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Entry-Level Customer Service Representative (CSR) Salary (United States)

An Entry-Level Customer Service Representative (CSR) earns an average wage of $11.97 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.
Entry-Level Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$23,805 - $42,848
(Median)
24K
28K
32K
37K
43K
MEDIAN: $31,919
10%
25%
50%
75%
90%
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Entry-Level Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.73 - $16.00
(Median)
8
12
14
16
MEDIAN: $11.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$23,805 - $42,848  
   
Bonus
$0.00 - $2,464  
Profit Sharing
$194.26 - $4,888  
Commission
$397.32 - $9,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,943 - $38,479  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 3,518
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.73 - $16.00  
   
Hourly Tips
$0.08 - $3.88  
Overtime
$11.94 - $24.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,464  
   
Commission
$397.32 - $9,500  
Profit Sharing
$194.26 - $4,888  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,943 - $38,479  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 10,306
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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Entry-Level Customer Service Representative (CSR)

Pay Difference By Location

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Pittsburgh
up arrow 7%
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Tampa
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National Average
$27,000
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Larger circles over a city indicate a job is popular in that location.

Customer Service Representative (CSR) Advice

What do you wish you knew about your job when you first started out?
Customer Service Representative (CSR) in Harrisonburg:
"More Tactful."
You'll never be successful if you treat all customers the same. As a CSR you need to adjust yourself to the situation to become more personable to the customer. Personable relationships are long lasting relationships, no matter what you're doing.
Customer Service Representative (CSR) in Indianapolis:
"Learn everything."
Pay attention to ever facet of your company's business. Learn as many skills as possible. Take advantage of as much training and certification as possible. If you have any sales skill, move in that direction; that's where the money is.
Customer Service Representative (CSR) in Pittsburgh:
"Learn and Grow."
Take every opportunity to learn and grow with the challenges you face everyday. Do not be afraid to fail.
Customer Service Representative (CSR) in Carmel:
"To Be The Best Customer Service Representative."
Always stay positive. Follow up frequently - even when you don't have an answer. Do not tell the customer you cannot help - find the answer. Go outside the box or go the extra mile. LISTEN TO THE CUSTOMER. Check your work - mistakes not acceptable. Always know who you are speaking to, to follow up or later verification. Keep all communication trails. KNOW YOUR PRODUCTS. YOU'RE THE FIRST CUSTOMER CONTACT-MAKE A GOOD IMPRESSION.
Customer Service Representative (CSR) in Decatur:
"I Wish I Knew More About Electrical Systems."
Learn as much as you can about the product you are working with.
Find Out Exactly What You Should Be Paid
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Skills That Affect Entry-Level Customer Service Representative (CSR) Salaries

Insurance
up arrow 7%
Data Processing
up arrow 6%
Customer Relations
up arrow 4%
Data Entry
up arrow 2%
Phone Support
up arrow 1%
Microsoft Word
up arrow 1%
Customer Service
0%
Call Center
0%
Computer Service
0%
National Average
$27,000
Typing
up arrow 3%
up arrow 5%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 2630 votes.

Gender

Female
70%
female alumni
 
Male
30%
male alumni

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 56%
vision benefits Vision: 44% employee benefits None: 30%