Customer Service Representative (CSR) in Cleveland, Ohio Salary

The average rate for a Customer Service Representative (CSR) in Cleveland, Ohio is $13.15 per hour. The highest paying skills associated with this job are Microsoft Excel, Microsoft Word, and Insurance.

$25,154 - $50,808
(Median)
$25K
$38K
$51K
MEDIAN: $37,908
10%
50%
90%

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$9.05 - $18.71
(Median)
$9
$13
$19
MEDIAN: $13.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,154 - $50,808  
   
Bonus
$0.00 - $2,909  
Profit Sharing
$1,200  
Commission
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,094 - $46,822  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 61
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.05 - $18.71  
   
Hourly Tips
$0.13  
Overtime
$0.00 - $24.96  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,909  
   
Commission
$1,000  
Profit Sharing
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,094 - $46,822  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 100
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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

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Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 11%



National Average
$32,000


Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
up arrow 28%

Microsoft Word
up arrow 22%

Insurance
up arrow 11%


Phone Support
up arrow 5%

Inside Sales
up arrow 4%

Sales
up arrow 4%

Customer Service
0%

Data Entry
0%

National Average
$32,000

Typing
up arrow 1%

Microsoft Office
up arrow 2%

Call Center
up arrow 4%

Office Administration
up arrow 4%


Computer Service
up arrow 15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.

Gender

Female
92 %
Male
8 %

Years of Experience

Less than 1 year
2%
1-4 years
22%
5-9 years
26%
10-19 years
34%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 63%
medical benefits
Vision: 49%
dental benefits
None: 22%
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