A Customer Service Representative (CSR) in Newark, New Jersey earns an average wage of $15.07 per hour. For the first five to ten years in this position, wages increase modestly, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this career. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$21,017 - $56,498
(Median)
$21K
$39K
$56K
MEDIAN: $39,430
10%
50%
90%

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$10.98 - $21.64
(Median)
$11
$15
$22
MEDIAN: $15.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$21,017 - $56,498  
   
Bonus
$0.00 - $14,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,504 - $53,769  
Country: United States | Currency: USD | Updated: 20 Sep 2015 | Individuals Reporting: 19
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$10.98 - $21.64  
   
Overtime
$17.49 - $33.07  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $14,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,504 - $53,769  
Country: United States | Currency: USD | Updated: 20 Sep 2015 | Individuals Reporting: 34
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About Newark, New Jersey

Essex County, New Jersey
268,794
Male:
138,040 (49.0%)
Female:
143,873 (51.0%)
Newark (/ˈnuː.ərk/ or also locally /nʊərk/) is the largest city (by population) in the U.S. state of New Jersey, and the county seat of Essex County. One of the nation's major air, shipping, and rail hubs, the city had a population of 277,140 in 2010, making it the nation's 67th most-populous municipality, after being ranked 63rd in the nation in 2000. For 2015, the Census Bureau's Population Estimates Program calculated a population of 281,944, an increase of 1.7% from the 2010 enumeration, ranking the city the 70th largest in the nation. Newark is the second largest city in the New York metropolitan area, located approximately 8 miles (13 km) west of lower Manhattan. Settled in 1666 by Puritans from New Haven Colony, Newark is one of the oldest European cities in the United States. Its location at the mouth of the Passaic River (where it flows into Newark Bay), has made the city's...
Newark:
$30,966
New Jersey:
$72,222
$978
Newark:
$235,700
New Jersey:
$322,600
9.3%

Customer Service Representative (CSR) Job Listings

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Experience Affects Customer Service Representative (CSR) Salaries

Experienced
up arrow 4%

Mid-Career
0%

National Average
$37,000

Entry-Level
up arrow 13%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 16%

Call Center
up arrow 9%

Problem Solving
up arrow 4%

Customer Relations
up arrow 3%

Data Entry
0%

National Average
$37,000

Customer Service
up arrow 8%

Microsoft Office
up arrow 10%

Microsoft Excel
up arrow 10%

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 9 votes.

Gender

Female
80 %
Male
20 %

Years of Experience

1-4 years
26%
5-9 years
43%
10-19 years
19%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 76%
medical benefits
Vision: 54%
dental benefits
None: 14%
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