The average rate for a Customer Service Representative (CSR) in Pittsburgh, Pennsylvania is $13.84 per hour. The highest paying skills associated with this job are Office Administration, Phone Support, and Microsoft Word. People in this job generally don't have more than 20 years' experience.

$26,058 - $40,985
(Median)
$26K
$31K
$41K
MEDIAN: $31,195
10%
50%
90%

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$10.31 - $20.32
(Median)
$10
$14
$20
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$26,058 - $40,985  
   
Bonus
$2,397  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,502 - $42,084  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 39
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.31 - $20.32  
   
Overtime
$1.55 - $30.51  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$2,397  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,502 - $42,084  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 65

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United States (change)

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About Pittsburgh, Pennsylvania

Allegheny County, Pennsylvania
304,385
Male:
149,690 (49.2%)
Female:
154,695 (50.8%)
Pittsburgh (/ˈpɪtsbərɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. The Combined Statistical Area (CSA) population of 2,659,937 is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania after Philadelphia and the 20th-largest in the U.S. Located at the confluence of the Allegheny and Monongahela rivers, which form the Ohio River, Pittsburgh is known as both "the Steel City" for its more than 300 steel-related businesses, and as the "City of Bridges" for its 446 bridges. The city features 30 skyscrapers, two inclines, a pre-revolutionary fortification and the Point State Park at the confluence of the rivers. The city developed as a vital link of the Atlantic coast and Midwest. The mineral-rich Allegheny Mountains made the area coveted by the French and British empires, Virginia, Whiskey Rebels, and Civil War raiders. Aside from steel,...
Pittsburgh:
$41,293
Pennsylvania:
$55,702
$858
Pittsburgh:
$108,400
Pennsylvania:
$170,600
4.3%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries




National Average
$30,000


Skills That Affect Customer Service Representative (CSR) Salaries

Office Administration
up arrow 16%

Phone Support
up arrow 13%

Microsoft Word
up arrow 11%


Windows Operating System General Use
up arrow 5%

Data Entry
up arrow 2%

National Average
$30,000

Microsoft Excel
up arrow 1%

Typing
up arrow 2%

Customer Service
up arrow 3%

Customer Relationship Management (CRM)
up arrow 3%

Call center operations
up arrow 4%



Microsoft Office
up arrow 6%

Computer Service
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
7%
1-4 years
38%
5-9 years
21%
10-19 years
23%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
medical benefits
Vision: 61%
dental benefits
None: 18%
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