Customer Service Representative (CSR) with Customer Service Skills in Grand Rapids, Michigan Salary

A Customer Service Representative (CSR) with Customer Service skills in Grand Rapids, Michigan earns an average wage of $13.09 per hour. Experience has a moderate effect on income for this job. People in this job generally don't have more than 20 years' experience.

$19,463 - $49,316
(Median)
$19K
$38K
$49K
MEDIAN: $37,998
10%
50%
90%

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$9.38 - $18.19
(Median)
$9
$13
$18
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$19,463 - $49,316  
   
Bonus
$255.32 - $14,681  
Commission
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,276 - $43,540  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 11
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.38 - $18.19  
   
Overtime
$19.71  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$255.32 - $14,681  
   
Commission
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,276 - $43,540  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 24
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Experience Affects Customer Service Representative (CSR) Salaries

Experienced
up arrow 15%

Mid-Career
up arrow 4%

National Average
$31,000

Entry-Level
up arrow 6%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 5 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
3%
1-4 years
51%
5-9 years
23%
10-19 years
20%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 65%
medical benefits
Vision: 52%
dental benefits
None: 32%
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