Customer Service Representative (CSR) in Grand Rapids, Michigan Salary

A Customer Service Representative (CSR) in Grand Rapids, Michigan earns an average wage of $13.32 per hour. The skills that increase pay for this job the most are Insurance, Computer Service, and Office Administration. People in this job generally don't have more than 20 years' experience.

$24,902 - $44,820
$25K
$37K
$45K
MEDIAN: $36,943
10%
50%
90%

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$9.83 - $18.97
$9
$13
$19
MEDIAN: $13.32
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$24,902 - $44,820  
   
Bonus
$496.65 - $3,523  
Commission
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,075 - $42,393  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 23
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.83 - $18.97  
   
Overtime
$15.64 - $28.42  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$496.65 - $3,523  
   
Commission
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,075 - $42,393  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 49

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United States (change)

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About Grand Rapids, Michigan

Kent County, Michigan
195,099
Male:
95,669 (49.0%)
Female:
99,430 (51.0%)
Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County, Michigan. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its more common modern nickname of River City refers to the landmark river for which it was named. The city and surrounding communities are economically diverse, based in the health care, information technology, automotive, aviation, and consumer goods manufacturing industries, among others. Grand Rapids is the hometown of U.S. President Gerald Ford, who is buried with...
Grand Rapids:
$41,857
Michigan:
$51,084
$830
Grand Rapids:
$122,000
Michigan:
$137,500
4.6%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 42 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 25 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 16 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 7 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
68 %
Male
32 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
4%
1-4 years
36%
5-9 years
31%
10-19 years
19%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲28%

▲18%

▲1%

National Average
$32,000

▼7%

Skills That Affect Customer Service Representative (CSR) Salaries

Insurance
▲14%

Computer Service
▲14%

Office Administration
▲10%

Microsoft Excel
▲7%

Call center operations
▲3%


▲1%

Microsoft Office
▲1%

Data Entry
▼0%

Customer Relationship Management (CRM)
▼0%

National Average
$32,000



Sales
▼4%

Data Processing
▼4%

Call Center
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
4%
1-4 years
36%
5-9 years
31%
10-19 years
19%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 66%
dental benefits
Dental: 57%
vision benefits
Vision: 47%
no benefits
None: 31%