Customer Service Representative (CSR) in Columbus, Ohio Salary

A Customer Service Representative (CSR) in Columbus, Ohio earns an average wage of $13.24 per hour. A skill in Insurance is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this career.

$26,553 - $41,809
$27K
$35K
$42K
MEDIAN: $35,139
10%
50%
90%

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$9.85 - $17.10
$9
$13
$17
MEDIAN: $13.25
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$26,553 - $41,809  
   
Bonus
$97.87 - $3,431  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,871 - $39,425  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 32
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.85 - $17.10  
   
Hourly Tips
$0.40  
Overtime
$14.94 - $24.64  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$97.87 - $3,431  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,871 - $39,425  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 120

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United States (change)

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About Columbus, Ohio

Franklin County, Ohio
849,067
Male:
413,981 (48.8%)
Female:
435,086 (51.2%)
Columbus (/kəˈlʌmbəs/; kə-LUM-bəs) is the capital and largest city of the U.S. state of Ohio. It is the 15th largest city in the United States, with a population of 850,106 (2015 estimate). It is the core city of the Columbus, OH Metropolitan Statistical Area (MSA), which encompasses a ten county area. It is Ohio's third largest metropolitan area, behind Cleveland and Cincinnati. Under the Combined Statistical Area (CSA) model, the Columbus, OH Metropolitan Statistical Area was the 25th largest in the United States. According to the U.S. Census Bureau, the Columbus-Marion-Zanesville, OH Combined Statistical Area (which also includes Marion, Chillicothe, and Mount Vernon) has a population of 2,424,831, making it the second largest metropolitan area in Ohio behind Cleveland. It is also the fourth most populous state capital in the United States, and the third largest city in the Midwestern United States. Columbus is the county seat of Franklin County. The city...
Columbus:
$47,401
Ohio:
$51,075
$871
Columbus:
$137,100
Ohio:
$136,400
4.6%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 92 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $29,000 based on 41 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $32,000 based on 30 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $30,000 based on 13 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.
Less than 1 year
9%
1-4 years
44%
5-9 years
20%
10-19 years
18%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲7%

▼0%

National Average
$30,000

▼2%

▼3%

Skills That Affect Customer Service Representative (CSR) Salaries

Insurance
▲11%

Customer Relationship Management (CRM)
▲6%




▲2%


Computer Service
▼0%

National Average
$30,000

▼3%


▼4%

▼4%



Data Processing
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
9%
1-4 years
44%
5-9 years
20%
10-19 years
18%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 58%
vision benefits
Vision: 51%
no benefits
None: 29%
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