Customer Service Representative (CSR) with Customer Service Skills in Grand Rapids, Michigan Salary

A Customer Service Representative (CSR) with Customer Service skills in Grand Rapids, Michigan earns an average wage of $13.09 per hour. Experience has a moderate effect on income for this job. People in this job generally don't have more than 20 years' experience.

$19,463 - $49,316
(Median)
$19K
$38K
$49K
MEDIAN: $37,998
10%
50%
90%

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$9.38 - $18.19
(Median)
$9
$13
$18
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$19,463 - $49,316  
   
Bonus
$255.32 - $14,681  
Commission
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,276 - $43,540  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 11
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.38 - $18.19  
   
Overtime
$19.71  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$255.32 - $14,681  
   
Commission
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,276 - $43,540  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 24

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About Grand Rapids, Michigan

Kent County, Michigan
195,099
Male:
95,669 (49.0%)
Female:
99,430 (51.0%)
Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County, Michigan. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its more common modern nickname of River City refers to the landmark river for which it was named. The city and surrounding communities are economically diverse, based in the health care, information technology, automotive, aviation, and consumer goods manufacturing industries, among others. Grand Rapids is the hometown of U.S. President Gerald Ford, who is buried with...
Grand Rapids:
$41,857
Michigan:
$51,084
$830
Grand Rapids:
$122,000
Michigan:
$137,500
4.6%

Customer Service Representative (CSR) Job Listings

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Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
up arrow 15%

Mid-Career
up arrow 4%

National Average
$31,000

Entry-Level
up arrow 6%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 5 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
3%
1-4 years
51%
5-9 years
23%
10-19 years
20%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 65%
medical benefits
Vision: 52%
dental benefits
None: 32%
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