Customer Service Representative (CSR) in Syracuse, New York Salary

Customer Service Representatives in Syracuse pull down an average of $13.42 per hour. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 54 percent. Most report receiving medical coverage from their employers and a majority collect dental insurance. Though the majority of Syracuse Customer Service Representatives do not report high levels of job satisfaction, most are moderately content with their role. Participants in PayScale's salary questionnaire provided the particulars of this report.

$31,027 - $52,933
$31K
$35K
$53K
MEDIAN: $34,947
10%
50%
90%

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$10.18 - $16.26
$10
$13
$16
MEDIAN: $13.42
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$31,027 - $52,933  
   
Bonus
$120.80 - $3,953  
Commission
$3,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,105 - $39,689  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 16
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$700$1K$2K
Hourly Rate
$10.18 - $16.26  
   
Overtime
$20.08  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$1M$2M$4M
Bonus
$120.80 - $3,953  
   
Commission
$3,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,105 - $39,689  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 30

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About Syracuse, New York

Onondaga County, New York
144,152
Male:
69,462 (48.2%)
Female:
74,690 (51.8%)
Syracuse (local /ˈsɛrəkjuːs/) is a city in, and the county seat of, Onondaga County, New York, in the United States. It is the largest U.S. city with the name "Syracuse", and is the fourth most populous metropolitan city in the state of New York. At the 2010 census, the city population was 145,170, and its metropolitan area had a population of 732,117. It is the economic and educational hub of Central New York, a region with over a million inhabitants. Syracuse is also well-provided with convention sites, with a downtown convention complex. Syracuse was named after the original Greek city Syracuse (Siracusa in Italian), a city on the eastern coast of the Italian island of Sicily. The city has functioned as a major crossroads over the last two centuries, first between the Erie Canal and its branch canals, then of the railway network. Today, Syracuse is located at the intersection of...
Syracuse:
$36,457
New York:
$60,850
$778
Syracuse:
$93,100
New York:
$293,500
5.4%

Customer Service Representative (CSR) Job Listings

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Key Stats for Customer Service Representative (CSR)

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
7%
1-4 years
52%
5-9 years
22%
10-19 years
11%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲1%

▲1%

National Average
$31,000

Experienced
▼4%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
▲7%

Customer Relations
▲3%


Computer Service
▲2%

Problem Solving
▲1%

Phone Support
▼0%

National Average
$31,000

Data Entry
▼1%

Sales
▼2%

Call center operations
▼3%

Microsoft Office
▼3%

Data Processing
▼3%

Typing
▼6%

Microsoft Word
▼11%

Call Center
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
7%
1-4 years
52%
5-9 years
22%
10-19 years
11%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 67%
vision benefits
Vision: 56%
no benefits
None: 17%