Customer Service Representative (CSR) with Customer Service Skills in Grand Rapids, Michigan Salary

A Customer Service Representative (CSR) with Customer Service skills in Grand Rapids, Michigan earns an average wage of $12.88 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. Most people with this job move on to other positions after 20 years in this field.

$22,148 - $49,665
$22K
$36K
$50K
MEDIAN: $35,828
10%
50%
90%

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$9.38 - $19.94
$9
$13
$20
MEDIAN: $12.97
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$22,148 - $49,665  
   
Bonus
$253.42 - $14,795  
Commission
$765  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,972 - $42,891  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 10
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.38 - $19.94  
   
Overtime
$12.08 - $28.83  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$253.42 - $14,795  
   
Commission
$765  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,972 - $42,891  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 24

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About Grand Rapids, Michigan

Kent County, Michigan
195,099
Male:
95,669 (49.0%)
Female:
99,430 (51.0%)
Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County, Michigan. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its more common modern nickname of River City refers to the landmark river for which it was named. The city and surrounding communities are economically diverse, based in the health care, information technology, automotive, aviation, and consumer goods manufacturing industries, among others. Grand Rapids is the hometown of U.S. President Gerald Ford, who is buried with...
Grand Rapids:
$41,857
Michigan:
$51,084
$830
Grand Rapids:
$122,000
Michigan:
$137,500
4.6%

Customer Service Representative (CSR) Job Listings

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Key Stats for Customer Service Representative (CSR)

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
3%
1-4 years
47%
5-9 years
24%
10-19 years
18%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲8%

Mid-Career
▲1%

National Average
$32,000

Entry-Level
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
3%
1-4 years
47%
5-9 years
24%
10-19 years
18%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 58%
dental benefits
Dental: 58%
vision benefits
Vision: 45%
no benefits
None: 39%
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