Customer Service Representative (CSR) in Memphis, Tennessee Salary

Memphis Customer Service Representatives can expect wages of $13.55 per hour on average. Among folks in this role, job satisfaction levels approximately match the national average. In this profession, a large number enjoy medical and dental coverage, and a fair number have vision insurance, as well. Women account for the majority of Customer Service Representatives in Memphis, Tenn. who responded to the questionnaire — 60 percent to be exact. Respondents to the PayScale salary survey provided the data for this report.

$23,629 - $52,874
$24K
$36K
$53K
MEDIAN: $35,562
10%
50%
90%

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$8.63 - $18.70
$8
$14
$19
MEDIAN: $13.55
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$23,629 - $52,874  
   
Bonus
$500  
Commission
$2,700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,856 - $47,793  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 19
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$8.63 - $18.70  
   
Overtime
$14.65  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$500  
   
Commission
$2,700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,856 - $47,793  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 41

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United States (change)

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About Memphis, Tennessee

Shelby County, Tennessee
655,760
Male:
312,237 (47.6%)
Female:
343,523 (52.4%)
Memphis is a city in the southwestern corner of the U.S. state of Tennessee and the county seat of Shelby County. The city is located on the fourth Chickasaw Bluff, south of the confluence of the Wolf and Mississippi rivers. Memphis had a population of 653,450 in 2013, making it the largest city in the state of Tennessee. It is the largest city on the Mississippi River, the third largest in the greater Southeastern United States, and the 23rd largest in the United States. The greater Memphis metropolitan area, including adjacent counties in Mississippi and Arkansas, had a 2014 population of 1,317,314. This makes Memphis the second-largest metropolitan area in Tennessee, surpassed by metropolitan Nashville. Memphis is the youngest of Tennessee's major cities, founded in 1819 as a planned city by a group of wealthy Americans including judge John Overton and future president Andrew Jackson. A resident of Memphis is referred to...
Memphis:
$36,908
Tennessee:
$47,275
$826
Memphis:
$94,400
Tennessee:
$150,600
6.5%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $28,000 based on 24 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 16 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 21 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $47,000 based on 5 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
60 %
Male
40 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
3%
1-4 years
42%
5-9 years
13%
10-19 years
30%
20 years or more
12%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲54%

▲21%

▲6%

National Average
$30,000

▼8%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
▲17%

Microsoft Office
▲16%

Customer Relationship Management (CRM)
▲12%

Windows Operating System General Use
▲9%

Microsoft Word
▲9%

Computer Service
▲3%

National Average
$30,000

Customer Relations
▼1%


Data Entry
▼4%

▼4%

Call center operations
▼6%

Phone Support
▼8%

Call Center
▼9%


Sales
▼36%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
3%
1-4 years
42%
5-9 years
13%
10-19 years
30%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 76%
vision benefits
Vision: 74%
no benefits
None: 12%
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