The average pay for a Customer Service Representative (CSR) in Birmingham, Alabama is $12.39 per hour. Skills that are associated with high pay for this job are Customer Relationship Management (CRM), Insurance, Phone Support, and Call center operations.

$33,000 - $46,503
$40K
MEDIAN: $40,484
50%

Add this chart to your site: 640px    300px

$9.76 - $16.06
$9
$12
$16
MEDIAN: $12.00
10%
50%
90%

Add this chart to your site: 640px    300px

Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$40,484  
   
Bonus
$2,457  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,520 - $42,712  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 9
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.76 - $16.06  
   
Overtime
$22.96  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$2,457  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,520 - $42,712  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 31

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

About Birmingham, Alabama

Jefferson County, Alabama
214,911
Male:
102,122 (47.5%)
Female:
112,789 (52.5%)
Birmingham (/ˈbɜːrmɪŋhæm/ BUR-ming-ham) is the most populous city in the U.S. state of Alabama and the county seat of Jefferson County. The city's population was 212,237 in the 2010 United States Census. The Birmingham-Hoover Metropolitan Statistical Area had a population of about 1,128,047 according to the 2010 Census, which is approximately one quarter of Alabama's population. Birmingham was founded in 1871, during the post-Civil War Reconstruction period, through the merger of three pre-existing farm towns, notably, former Elyton. It grew from there, annexing many more of its smaller neighbors, into an industrial and railroad transportation center with a focus on mining, the iron and steel industry, and railroading. Birmingham was named for Birmingham, England, one of the UK's major industrial cities. Most of the original settlers who founded Birmingham were of English ancestry. In one writer's view, the city was planned as a place where cheap, non-unionized, and African-American labor...
Birmingham:
$32,378
Alabama:
$44,765
$743
Birmingham:
$93,000
Alabama:
$134,100
6.2%

Customer Service Representative (CSR) Job Listings

Search for more jobs:

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Customer Service Representative (CSR)

Gender

Female
86 %
Male
14 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 6 votes.
Less than 1 year
3%
1-4 years
38%
5-9 years
30%
10-19 years
23%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 27%


National Average
$29,000

Experienced
up arrow 1%

Entry-Level
up arrow 4%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 15%

Insurance
up arrow 14%

Phone Support
up arrow 12%

Call center operations
up arrow 11%

Data Processing
up arrow 10%

Data Entry
up arrow 8%

Call Center
up arrow 4%

Customer Relations
up arrow 2%

National Average
$29,000

Customer Service
up arrow 4%

Problem Solving
up arrow 4%

Microsoft Word
up arrow 4%

Typing
up arrow 10%

Office Administration
up arrow 15%

Microsoft Office
up arrow 22%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 6 votes.

Gender

Female
86 %
Male
14 %

Years of Experience

Less than 1 year
3%
1-4 years
38%
5-9 years
30%
10-19 years
23%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 56%
dental benefits
Dental: 41%
vision benefits
Vision: 33%
dental benefits
None: 41%
ADVERTISEMENT