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Entry-Level Customer Service Representative (CSR) Salary (United States)

An Entry-Level Customer Service Representative (CSR) earns an average wage of $11.92 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.
Entry-Level Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$23,675 - $42,452
(Median)
24K
28K
32K
37K
42K
MEDIAN: $31,726
10%
25%
50%
75%
90%
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Entry-Level Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.69 - $15.99
(Median)
8
12
14
16
MEDIAN: $11.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$23,675 - $42,452  
   
Bonus
$0.00 - $2,461  
Profit Sharing
$197.97 - $4,848  
Commission
$399.11 - $8,772  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,875 - $38,372  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 3,679
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.69 - $15.99  
   
Hourly Tips
$0.12 - $3.40  
Overtime
$11.94 - $24.56  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,461  
   
Commission
$399.11 - $8,772  
Profit Sharing
$197.97 - $4,848  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,875 - $38,372  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 10,643
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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Entry-Level Customer Service Representative (CSR)

Pay Difference By Location

up arrow 18%
up arrow 12%
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up arrow 10%
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Atlanta
up arrow 6%
Pittsburgh
up arrow 5%
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National Average
$27,000
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Larger circles over a city indicate a job is popular in that location.

Customer Service Representative (CSR) Advice

What do you wish you knew about your job when you first started out?
Customer Service Representative (CSR) in Pittsburgh:
"Learn and Grow."
Take every opportunity to learn and grow with the challenges you face everyday. Do not be afraid to fail.
Customer Service Representative (CSR) in Carmel:
"To Be The Best Customer Service Representative."
Always stay positive. Follow up frequently - even when you don't have an answer. Do not tell the customer you cannot help - find the answer. Go outside the box or go the extra mile. LISTEN TO THE CUSTOMER. Check your work - mistakes not acceptable. Always know who you are speaking to, to follow up or later verification. Keep all communication trails. KNOW YOUR PRODUCTS. YOU'RE THE FIRST CUSTOMER CONTACT-MAKE A GOOD IMPRESSION.
Customer Service Representative (CSR) in Decatur:
"I Wish I Knew More About Electrical Systems."
Learn as much as you can about the product you are working with.
Customer Service Representative (CSR) in Sherman:
"Positive Attitude And Know Your Computer."
Take great notes on working the computer system. The faster you can work it independently the more valuable you will be. Keep a positive attitude. Not only with your customers but also with your peers and supervisors. This gives them confidence in you. Be empathatic.
Customer Service Representative (CSR) in Torrance:
"Have To Be Strong Enough To Handle Our Job."
It's recommended you have a customer service representative background, have for any heavy trafficked environment.
Find Out Exactly What You Should Be Paid
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Skills That Affect Entry-Level Customer Service Representative (CSR) Salaries

Insurance
up arrow 7%
Data Processing
up arrow 6%
Customer Relations
up arrow 4%
Data Entry
up arrow 2%
Phone Support
up arrow 1%
Microsoft Word
up arrow 1%
Customer Service
0%
Call Center
0%
Computer Service
0%
National Average
$27,000
Typing
up arrow 3%
up arrow 5%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 2760 votes.

Gender

Female
69%
female alumni
 
Male
31%
male alumni

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 56%
vision benefits Vision: 43% employee benefits None: 30%