Customer Service Representatives in Syracuse can expect to earn an average of $13.40 per hour. For the most part, people in this position report moderate levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Women make up a slight majority of Customer Service Representatives in Syracuse, N.Y. (50 percent) survey respondents. Men working as Syracuse Customer Service Representatives who took the survey just slightly outnumber women at 50 percent. This report is based on answers to PayScale's salary questionnaire.

$31,027 - $52,933
(Median)
$31K
$35K
$53K
MEDIAN: $34,946
10%
50%
90%

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$10.18 - $15.48
(Median)
$10
$13
$15
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$31,027 - $52,933  
   
Bonus
$1,500  
Commission
$3,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,105 - $39,689  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 16
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$700$1.4K$2.1K
Hourly Rate
$10.18 - $15.48  
   
Overtime
$20.08  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$1.4M$2.8M$4.2M
Bonus
$1,500  
   
Commission
$3,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,105 - $39,689  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 30
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About Syracuse, New York

Onondaga County, New York
129,532
Male:
69,462 (48.2%)
Female:
74,690 (51.8%)
Syracuse (local /ˈsɛrəkjuːs/) is a city in, and the county seat of, Onondaga County, New York, in the United States. It is the largest U.S. city with the name "Syracuse", and is the fourth most populous metropolitan city in the state of New York. At the 2010 census, the city population was 145,170, and its metropolitan area had a population of 732,117. It is the economic and educational hub of Central New York, a region with over a million inhabitants. Syracuse is also well-provided with convention sites, with a downtown convention complex. Syracuse was named after the original Greek city Syracuse (Siracusa in Italian), a city on the eastern coast of the Italian island of Sicily. The city has functioned as a major crossroads over the last two centuries, first between the Erie Canal and its branch canals, then of the railway network. Today, Syracuse is located at the intersection of...
Syracuse:
$36,457
New York:
$60,850
$778
Syracuse:
$93,100
New York:
$293,500
5.4%

Customer Service Representative (CSR) Job Listings

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Experience Affects Customer Service Representative (CSR) Salaries


Mid-Career
0%

National Average
$31,000

Experienced
up arrow 2%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
up arrow 10%

Customer Relations
up arrow 4%

Computer Service
up arrow 4%

Customer Service
up arrow 3%

Problem Solving
up arrow 1%

Data Entry
up arrow 1%

Sales
0%

National Average
$31,000

Data Processing
up arrow 1%

Phone Support
up arrow 1%

Call center operations
up arrow 2%

Microsoft Office
up arrow 2%

Typing
up arrow 6%

Microsoft Word
up arrow 10%

Call Center
up arrow 13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
7%
1-4 years
52%
5-9 years
24%
10-19 years
11%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 74%
medical benefits
Vision: 62%
dental benefits
None: 15%
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