A Customer Service Representative (CSR) in Akron, Ohio earns an average wage of $13.39 per hour. For the first five to ten years in this position, wages increase modestly, but any additional experience does not have a big effect on pay. A skill in Microsoft Office is associated with high pay for this job.

$24,000 - $43,000
$26K
MEDIAN: $26,451
50%

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$8.99 - $16.78
$9
$13
$17
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$26,451  
   
Bonus
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,164 - $41,029  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 7
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.99 - $16.78  
   
Overtime
$20.20  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$1,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,164 - $41,029  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 34

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About Akron, Ohio

Summit County, Ohio
197,553
Male:
96,886 (49.0%)
Female:
100,667 (51.0%)
Akron /ˈækrən/ is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County, the fourth most populous county in the state. The city is located in northeastern Ohio on the western edge of the Glaciated Allegheny Plateau, approximately 39 miles (63 km) south of Lake Erie and was co-founded along the Little Cuyahoga River in 1825 by Simon Perkins and Paul Williams. The name derived from the Greek word "ἄκρον" signifying a summit or high point. Due to Eliakim Crosby founding "North Akron" (Cascade) in 1833, "South" was added to the city's name until the two merged into an incorporated village in 1836. Neighboring settlements Kenmore and Ellet were annexed in 1929. As of the 2015 Census Estimate, the city proper had a total population of 197,542, making Akron the 119th largest city in the United States, and the fifth largest city in Ohio....
Akron:
$34,639
Ohio:
$51,075
$674
Akron:
$80,600
Ohio:
$136,400
5.5%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Customer Service Representative (CSR)

Gender

Female
84 %
Male
16 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 8 votes.
1-4 years
49%
5-9 years
12%
10-19 years
20%
20 years or more
20%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
up arrow 11%

Late-Career
up arrow 10%

Mid-Career
up arrow 7%

National Average
$29,000


Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Office
up arrow 12%

Problem Solving
0%

National Average
$29,000

Data Entry
up arrow 1%

Phone Support
up arrow 2%

Typing
up arrow 2%

Customer Relationship Management (CRM)
up arrow 7%

Customer Service
up arrow 8%

Microsoft Excel
up arrow 9%

Customer Relations
up arrow 10%

Call Center
up arrow 15%

Call center operations
up arrow 16%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 8 votes.

Gender

Female
84 %
Male
16 %

Years of Experience

1-4 years
49%
5-9 years
12%
10-19 years
20%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 56%
vision benefits
Vision: 44%
dental benefits
None: 22%
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