A Customer Service Representative (CSR) in Allentown, Pennsylvania earns an average wage of $11.96 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field.

$35,375 - $50,868
$38K
MEDIAN: $37,798
50%

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$8.63 - $19.38
$8
$12
$19
MEDIAN: $11.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$37,799  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,369 - $49,665  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 6
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$8.63 - $19.38  
   
Hourly Tips
$0.50  
Overtime
$28.00  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,369 - $49,665  
   
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 14

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About Allentown, Pennsylvania

Lehigh County, Pennsylvania
120,207
Male:
60,626 (50.4%)
Female:
59,581 (49.6%)
Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 224th largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010. It constitutes a portion of the New York City Metropolitan Area and is the county seat of Lehigh County. In 2012, the city celebrated the 250th anniversary of its founding in 1762. Located on the Lehigh River, Allentown is the largest of three adjacent cities, in Northampton and Lehigh counties, that make up a region of eastern Pennsylvania known as the Lehigh Valley. Allentown is 50 miles (80 km) north-northwest of Philadelphia, the fifth...
Allentown:
$37,146
Pennsylvania:
$55,702
$923
Allentown:
$130,600
Pennsylvania:
$170,600
6.5%

Customer Service Representative (CSR) Job Listings

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Key Stats for Customer Service Representative (CSR)

1-4 years
40%
5-9 years
15%
10-19 years
30%
20 years or more
15%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
up arrow 23%

Mid-Career
up arrow 16%

National Average
$27,000

Entry-Level
up arrow 8%

Skills That Affect Customer Service Representative (CSR) Salaries

Problem Solving
up arrow 9%

National Average
$27,000

Customer Service
up arrow 6%

Call Center
up arrow 8%

Years of Experience

1-4 years
40%
5-9 years
15%
10-19 years
30%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 56%
dental benefits
Dental: 33%
vision benefits
Vision: 44%
dental benefits
None: 44%
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