The average wage for a Customer Service Representative (CSR) in Phoenix, Arizona is $13.93 per hour. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are Insurance and Microsoft Excel.

$26,920 - $47,795
$27K
$35K
$48K
MEDIAN: $34,704
10%
50%
90%

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$10.17 - $17.37
$10
$14
$17
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$26,920 - $47,795  
   
Bonus
$500 - $9,000  
Commission
$1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,522 - $40,027  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 42
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.17 - $17.37  
   
Overtime
$13.50 - $24.64  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$500 - $9,000  
   
Commission
$1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,522 - $40,027  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 162

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United States (change)

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About Phoenix, Arizona

Maricopa County, Arizona
1,563,001
Male:
786,833 (50.3%)
Female:
776,168 (49.7%)
Phoenix (/ˈfiːnᵻks/) is the capital and most populous city of the U.S. state of Arizona. With 1,563,025 people (as of 2015), Phoenix is the sixth most populous city nationwide, the most populous state capital in the United States, and the only state capital with a population of more than 1 million residents. Phoenix is the anchor of the Phoenix metropolitan area, also known as the Valley of the Sun, which in turn is a part of the Salt River Valley. The metropolitan area is the 12th largest by population in the United States, with approximately 4.3 million people as of 2010. In addition, Phoenix is the county seat of Maricopa County and, at 517.9 square miles (1,341 km2), it is the largest city in the state, nearly twice the size of Tucson and one of the largest cities in the United States. Settled in 1867 as an agricultural community near the confluence of the...
Phoenix:
$48,452
Arizona:
$51,492
$922
Phoenix:
$200,800
Arizona:
$194,300
4.0%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Customer Service Representative (CSR)

Gender

Female
65 %
Male
35 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.
Less than 1 year
5%
1-4 years
37%
5-9 years
22%
10-19 years
26%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries




National Average
$31,000


Skills That Affect Customer Service Representative (CSR) Salaries

Insurance
up arrow 16%

Microsoft Excel
up arrow 15%


Data Processing
up arrow 8%

up arrow 6%








Customer Service
0%

National Average
$31,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
5%
1-4 years
37%
5-9 years
22%
10-19 years
26%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 64%
vision benefits
Vision: 60%
dental benefits
None: 23%
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