Customer Service Representative (CSR) in Columbus, Ohio Salary

A Customer Service Representative (CSR) in Columbus, Ohio earns an average wage of $13.63 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$25,836 - $41,114
(Median)
$26K
$34K
$41K
MEDIAN: $34,188
10%
50%
90%

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$9.84 - $17.54
(Median)
$9
$14
$18
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$25,836 - $41,114  
   
Bonus
$0.00 - $2,459  
Profit Sharing
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,615 - $40,053  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 57
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.84 - $17.54  
   
Overtime
$10.30 - $26.50  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,459  
   
Profit Sharing
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,615 - $40,053  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 168
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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

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Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 13%



National Average
$30,000


Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 20%

Computer Service
up arrow 5%

Insurance
up arrow 5%

Customer Relations
up arrow 4%

Phone Support
up arrow 1%

Windows Operating System General Use
up arrow 1%

Data Entry
0%

Microsoft Office
0%

National Average
$30,000

Call Center
up arrow 3%

Customer Service
up arrow 4%

Data Processing
up arrow 5%


Typing
up arrow 6%

Sales
up arrow 7%

Microsoft Excel
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
5%
1-4 years
39%
5-9 years
24%
10-19 years
22%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 66%
dental benefits
Dental: 60%
medical benefits
Vision: 54%
dental benefits
None: 30%
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