Customer Service Representative (CSR) in Buffalo, New York Salary

The average wage for a Customer Service Representative (CSR) in Buffalo, New York is $13.36 per hour. The highest paying skills associated with this job are Customer Relations and Insurance.

$27,972 - $49,326
$28K
$36K
$49K
MEDIAN: $35,972
10%
50%
90%

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$10.00 - $18.97
$10
$13
$19
MEDIAN: $13.36
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$27,972 - $49,326  
   
Bonus
$152.60  
Profit Sharing
$1,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,585 - $42,201  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 20
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.00 - $18.97  
   
Hourly Tips
$5.00  
Overtime
$23.83  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$152.60  
   
Profit Sharing
$1,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,585 - $42,201  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 45

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About Buffalo, New York

Erie County, New York
258,066
Male:
124,537 (48.3%)
Female:
133,529 (51.7%)
Buffalo (/ˈbʌfəloʊ/) is a city in western New York state and the county seat of Erie County, on the eastern shores of Lake Erie at the head of the Niagara River. As of 2014, Buffalo is New York state's 2nd-most populous city after New York City, with 258,703 residents. The metropolitan area has a population of 1.13 million. Buffalo grew significantly in the 19th and 20th centuries as a result of the Erie Canal, railroads and Lake Erie, providing an abundance of fresh water and an ample trade route to the midwestern United States, while grooming its economy for the grain, steel and automobile industries during the 20th century. After an economic downturn in the latter half of the 20th century, Buffalo's economy has transitioned to sectors that include financial services, technology, biomedical engineering and education. Residents of Buffalo are called "Buffalonians". The city's nicknames include "The Queen City", "The Nickel City",...
Buffalo:
$32,509
New York:
$60,850
$711
Buffalo:
$75,800
New York:
$293,500
4.3%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Customer Service Representative (CSR)

Gender

Female
52 %
Male
48 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
6%
1-4 years
37%
5-9 years
20%
10-19 years
22%
20 years or more
15%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲26%

National Average
$30,000

▼1%

▼3%

Late-Career
▼5%

Skills That Affect Customer Service Representative (CSR) Salaries


Insurance
▲16%

Computer Service
▲1%

Customer Relationship Management (CRM)
▲1%

Microsoft Excel
▼0%

National Average
$30,000

Phone Support
▼2%


Typing
▼5%

Data Entry
▼6%

Microsoft Word
▼6%


▼7%


Microsoft Office
▼11%

Windows Operating System General Use
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
52 %
Male
48 %

Years of Experience

Less than 1 year
6%
1-4 years
37%
5-9 years
20%
10-19 years
22%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 57%
vision benefits
Vision: 47%
dental benefits
None: 19%
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