative (CSR) in Columbus, Ohio earns an average wage of $13.61 per hour. A skill in Office Administration is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this career.

$25,338 - $40,565
(Median)
$25K
$33K
$41K
MEDIAN: $33,428
10%
50%
90%

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$9.78 - $17.35
(Median)
$9
$14
$17
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$25,338 - $40,565  
   
Bonus
$97.87 - $3,677  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,837 - $39,430  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 34
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.78 - $17.35  
   
Hourly Tips
$0.40  
Overtime
$14.69 - $26.48  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$97.87 - $3,677  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,837 - $39,430  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 112
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About Columbus, Ohio

Franklin County, Ohio
825,964
Male:
413,981 (48.8%)
Female:
435,086 (51.2%)
Columbus (/kəˈlʌmbəs/; kə-LUM-bəs) is the capital and largest city of the U.S. state of Ohio. It is the 15th largest city in the United States, with a population of 850,106 (2015 estimate). It is the core city of the Columbus, OH Metropolitan Statistical Area (MSA), which encompasses a ten county area. It is Ohio's third largest metropolitan area, behind Cleveland and Cincinnati. Under the Combined Statistical Area (CSA) model, the Columbus, OH Metropolitan Statistical Area was the 25th largest in the United States. According to the U.S. Census Bureau, the Columbus-Marion-Zanesville, OH Combined Statistical Area (which also includes Marion, Chillicothe, and Mount Vernon) has a population of 2,424,831, making it the second largest metropolitan area in Ohio behind Cleveland. It is also the fourth most populous state capital in the United States, and the third largest city in the Midwestern United States. Columbus is the county seat of Franklin County. The city...
Columbus:
$47,401
Ohio:
$51,075
$871
Columbus:
$137,100
Ohio:
$136,400
4.6%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

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Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 17%


National Average
$30,000



Skills That Affect Customer Service Representative (CSR) Salaries

Office Administration
up arrow 13%

Insurance
up arrow 8%



Customer Relationship Management (CRM)
up arrow 4%

Customer Relations
up arrow 3%

Windows Operating System General Use
up arrow 2%

Microsoft Office
up arrow 1%

National Average
$30,000

Customer Service
up arrow 2%

Call center operations
up arrow 2%

Computer Service
up arrow 2%

Typing
up arrow 2%

Call Center
up arrow 4%

Sales
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
9%
1-4 years
40%
5-9 years
22%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 61%
medical benefits
Vision: 51%
dental benefits
None: 27%
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