Customer Service Representative (CSR) in Indianapolis Salary

A Customer Service Representative (CSR) in Indianapolis, Indiana earns an average wage of $13.42 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. The highest paying skills associated with this job are Inside Sales, Customer Relationship Management (CRM), and Microsoft Excel. Most people move on to other jobs if they have more than 20 years' experience in this field.

$25,171 - $45,639
$25K
$37K
$46K
MEDIAN: $37,455
10%
50%
90%

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$9.65 - $16.42
$9
$13
$16
MEDIAN: $13.41
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$25,171 - $45,639  
   
Bonus
$498.33 - $5,817  
Commission
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,818 - $42,326  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 34
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.65 - $16.42  
   
Overtime
$1.99 - $30.81  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$498.33 - $5,817  
   
Commission
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,818 - $42,326  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 106

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United States (change)

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About Indianapolis, Indiana

Marion County, Indiana
848,423
Male:
410,615 (48.4%)
Female:
437,808 (51.6%)
Indianapolis (pronounced /ˌɪndiəˈnæpəlɪs/), is the capital and largest city of the U.S. state of Indiana and the seat of Marion County. It is in the East North Central region of the Midwestern United States. With an estimated population of 853,173 in 2015, Indianapolis is the second most populous city in the Midwest, after Chicago, and 14th largest in the U.S. The city is the economic and cultural center of the Indianapolis metropolitan area, home to 2 million people, the 34th most populous metropolitan statistical area in the U.S. Its combined statistical area ranks 26th, with 2.4 million inhabitants. Indianapolis covers 372 square miles (963.5 km²), making it the 16th largest city by land area in the U.S. Founded in 1821 as a planned city for the new seat of the government of Indiana, Indianapolis was platted by Alexander Ralston and Elias Pym Fordham on a 1-square-mile (2.6 km2) grid adjacent to the White...
Indianapolis:
$41,278
Indiana:
$50,532
$807
Indianapolis:
$123,500
Indiana:
$131,000
5.6%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $28,000 based on 71 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 38 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 39 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $33,000 based on 9 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.
Less than 1 year
2%
1-4 years
45%
5-9 years
20%
10-19 years
25%
20 years or more
8%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲11%

▲10%

▲3%

National Average
$30,000

▼6%

Skills That Affect Customer Service Representative (CSR) Salaries

Inside Sales
▲27%

Customer Relationship Management (CRM)
▲15%

Microsoft Excel
▲14%



National Average
$30,000


▼6%



▼9%

▼10%

▼10%

Sales
▼10%

▼11%

Microsoft Word
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
2%
1-4 years
45%
5-9 years
20%
10-19 years
25%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 59%
vision benefits
Vision: 57%
no benefits
None: 33%
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