Customer Service Representative (CSR) in Birmingham, Alabama Salary

The average pay for a Customer Service Representative (CSR) in Birmingham, Alabama is $12.97 per hour. Skills that are associated with high pay for this job are Microsoft Excel and Customer Relationship Management (CRM).

$27,369 - $54,248
$27K
$36K
$54K
MEDIAN: $35,608
10%
50%
90%

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$9.82 - $16.40
$9
$13
$16
MEDIAN: $12.97
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$27,369 - $54,248  
   
Bonus
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,714 - $41,161  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 11
© PayScale, Inc. @ www.payscale.com
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.82 - $16.40  
   
Overtime
$22.60  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$2,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,714 - $41,161  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 34
© PayScale, Inc. @ www.payscale.com

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About Birmingham, Alabama

Jefferson County, Alabama
214,911
Male:
102,122 (47.5%)
Female:
112,789 (52.5%)
Birmingham (/ˈbɜːrmɪŋhæm/ BUR-ming-ham) is the most populous city in the U.S. state of Alabama and the county seat of Jefferson County. The city's population was 212,237 in the 2010 United States Census. The Birmingham-Hoover Metropolitan Statistical Area had a population of about 1,128,047 according to the 2010 Census, which is approximately one quarter of Alabama's population. Birmingham was founded in 1871, during the post-Civil War Reconstruction period, through the merger of three pre-existing farm towns, notably, former Elyton. It grew from there, annexing many more of its smaller neighbors, into an industrial and railroad transportation center with a focus on mining, the iron and steel industry, and railroading. Birmingham was named for Birmingham, England, one of the UK's major industrial cities. Most of the original settlers who founded Birmingham were of English ancestry. In one writer's view, the city was planned as a place where cheap, non-unionized, and African-American labor...
Birmingham:
$32,378
Alabama:
$44,765
$743
Birmingham:
$93,000
Alabama:
$134,100
6.2%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Customer Service Representative (CSR)

Gender

Female
72 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
2%
1-4 years
49%
5-9 years
27%
10-19 years
18%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲22%

▲18%

▲9%

National Average
$31,000

▼6%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
▲14%

Customer Relationship Management (CRM)
▲11%

Insurance
▲9%


Data Processing
▲6%


Call Center
▼0%

National Average
$31,000

▼2%

Microsoft Word
▼2%

Phone Support
▼6%


Problem Solving
▼7%

Office Administration
▼8%

▼13%

Microsoft Office
▼30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
2%
1-4 years
49%
5-9 years
27%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 58%
dental benefits
Dental: 45%
vision benefits
Vision: 36%
dental benefits
None: 36%
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