Customer Service Representative (CSR) in Jacksonville, Florida Salary

A Customer Service Representative (CSR) in Jacksonville, Florida earns an average wage of $13.02 per hour. A skill in Windows Operating System General Use is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this career. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$31,197 - $43,000
$31K
$36K
$43K
MEDIAN: $36,266
10%
50%
90%

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$9.74 - $16.50
$9
$13
$17
MEDIAN: $13.02
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$31,197 - $43,000  
   
Bonus
$187.53 - $4,932  
Profit Sharing
$2,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,770 - $39,763  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 19
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.74 - $16.50  
   
Overtime
$10.20 - $29.80  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$187.53 - $4,932  
   
Profit Sharing
$2,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,770 - $39,763  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 95

Find Out Exactly What You Should Be Paid

United States (change)

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About Jacksonville, Florida

Duval County, Florida
868,031
Male:
419,203 (48.3%)
Female:
448,828 (51.7%)
Jacksonville is a seaport city and the seat of Duval County, Florida, United States. With an estimated 868,031 residents as of 2015, Jacksonville is the most populous city in both the state of Florida and the southeastern United States. As of 2015, it is estimated to be the 12th most populous city in the United States and largest city by area in the contiguous United States. The Jacksonville metropolitan area has a population of 1,573,606 and is the 40th largest in the United States and fourth largest in the state of Florida. The city is situated on the banks of the St. Johns River, in the First Coast region of North Florida, about 25 miles (40 km) south of the Georgia state line and 340 miles (550 km) north of Miami. Prior to European settlement the Jacksonville area was inhabited by Native American people known as the Timucua. In 1564, the French...
Jacksonville:
$48,239
Florida:
$49,426
$963
Jacksonville:
$146,500
Florida:
$179,800
4.6%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 64 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $29,000 based on 31 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 26 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $32,000 based on 10 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
80 %
Male
20 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.
Less than 1 year
4%
1-4 years
41%
5-9 years
25%
10-19 years
20%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲12%

▲10%

▲1%

National Average
$28,000

▼6%

Skills That Affect Customer Service Representative (CSR) Salaries

Windows Operating System General Use
▲12%

Insurance
▲10%

▲9%

Microsoft Excel
▲6%


▲4%

Office Administration
▲4%


Microsoft Office
▲3%

▲2%

Customer Relationship Management (CRM)
▲2%

National Average
$28,000





Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.

Gender

Female
80 %
Male
20 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
25%
10-19 years
20%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 57%
vision benefits
Vision: 53%
no benefits
None: 38%