Customer Service Representative (CSR) Salary in Columbus, Ohio

A Customer Service Representative (CSR) in Columbus, Ohio earns an average wage of $13.52 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field. The skills that increase pay for this job the most are Office Administration and Data Processing. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$25,338 - $41,614
(Median)
$25K
$32K
$42K
MEDIAN: $32,416
10%
50%
90%

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$9.57 - $17.30
(Median)
$9
$14
$17
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Salary
$25,338 - $41,614  
   
Bonus
$0.00 - $2,327  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,790 - $40,418  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 54
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.57 - $17.30  
   
Overtime
$9.86 - $25.51  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,327  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,790 - $40,418  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 165

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Pay by Experience Level for Customer Service Representative (CSR) in Columbus, Ohio

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

Experience Affects Customer Service Representative (CSR) in Columbus, Ohio Salaries

Late-Career
up arrow 12%



National Average
$30,000


Skills That Affect Customer Service Representative (CSR) in Columbus, Ohio Salaries

Office Administration
up arrow 16%

Data Processing
up arrow 12%

Computer Service
up arrow 6%


Customer Relationship Management (CRM)
up arrow 5%

Data Entry
up arrow 3%

Phone Support
up arrow 2%

Microsoft Office
up arrow 1%

National Average
$30,000

Customer Service
up arrow 1%

Call Center
up arrow 1%

Problem Solving
up arrow 5%

Microsoft Excel
up arrow 5%

Microsoft Word
up arrow 6%

Sales
up arrow 8%

Typing
up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 48 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
3%
1-4 years
38%
5-9 years
26%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 66% dental benefits Dental: 62%
vision benefits Vision: 53% employee benefits None: 31%