A Customer Service Representative (CSR) in Grand Rapids, Michigan earns an average wage of $13.33 per hour. The skills that increase pay for this job the most are Computer Service, Insurance, and Office Administration. People in this job generally don't have more than 20 years' experience.

$24,974 - $45,296
$25K
$37K
$45K
MEDIAN: $37,366
10%
50%
90%

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$9.90 - $18.78
$9
$13
$19
MEDIAN: $13.33
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$24,974 - $45,296  
   
Bonus
$500 - $3,500  
Commission
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,178 - $42,733  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 24
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.90 - $18.78  
   
Overtime
$15.64 - $28.42  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$500 - $3,500  
   
Commission
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,178 - $42,733  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 51

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United States (change)

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About Grand Rapids, Michigan

Kent County, Michigan
195,099
Male:
95,669 (49.0%)
Female:
99,430 (51.0%)
Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County, Michigan. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its more common modern nickname of River City refers to the landmark river for which it was named. The city and surrounding communities are economically diverse, based in the health care, information technology, automotive, aviation, and consumer goods manufacturing industries, among others. Grand Rapids is the hometown of U.S. President Gerald Ford, who is buried with...
Grand Rapids:
$41,857
Michigan:
$51,084
$830
Grand Rapids:
$122,000
Michigan:
$137,500
4.6%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Customer Service Representative (CSR)

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.
036
Less than 1 year
4%
1-4 years
36%
5-9 years
29%
10-19 years
21%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 28%



National Average
$32,000


Skills That Affect Customer Service Representative (CSR) Salaries

Computer Service
up arrow 14%

Insurance
up arrow 13%

Office Administration
up arrow 10%

Call center operations
up arrow 2%

Microsoft Excel
up arrow 2%

Microsoft Office
up arrow 2%

Problem Solving
up arrow 1%

Typing
0%

National Average
$32,000



Customer Relationship Management (CRM)
up arrow 2%

Sales
up arrow 2%


Call Center
up arrow 6%

Microsoft Word
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
4%
1-4 years
36%
5-9 years
29%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 62%
vision benefits
Vision: 50%
dental benefits
None: 28%
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