Entry-Level Customer Service Representative (CSR) Salary

An Entry-Level Customer Service Representative (CSR) earns an average wage of $12.39 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$24,294 - $47,298
$24K
$35K
$47K
MEDIAN: $34,807
10%
50%
90%

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$9.13 - $17.02
$9
$13
$17
MEDIAN: $12.56
10%
50%
90%

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$0$47K
Salary $24,294 - $47,298
Bonus $205.79 - $4,939
Profit Sharing $102.13 - $3,987
Commission $205.21 - $9,988
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,803 - $40,255
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 2,491
Hourly Data $0$27
Hourly Rate $9.13 - $17.02
Hourly Tips $0.12 - $3.03
Overtime $13.59 - $27.21
Annual Data $0$40K
Bonus $205.79 - $4,939
Commission $205.21 - $9,988
Profit Sharing $102.13 - $3,987
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,803 - $40,255
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 9,553

Find Out Exactly What You Should Be Paid

United States (change)

Customer Service Representative (CSR) Job Listings

Popular Employer Salaries for Customer Service Representative (CSR)

Pay Difference by Location

National Average: $28,359

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Representative (CSR) in Lincolnshire:
"Non-communicative Management."
Customers keep us in business. Treat them well, and most will treat you well. Make sure they're taken care of as you would want them to take care of you or a loved one if roles were reversed. Lastly, if most employees seem unhappy, there's typically a reason for it and it's probably related to management.

Customer Service Representative (CSR) in Columbus:
"1st impression not what it is really like."
Be prepared to work holidays, especially between November and January, have your time off of the phone to count against your adherence as you get 34 min per 8 hr shift to use the bathroom and make notes on your phone call (regardless of length of notation), take abuse from customers with regards to late deliveries, stolen packages, promotions/rewards/rules set forth by the credit card company and the seemingly ever changing rules. Not a lot of advancement opportunity, when you follow regs and you are asked for a supvr most of the time you are made to look foolish ad if you do not know what you are doing or talking about, be able to handle, at times, massive amounts of stress.

Customer Service Representative (CSR) in Brisbane:
"To math or not to math."
Must have a patience and a sense of humor otherwise this position can mentally break you down.

Customer Service Representative (CSR) in Fredericksburg:
"Though promise of promotion and growth was made there was no."
Prepare yourself for another field just in case.

Customer Service Representative (CSR) in Battle Creek:
Apathy towards your customer's. Listen to what they have to say. They want to be heard and validated.

Customer Service Representative (CSR) in Buena Park:
"More about pistons."
To take notes on everything.

Customer Service Representative (CSR) in Fort Worth:
"Have patience and try your best to help keep the customer ha."
Have patience and try your best to keep the customer happy.

Key Stats for Customer Service Representative (CSR)

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1960 votes.
Less than 1 year
9%
1-4 years
76%
5-9 years
15%
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Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Service Representative (CSR) Salaries



▲5%





▲1%

National Average
$28,000

Phone Support
▼1%

Microsoft Word
▼1%

Call center operations
▼2%



▼4%

▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1960 votes.

Gender

Female
69 %
Male
31 %

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 54%
vision benefits
Vision: 46%
no benefits
None: 33%
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