Customer Service Representative (CSR) in Memphis, Tennessee Salary

Customer Service Representatives in Memphis, Tenn. can expect to earn an average of $13.75 per hour. A large number receive medical and dental insurance and a fair number get vision insurance. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 54 percent. Though the majority of Memphis Customer Service Representatives do not report high levels of job satisfaction, most are moderately content with their role. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$23,601 - $50,554
$24K
$38K
$51K
MEDIAN: $38,096
10%
50%
90%

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$8.70 - $18.57
$8
$14
$19
MEDIAN: $13.75
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$23,601 - $50,554  
   
Bonus
$500  
Commission
$2,700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,959 - $47,384  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 16
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.70 - $18.57  
   
Overtime
$19.46  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$500  
   
Commission
$2,700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,959 - $47,384  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 37

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United States (change)

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About Memphis, Tennessee

Shelby County, Tennessee
655,760
Male:
312,237 (47.6%)
Female:
343,523 (52.4%)
Memphis is a city in the southwestern corner of the U.S. state of Tennessee and the county seat of Shelby County. The city is located on the fourth Chickasaw Bluff, south of the confluence of the Wolf and Mississippi rivers. Memphis had a population of 653,450 in 2013, making it the largest city in the state of Tennessee. It is the largest city on the Mississippi River, the third largest in the greater Southeastern United States, and the 23rd largest in the United States. The greater Memphis metropolitan area, including adjacent counties in Mississippi and Arkansas, had a 2014 population of 1,317,314. This makes Memphis the second-largest metropolitan area in Tennessee, surpassed by metropolitan Nashville. Memphis is the youngest of Tennessee's major cities, founded in 1819 as a planned city by a group of wealthy Americans including judge John Overton and future president Andrew Jackson. A resident of Memphis is referred to...
Memphis:
$36,908
Tennessee:
$47,275
$826
Memphis:
$94,400
Tennessee:
$150,600
6.5%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Memphis Customer Service Representatives, experience and pay levels seem to be correlated; more years in the business generally lead to more money. People who have worked for fewer than five years bring home $28K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $32K. For Customer Service Representatives in Memphis, Tenn., 10 to 20 years of experience on the job amounts to an average salary of $37K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $47K on average.

Key Stats for Customer Service Representative (CSR)

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
2%
1-4 years
40%
5-9 years
15%
10-19 years
34%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲55%

▲21%

▲7%

National Average
$30,000

▼8%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
▲17%

Microsoft Office
▲16%

Customer Relationship Management (CRM)
▲12%

Windows Operating System General Use
▲10%

Microsoft Word
▲9%

Computer Service
▲3%

National Average
$30,000

Customer Relations
▼1%


Data Entry
▼4%

▼4%

Call center operations
▼6%

Phone Support
▼8%

Call Center
▼9%


Sales
▼36%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
2%
1-4 years
40%
5-9 years
15%
10-19 years
34%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 81%
vision benefits
Vision: 78%
dental benefits
None: 8%
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