Customer Service Representative (CSR) in Norfolk, Virginia Salary

The average rate for a Customer Service Representative (CSR) in Norfolk, Virginia is $12.95 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field. The highest paying skills associated with this job are Call center operations and Customer Relations.

$31,000 - $37,157
$35K
MEDIAN: $35,231
50%

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$8.70 - $16.58
$8
$13
$17
MEDIAN: $12.95
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$35,231  
   
Bonus
$1,013  
Commission
$4,800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,846 - $39,032  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 7
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.70 - $16.58  
   
Overtime
$23.50  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$1,013  
   
Commission
$4,800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,846 - $39,032  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 23

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About Norfolk, Virginia

Norfolk city, Virginia
246,393
Male:
128,917 (52.3%)
Female:
117,476 (47.7%)
Norfolk (/ˈnɔːrfᵿk/ NOR-fək, local /ˈnɒfʊk/ NOF-uuk) is an independent city in the Commonwealth of Virginia, United States. At the 2010 census, the population was 242,803; in 2015, the population was estimated to be 247,189 making it the second-most populous city in Virginia, behind neighboring Virginia Beach. Norfolk is located at the core of the Hampton Roads metropolitan area, named for the large natural harbor of the same name located at the mouth of Chesapeake Bay. It is one of nine cities and seven counties that constitute the Hampton Roads metro area, officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA. The city is bordered to the west by the Elizabeth River and to the north by the Chesapeake Bay. It also shares land borders with the independent cities of Chesapeake to its south and Virginia Beach to its east. One of the oldest of the cities in Hampton Roads, Norfolk is...
Norfolk:
$45,996
Virginia:
$66,262
$987
Norfolk:
$204,800
Virginia:
$257,800
5.0%

Customer Service Representative (CSR) Job Listings

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Key Stats for Customer Service Representative (CSR)

Gender

Female
85 %
Male
15 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
3%
1-4 years
43%
5-9 years
20%
10-19 years
30%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲10%

National Average
$30,000

Entry-Level
▼11%

Mid-Career
▼13%

Skills That Affect Customer Service Representative (CSR) Salaries

Call center operations
▲22%

Customer Relations
▲15%

Call Center
▲3%

National Average
$30,000

Data Entry
▼1%


Problem Solving
▼11%

Typing
▼12%

Phone Support
▼16%

Sales
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
85 %
Male
15 %

Years of Experience

Less than 1 year
3%
1-4 years
43%
5-9 years
20%
10-19 years
30%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 71%
vision benefits
Vision: 71%
no benefits
None: 29%