Entry-Level Customer Service Representative (CSR) Salary

An Entry-Level Customer Service Representative (CSR) earns an average wage of $12.03 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$23,885 - $43,486
(Median)
$24K
$32K
$43K
MEDIAN: $32,245
10%
50%
90%

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$8.77 - $16.11
(Median)
$8
$12
$16
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$23,885 - $43,486  
   
Bonus
$0.00 - $2,450  
Profit Sharing
$198.39 - $4,804  
Commission
$308.51 - $8,880  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,026 - $38,649  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 3,367
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.77 - $16.11  
   
Hourly Tips
$0.05 - $3.91  
Overtime
$12.04 - $24.97  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,450  
   
Commission
$308.51 - $8,880  
Profit Sharing
$198.39 - $4,804  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,026 - $38,649  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 10,164

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Pay Difference by Location

Customer Service Representative (CSR) Advice

What do you wish you knew about your job when you first started out?

Customer Service Representative (CSR) in Forney:
Actually, pick another career. I work in a male dominated company, women aren't compensated as well as men. Career advancement is nonexistent.

Customer Service Representative (CSR) in Harrisonburg:
"More Tactful."
You'll never be successful if you treat all customers the same. As a CSR you need to adjust yourself to the situation to become more personable to the customer. Personable relationships are long lasting relationships, no matter what you're doing.

Customer Service Representative (CSR) in Indianapolis:
"Learn everything."
Pay attention to ever facet of your company's business. Learn as many skills as possible. Take advantage of as much training and certification as possible. If you have any sales skill, move in that direction; that's where the money is.

Customer Service Representative (CSR) in Pittsburgh:
"Learn and Grow."
Take every opportunity to learn and grow with the challenges you face everyday. Do not be afraid to fail.

Customer Service Representative (CSR) in Carmel:
"To Be The Best Customer Service Representative."
Always stay positive. Follow up frequently - even when you don't have an answer. Do not tell the customer you cannot help - find the answer. Go outside the box or go the extra mile. LISTEN TO THE CUSTOMER. Check your work - mistakes not acceptable. Always know who you are speaking to, to follow up or later verification. Keep all communication trails. KNOW YOUR PRODUCTS. YOU'RE THE FIRST CUSTOMER CONTACT-MAKE A GOOD IMPRESSION.

United States (change)

Skills That Affect Entry-Level Customer Service Representative (CSR) Salaries




Insurance
up arrow 6%


Problem Solving
up arrow 4%

Customer Relations
up arrow 3%

Data Entry
up arrow 2%

Microsoft Word
up arrow 2%

Phone Support
up arrow 1%

Call Center
0%

National Average
$27,000

Customer Service
up arrow 1%

Computer Service
up arrow 1%

Typing
up arrow 3%

up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2567 votes.

Gender

Female
70 %
Male
30 %

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 56%
vision benefits Vision: 44% employee benefits None: 30%