What do you wish you knew about your job when you first started out?
Customer Service Representative (CSR) in Indianapolis:
Pay attention to ever facet of your company's business. Learn as many skills as possible. Take advantage of as much training and certification as possible. If you have any sales skill, move in that direction; that's where the money is.
Customer Service Representative (CSR) in Pittsburgh:
"Learn and Grow."
Take every opportunity to learn and grow with the challenges you face everyday. Do not be afraid to fail.
Customer Service Representative (CSR) in Carmel:
"To Be The Best Customer Service Representative."
Always stay positive.
Follow up frequently - even when you don't have an answer.
Do not tell the customer you cannot help - find the answer.
Go outside the box or go the extra mile.
LISTEN TO THE CUSTOMER.
Check your work - mistakes not acceptable.
Always know who you are speaking to, to follow up or later verification.
Keep all communication trails.
KNOW YOUR PRODUCTS.
YOU'RE THE FIRST CUSTOMER CONTACT-MAKE A GOOD IMPRESSION.
Customer Service Representative (CSR) in Decatur:
"I Wish I Knew More About Electrical Systems."
Learn as much as you can about the product you are working with.
Customer Service Representative (CSR) in Sherman:
"Positive Attitude And Know Your Computer."
Take great notes on working the computer system. The faster you can work it independently the more valuable you will be. Keep a positive attitude. Not only with your customers but also with your peers and supervisors. This gives them confidence in you. Be empathatic.