Mid-Career Customer Service Representative (CSR) in Grand Rapids, Michigan Salary

The average wage for a Mid-Career Customer Service Representative (CSR) in Grand Rapids, Michigan is $13.75 per hour. A skill in Insurance is associated with high pay for this job.

$25,073 - $41,755
$25K
$34K
$42K
MEDIAN: $34,493
10%
50%
90%

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$9.04 - $17.10
$9
$14
$17
MEDIAN: $13.75
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$25,073 - $41,755  
   
Bonus
$1,350  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,059 - $42,705  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 10
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.04 - $17.10  
   
Overtime
$18.69  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$1,350  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,059 - $42,705  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 15

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About Grand Rapids, Michigan

Kent County, Michigan
195,099
Male:
95,669 (49.0%)
Female:
99,430 (51.0%)
Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County, Michigan. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its more common modern nickname of River City refers to the landmark river for which it was named. The city and surrounding communities are economically diverse, based in the health care, information technology, automotive, aviation, and consumer goods manufacturing industries, among others. Grand Rapids is the hometown of U.S. President Gerald Ford, who is buried with...
Grand Rapids:
$41,857
Michigan:
$51,084
$830
Grand Rapids:
$122,000
Michigan:
$137,500
4.6%

Customer Service Representative (CSR) Job Listings

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Key Stats for Customer Service Representative (CSR)

Gender

Female
65 %
Male
35 %

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 3 votes.
5-9 years
88%
10-19 years
12%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Service Representative (CSR) Salaries

Insurance
▲23%

Customer Relationship Management (CRM)
▲5%

Typing
▲2%

Problem Solving
▲1%

Customer Service
▼0%

National Average
$32,000

Data Entry
▼1%

Customer Relations
▼2%

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 3 votes.

Gender

Female
65 %
Male
35 %

Common Health Benefits

medical benefits
Medical: 52%
dental benefits
Dental: 48%
vision benefits
Vision: 43%
no benefits
None: 38%