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Customer Service Representative (CSR) Salary in Cleveland, Ohio (United States)

A Customer Service Representative (CSR) in Cleveland, Ohio earns an average wage of $12.72 per hour. For the first five to ten years in this position, wages increase modestly, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this career. A skill in Insurance is associated with high pay for this job.
Customer Service Representative (CSR) in Cleveland, Ohio Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$23,712 - $44,926
(Median)
24K
28K
35K
40K
45K
MEDIAN: $35,258
10%
25%
50%
75%
90%
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Customer Service Representative (CSR) in Cleveland, Ohio Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.68 - $19.11
(Median)
8
10
13
16
19
MEDIAN: $12.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$23,712 - $44,926  
   
Bonus
$0.00 - $2,027  
Profit Sharing
$590 - $2,975  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,937 - $44,002  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 54
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.68 - $19.11  
   
Overtime
$0.00 - $29.59  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $2,027  
   
Profit Sharing
$590 - $2,975  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,937 - $44,002  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 81
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Experience Affects Customer Service Representative (CSR) in Cleveland, Ohio Salaries

Mid-Career
up arrow 6%
National Average
$31,000
Entry-Level
up arrow 7%

Skills That Affect Customer Service Representative (CSR) in Cleveland, Ohio Salaries

Insurance
up arrow 13%
Problem Solving
up arrow 10%
Microsoft Office
up arrow 10%
Data Entry
up arrow 9%
Phone Support
up arrow 9%
Customer Service
up arrow 8%
Customer Relations
up arrow 3%
Call Center
up arrow 2%
National Average
$31,000
Inside Sales
up arrow 2%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 16 votes.

Gender

Female
82%
female alumni
 
Male
18%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
19%
5-9 years
29%
10-19 years
36%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 60%
vision benefits Vision: 40% employee benefits None: 25%