Customer Service Representative (CSR) in Washington, District of Columbia Salary

A Customer Service Representative (CSR) in Washington, District of Columbia earns an average wage of $15.69 per hour. The skills that increase pay for this job the most are Customer Relationship Management (CRM) and Call center operations.

$30,000 - $60,000
$30K
$42K
$60K
MEDIAN: $42,159
10%
50%
90%

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$11.15 - $22.69
$11
$16
$23
MEDIAN: $15.62
10%
50%
90%

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$0$60K
Salary $30,000 - $60,000
Bonus $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,065 - $53,582
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 14
Hourly Data $0$25
Hourly Rate $11.15 - $22.69
Overtime $19.95
Annual Data $0$53K
Bonus $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,065 - $53,582
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 21

Find Out Exactly What You Should Be Paid

United States (change)

About Washington, District of Columbia

District of Columbia, District of Columbia
672,228
Male:
319,705 (47.6%)
Female:
352,523 (52.4%)
Washington, D.C., formally the District of Columbia and commonly referred to as "Washington", "the District", or simply "D.C.", is the capital of the United States. The signing of the Residence Act on July 16, 1790, approved the creation of a capital district located along the Potomac River on the country's East Coast. The U.S. Constitution provided for a federal district under the exclusive jurisdiction of the Congress and the District is therefore not a part of any state. The states of Maryland and Virginia each donated land to form the federal district, which included the pre-existing settlements of Georgetown and Alexandria. Named in honor of President George Washington, the City of Washington was founded in 1791 to serve as the new national capital. In 1846, Congress returned the land originally ceded by Virginia; in 1871, it created a single municipal government for the remaining portion of the District. Washington had an estimated...
Washington:
$75,628
District of Columbia:
$75,628
$1,417
Washington:
$551,300
District of Columbia:
$551,300
5.0%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 18 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 9 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 8 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 5 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
3%
1-4 years
37%
5-9 years
26%
10-19 years
17%
20 years or more
17%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲28%

Experienced
▲1%

National Average
$38,000

▼7%

Mid-Career
▼9%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲13%

Call center operations
▲7%

Customer Relations
▼0%

National Average
$38,000

Problem Solving
▼3%

Call Center
▼5%


Microsoft Word
▼12%

Data Entry
▼17%

Windows Operating System General Use
▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
3%
1-4 years
37%
5-9 years
26%
10-19 years
17%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 83%
vision benefits
Vision: 71%
no benefits
None: 8%
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