The average pay for a Customer Service Representative (CSR) in Chicago, Illinois is $14.01 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career.

$28,666 - $52,559
(Median)
$29K
$38K
$53K
MEDIAN: $38,332
10%
50%
90%

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$10.01 - $19.50
(Median)
$10
$14
$19
MEDIAN: $14.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$28,666 - $52,559  
   
Bonus
$100.00 - $5,000  
Profit Sharing
$3,250  
Commission
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,013 - $49,185  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 89
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.01 - $19.50  
   
Hourly Tips
$0.92  
Overtime
$12.82 - $30.69  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$100.00 - $5,000  
   
Commission
$3,000  
Profit Sharing
$3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,013 - $49,185  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 145
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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Experience Affects Customer Service Representative (CSR) Salaries



National Average
$32,000



Skills That Affect Customer Service Representative (CSR) Salaries

Windows Operating System General Use
up arrow 10%





Microsoft Excel
up arrow 4%

Microsoft Word
up arrow 4%

National Average
$32,000

Customer Relations
up arrow 1%

Call center operations
up arrow 2%

Phone Support
up arrow 2%

Typing
up arrow 2%

Data Processing
up arrow 4%



up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 32 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
6%
1-4 years
39%
5-9 years
15%
10-19 years
29%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 64%
medical benefits
Vision: 58%
dental benefits
None: 22%
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