What do you wish you knew about your job when you first started out?
Customer Service Representative (CSR) in Pittsburgh:
"Learn and Grow."
Take every opportunity to learn and grow with the challenges you face everyday. Do not be afraid to fail.
Customer Service Representative (CSR) in Carmel:
"To Be The Best Customer Service Representative."
Always stay positive.
Follow up frequently - even when you don't have an answer.
Do not tell the customer you cannot help - find the answer.
Go outside the box or go the extra mile.
LISTEN TO THE CUSTOMER.
Check your work - mistakes not acceptable.
Always know who you are speaking to, to follow up or later verification.
Keep all communication trails.
KNOW YOUR PRODUCTS.
YOU'RE THE FIRST CUSTOMER CONTACT-MAKE A GOOD IMPRESSION.
Customer Service Representative (CSR) in Decatur:
"I Wish I Knew More About Electrical Systems."
Learn as much as you can about the product you are working with.
Customer Service Representative (CSR) in Sherman:
"Positive Attitude And Know Your Computer."
Take great notes on working the computer system. The faster you can work it independently the more valuable you will be. Keep a positive attitude. Not only with your customers but also with your peers and supervisors. This gives them confidence in you. Be empathatic.
Customer Service Representative (CSR) in Torrance:
"Have To Be Strong Enough To Handle Our Job."
It's recommended you have a customer service representative background, have for any heavy trafficked environment.