A Customer Service Representative (CSR) in Cleveland, Ohio earns an average wage of $12.92 per hour.

$25,487 - $51,801
(Median)
$25K
$36K
$52K
MEDIAN: $35,749
10%
50%
90%

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$9.17 - $17.10
(Median)
$9
$13
$17
MEDIAN: $12.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$25,487 - $51,801  
   
Bonus
$197.00 - $9,500  
Profit Sharing
$1,148  
Commission
$2,100  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,269 - $49,340  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 44
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.17 - $17.10  
   
Overtime
$18.94  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$197.00 - $9,500  
   
Commission
$2,100  
Profit Sharing
$1,148  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,269 - $49,340  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 79
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About Cleveland, Ohio

Cuyahoga County, Ohio
374,856
Male:
186,436 (48.0%)
Female:
201,623 (52.0%)
Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a city in the U.S. state of Ohio and the county seat of Cuyahoga County, the most populous county in the state. The city is located on the southern shore of Lake Erie, approximately 60 miles (100 kilometers) west of the Pennsylvania border. It was founded in 1796 near the mouth of the Cuyahoga River, and became a manufacturing center owing to its location on the lake shore, as well as being connected to numerous canals and railroad lines. Cleveland's economy has diversified sectors that include manufacturing, financial services, healthcare, and biomedical. Cleveland is also home to the Rock and Roll Hall of Fame. As of the 2013 Census Estimate, the city proper had a total population of 390,113, making Cleveland the 48th largest city in the United States, and the second-largest city in Ohio after Columbus. Greater Cleveland, the Cleveland-Elyria-Mentor, OH Metropolitan Statistical Area, ranked 29th...
Cleveland:
$28,831
Ohio:
$51,075
$664
Cleveland:
$66,200
Ohio:
$136,400
10.2%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

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Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 25%



National Average
$30,000


Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Word
up arrow 8%

Phone Support
up arrow 5%

Inside Sales
up arrow 5%

Customer Relationship Management (CRM)
up arrow 5%

Sales
up arrow 4%

Problem Solving
up arrow 1%

Microsoft Office
up arrow 1%

Call Center
0%

National Average
$30,000

Customer Service
up arrow 4%


Data Entry
up arrow 6%

Insurance
up arrow 8%


Typing
up arrow 9%

Computer Service
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 15 votes.

Gender

Female
91 %
Male
9 %

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
21%
10-19 years
23%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 64%
medical benefits
Vision: 59%
dental benefits
None: 24%
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