The average pay for a Customer Service Representative (CSR) in Buffalo, New York is $13.07 per hour. Experience does not have a big impact on this job’s wage. A skill in Insurance is associated with high pay for this job.

$23,195 - $49,014
(Median)
$23K
$32K
$49K
MEDIAN: $31,728
10%
50%
90%

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$10.04 - $18.78
(Median)
$10
$13
$19
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$23,195 - $49,014  
   
Bonus
$152.60  
Profit Sharing
$1,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,412 - $41,822  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 20
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.04 - $18.78  
   
Hourly Tips
$5.00  
Overtime
$22.10  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$152.60  
   
Profit Sharing
$1,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,412 - $41,822  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 48

Find Out Exactly What You Should Be Paid

United States (change)

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About Buffalo, New York

Erie County, New York
258,066
Male:
124,537 (48.3%)
Female:
133,529 (51.7%)
Buffalo (/ˈbʌfəloʊ/) is a city in western New York state and the county seat of Erie County, on the eastern shores of Lake Erie at the head of the Niagara River. As of 2014, Buffalo is New York state's 2nd-most populous city after New York City, with 258,703 residents. The metropolitan area has a population of 1.13 million. Buffalo grew significantly in the 19th and 20th centuries as a result of the Erie Canal, railroads and Lake Erie, providing an abundance of fresh water and an ample trade route to the midwestern United States, while grooming its economy for the grain, steel and automobile industries during the 20th century. After an economic downturn in the latter half of the 20th century, Buffalo's economy has transitioned to sectors that include financial services, technology, biomedical engineering and education. Residents of Buffalo are called "Buffalonians". The city's nicknames include "The Queen City", "The Nickel City",...
Buffalo:
$32,509
New York:
$60,850
$711
Buffalo:
$75,800
New York:
$293,500
4.3%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
0%

National Average
$29,000


Late-Career
up arrow 1%


Skills That Affect Customer Service Representative (CSR) Salaries

Insurance
up arrow 21%


Computer Service
up arrow 4%

Microsoft Excel
up arrow 4%

National Average
$29,000

Customer Service
up arrow 1%

Customer Relationship Management (CRM)
up arrow 2%

Call center operations
up arrow 3%

Call Center
up arrow 3%

Problem Solving
up arrow 5%

Data Entry
up arrow 5%

Phone Support
up arrow 5%

Typing
up arrow 7%

Microsoft Word
up arrow 7%

Windows Operating System General Use
up arrow 7%

Microsoft Office
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
21%
10-19 years
22%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 55%
medical benefits
Vision: 45%
dental benefits
None: 21%
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