Customer Service Representative (CSR) in Raleigh, North Carolina Salary

A Customer Service Representative (CSR) in Raleigh, North Carolina earns an average wage of $14.07 per hour. The highest paying skills associated with this job are Customer Relations and Computer Service. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. Most people move on to other jobs if they have more than 20 years' experience in this career.

$29,643 - $45,615
$30K
$38K
$46K
MEDIAN: $38,177
10%
50%
90%

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$8.89 - $20.28
$8
$14
$20
MEDIAN: $14.07
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$29,643 - $45,615  
   
Bonus
$512  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,329 - $43,038  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 17
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.89 - $20.28  
   
Overtime
$21.25  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$512  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,329 - $43,038  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 58

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About Raleigh, North Carolina

Wake County, North Carolina
451,949
Male:
219,184 (48.5%)
Female:
232,765 (51.5%)
Raleigh (/ˈrɑːli/; RAH-lee) is the capital of the state of North Carolina, the seat of Wake County in the United States. Raleigh is known as the "City of Oaks" for its many oak trees, which line the streets in the heart of the city. The city covers a land area of 142.8 square miles (370 km2). The U.S. Census Bureau estimated the city's population as 451,066 as of July 1, 2015. It is also one of the fastest-growing cities in the country. The city of Raleigh is named after Sir Walter Raleigh, who established the lost Roanoke Colony in present-day Dare County. Raleigh is home to North Carolina State University and is part of the Research Triangle area, together with Durham (home of Duke University) and Chapel Hill (home of the University of North Carolina at Chapel Hill). The "Triangle" nickname originated after the 1959 creation of the Research Triangle Park, located...
Raleigh:
$56,910
North Carolina:
$47,830
$970
Raleigh:
$226,500
North Carolina:
$160,100
3.4%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 33 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 28 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 27 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $33,000 based on 8 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
4%
1-4 years
31%
5-9 years
25%
10-19 years
29%
20 years or more
11%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲13%

Late-Career
▲7%

▲1%

National Average
$31,000

▼13%

Skills That Affect Customer Service Representative (CSR) Salaries


Computer Service
▲11%

Insurance
▲9%




▲1%

Windows Operating System General Use
▲1%

National Average
$31,000

Phone Support
▼1%

▼2%

Typing
▼2%

Microsoft Excel
▼4%

Microsoft Word
▼5%

Microsoft Office
▼5%

Data Processing
▼25%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
4%
1-4 years
31%
5-9 years
25%
10-19 years
29%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 57%
vision benefits
Vision: 50%
no benefits
None: 25%