Customer Service Representative (CSR) in Des Moines, Iowa Salary

The average wage for a Customer Service Representative (CSR) in Des Moines, Iowa is $12.51 per hour. Most people with this job move on to other positions after 20 years in this career. For the first five to ten years in this position, pay increases steeply, but any additional experience does not have a big effect on pay.

$31,862 - $40,000
$34K
MEDIAN: $33,983
50%

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$8.50 - $16.35
$8
$13
$16
MEDIAN: $12.91
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$33,983  
   
Bonus
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,373 - $38,400  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 7
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.50 - $16.35  
   
Overtime
$19.00  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$1,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,373 - $38,400  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 24

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About Des Moines, Iowa

Polk County, Iowa
210,317
Male:
103,726 (49.3%)
Female:
106,591 (50.7%)
Des Moines /dᵻˈmɔɪn/ is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small portion of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is located on and named after the Des Moines River, which likely was adapted from the French colonial name, Rivière des Moines, meaning "River of the Monks." The city's population was 203,433 as of the 2010 census. The five-county metropolitan area is ranked 91st in terms of population in the United States with 599,789 residents according to the 2013 estimate by the United States Census Bureau. Des Moines is a major center of the U.S. insurance industry and has a sizable financial services and publishing business base. The city was credited as the "number one...
Des Moines:
$49,072
Iowa:
$54,736
$781
Des Moines:
$119,500
Iowa:
$136,100
5.3%

Customer Service Representative (CSR) Job Listings

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Key Stats for Customer Service Representative (CSR)

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
10%
1-4 years
48%
5-9 years
32%
10-19 years
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
▲8%

Experienced
▲8%

National Average
$30,000

▼10%

Skills That Affect Customer Service Representative (CSR) Salaries

Data Entry
▲1%

National Average
$30,000

Customer Service
▼1%

Call Center
▼3%

Problem Solving
▼4%

Call center operations
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
10%
1-4 years
48%
5-9 years
32%
10-19 years
10%

Common Health Benefits

medical benefits
Medical: 57%
dental benefits
Dental: 52%
vision benefits
Vision: 48%
no benefits
None: 43%
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