Customer Service Representative (CSR) in Washington, District of Columbia Salary

A Customer Service Representative (CSR) in Washington, District of Columbia earns an average wage of $15.69 per hour. The skills that increase pay for this job the most are Customer Relationship Management (CRM) and Call center operations.

$29,799 - $47,508
$30K
$41K
$48K
MEDIAN: $40,977
10%
50%
90%

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$11.15 - $22.69
$11
$16
$23
MEDIAN: $15.69
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$29,799 - $47,508  
   
Bonus
$3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,935 - $48,664  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 12
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$11.15 - $22.69  
   
Overtime
$19.95  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$3,250  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,935 - $48,664  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 21

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United States (change)

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About Washington, District of Columbia

District of Columbia, District of Columbia
672,228
Male:
319,705 (47.6%)
Female:
352,523 (52.4%)
Washington, D.C., formally the District of Columbia and commonly referred to as "Washington", "the District", or simply "D.C.", is the capital of the United States. The signing of the Residence Act on July 16, 1790, approved the creation of a capital district located along the Potomac River on the country's East Coast. The U.S. Constitution provided for a federal district under the exclusive jurisdiction of the Congress and the District is therefore not a part of any state. The states of Maryland and Virginia each donated land to form the federal district, which included the pre-existing settlements of Georgetown and Alexandria. Named in honor of President George Washington, the City of Washington was founded in 1791 to serve as the new national capital. In 1846, Congress returned the land originally ceded by Virginia; in 1871, it created a single municipal government for the remaining portion of the District. Washington had an estimated...
Washington:
$75,628
District of Columbia:
$75,628
$1,417
Washington:
$551,300
District of Columbia:
$551,300
5.0%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 18 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 9 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 8 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 5 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
6%
1-4 years
42%
5-9 years
21%
10-19 years
15%
20 years or more
15%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲36%

Experienced
▲8%

National Average
$35,000

▼1%

Mid-Career
▼3%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲20%

Call center operations
▲14%

Customer Relations
▲7%

Problem Solving
▲4%

Call Center
▲1%

National Average
$35,000


Microsoft Word
▼6%

Data Entry
▼12%

Windows Operating System General Use
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
6%
1-4 years
42%
5-9 years
21%
10-19 years
15%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 83%
vision benefits
Vision: 71%
no benefits
None: 8%
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