Customer Service Representative (CSR) in Akron, Ohio Salary

The average pay for a Customer Service Representative (CSR) in Akron, Ohio is $13.35 per hour. For the first five to ten years in this position, pay increases modestly, but any additional experience does not have a big effect on pay.

$25,781 - $42,253
$30K
MEDIAN: $30,000
50%

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$9.07 - $17.36
$9
$13
$17
MEDIAN: $13.40
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$30,000  
   
Bonus
$800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,167 - $40,613  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 8
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.07 - $17.36  
   
Overtime
$19.57  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$800  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,167 - $40,613  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 37

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About Akron, Ohio

Summit County, Ohio
197,553
Male:
96,886 (49.0%)
Female:
100,667 (51.0%)
Akron /ˈækrən/ is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County, the fourth most populous county in the state. The city is located in northeastern Ohio on the western edge of the Glaciated Allegheny Plateau, approximately 39 miles (63 km) south of Lake Erie and was co-founded along the Little Cuyahoga River in 1825 by Simon Perkins and Paul Williams. The name derived from the Greek word "ἄκρον" signifying a summit or high point. Due to Eliakim Crosby founding "North Akron" (Cascade) in 1833, "South" was added to the city's name until the two merged into an incorporated village in 1836. Neighboring settlements Kenmore and Ellet were annexed in 1929. As of the 2015 Census Estimate, the city proper had a total population of 197,542, making Akron the 119th largest city in the United States, and the fifth largest city in Ohio....
Akron:
$34,639
Ohio:
$51,075
$674
Akron:
$80,600
Ohio:
$136,400
5.5%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 21 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 10 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $32,000 based on 14 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 9 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
82 %
Male
18 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
4%
1-4 years
38%
5-9 years
24%
10-19 years
13%
20 years or more
20%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲9%

Late-Career
▲7%

Mid-Career
▲6%

National Average
$29,000

▼9%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Office
▲7%

Problem Solving
▲5%

National Average
$29,000

Phone Support
▼1%

Customer Relationship Management (CRM)
▼1%

Typing
▼3%

Data Entry
▼3%

Customer Service
▼7%

Customer Relations
▼8%

Call center operations
▼10%

Microsoft Excel
▼10%

Call Center
▼15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
82 %
Male
18 %

Years of Experience

Less than 1 year
4%
1-4 years
38%
5-9 years
24%
10-19 years
13%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 53%
vision benefits
Vision: 41%
no benefits
None: 28%
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