An Entry-Level Customer Service Representative (CSR) earns an average wage of $12.33 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$24,423 - $45,619
(Median)
$24K
$34K
$46K
MEDIAN: $34,271
10%
50%
90%

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$8.97 - $16.59
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$24,423 - $45,619  
   
Bonus
$245.21 - $4,887  
Profit Sharing
$128.95 - $3,606  
Commission
$198.15 - $9,803  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,325 - $39,666  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 2,416
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$8.97 - $16.59  
   
Hourly Tips
$0.08 - $5.44  
Overtime
$13.17 - $27.02  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$245.21 - $4,887  
   
Commission
$198.15 - $9,803  
Profit Sharing
$128.95 - $3,606  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,325 - $39,666  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 8,951
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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Pay Difference by Location

National Average: $27,866

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Advice

What do you wish you knew about your job when you first started out?

Customer Service Representative (CSR) in Brisbane:
"To math or not to math."
Must have a patience and a sense of humor otherwise this position can mentally break you down.

Customer Service Representative (CSR) in Fredericksburg:
"Though promise of promotion and growth was made there was no."
Prepare yourself for another field just in case.

Customer Service Representative (CSR) in Battle Creek:
Apathy towards your customer's. Listen to what they have to say. They want to be heard and validated.

Customer Service Representative (CSR) in Fort Worth:
"Have patience and try your best to help keep the customer ha."
Have patience and try your best to keep the customer happy.

Customer Service Representative (CSR) in Cincinnati:
"Be dependable and professional."
Be someone people can count on and always conduct yourself in a professional manner.

United States (change)

Find Out Exactly What You Should Be Paid

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Employers: Start Here »

Skills That Affect Customer Service Representative (CSR) Salaries




Microsoft Office
up arrow 4%

Data Processing
up arrow 4%

Problem Solving
up arrow 2%

Customer Relations
up arrow 2%

Data Entry
up arrow 2%

Microsoft Word
up arrow 1%

National Average
$28,000

Customer Service
up arrow 1%

Call center operations
up arrow 1%

Phone Support
up arrow 1%

Computer Service
up arrow 1%

Typing
up arrow 3%

up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1558 votes.

Gender

Female
69 %
Male
31 %

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 54%
medical benefits
Vision: 46%
dental benefits
None: 32%
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