What do you wish you knew about your job when you first started out?
Customer Service Representative (CSR) in Forney:
Actually, pick another career. I work in a male dominated company, women aren't compensated as well as men. Career advancement is nonexistent.
Customer Service Representative (CSR) in Harrisonburg:
You'll never be successful if you treat all customers the same. As a CSR you need to adjust yourself to the situation to become more personable to the customer. Personable relationships are long lasting relationships, no matter what you're doing.
Customer Service Representative (CSR) in Indianapolis:
Pay attention to ever facet of your company's business. Learn as many skills as possible. Take advantage of as much training and certification as possible. If you have any sales skill, move in that direction; that's where the money is.
Customer Service Representative (CSR) in Pittsburgh:
"Learn and Grow."
Take every opportunity to learn and grow with the challenges you face everyday. Do not be afraid to fail.
Customer Service Representative (CSR) in Carmel:
"To Be The Best Customer Service Representative."
Always stay positive.
Follow up frequently - even when you don't have an answer.
Do not tell the customer you cannot help - find the answer.
Go outside the box or go the extra mile.
LISTEN TO THE CUSTOMER.
Check your work - mistakes not acceptable.
Always know who you are speaking to, to follow up or later verification.
Keep all communication trails.
KNOW YOUR PRODUCTS.
YOU'RE THE FIRST CUSTOMER CONTACT-MAKE A GOOD IMPRESSION.