Customer Service Representative (CSR) in Chicago, Illinois Salary

A Customer Service Representative (CSR) in Chicago, Illinois earns an average wage of $14.31 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this field.

$26,908 - $53,083
(Median)
$27K
$36K
$53K
MEDIAN: $35,783
10%
50%
90%

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$9.98 - $19.40
(Median)
$10
$14
$19
MEDIAN: $14.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$26,908 - $53,083  
   
Bonus
$0.00 - $4,953  
Profit Sharing
$1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,544 - $46,311  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 138
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.98 - $19.40  
   
Hourly Tips
$0.92  
Overtime
$12.94 - $30.12  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,953  
   
Profit Sharing
$1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,544 - $46,311  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 233
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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Experience Affects Customer Service Representative (CSR) Salaries




National Average
$32,000


Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 15%

Office Administration
up arrow 10%



Sales
up arrow 7%


Customer Service
up arrow 4%

Data Entry
up arrow 4%

Typing
up arrow 4%

Phone Support
up arrow 3%

Computer Service
up arrow 3%

Microsoft Word
up arrow 1%

National Average
$32,000

Customer Relations
up arrow 3%


Data Processing
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 52 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
5%
1-4 years
34%
5-9 years
21%
10-19 years
28%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 65%
medical benefits
Vision: 56%
dental benefits
None: 23%
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