Customer Service Representative (CSR) Salary in Cleveland, Ohio

The average rate for a Customer Service Representative (CSR) in Cleveland, Ohio is $12.46 per hour. The highest paying skills associated with this job are Insurance and Microsoft Office.

$25,083 - $46,079
(Median)
$25K
$35K
$46K
MEDIAN: $35,371
10%
50%
90%

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$8.93 - $18.50
(Median)
$8
$12
$19
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$25,083 - $46,079  
   
Bonus
$0.00 - $2,000  
Profit Sharing
$600 - $2,750  
Commission
$300.00 - $3,550  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,054 - $43,317  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 55
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.93 - $18.50  
   
Overtime
$0.00 - $24.90  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,000  
   
Commission
$300.00 - $3,550  
Profit Sharing
$600 - $2,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,054 - $43,317  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 91
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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR) in Cleveland, Ohio

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

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Experience Affects Customer Service Representative (CSR) in Cleveland, Ohio Salaries


Late-Career
up arrow 10%


National Average
$31,000


Skills That Affect Customer Service Representative (CSR) in Cleveland, Ohio Salaries

Insurance
up arrow 15%

Microsoft Office
up arrow 11%

Sales
up arrow 9%

Microsoft Word
up arrow 9%

Inside Sales
up arrow 8%

Data Entry
up arrow 5%

Problem Solving
up arrow 4%

Phone Support
up arrow 4%

Typing
up arrow 4%

Customer Service
0%

National Average
$31,000

Call Center
up arrow 2%

Customer Relations
up arrow 3%

Computer Service
up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
87 %
Male
13 %

Years of Experience

Less than 1 year
2%
1-4 years
21%
5-9 years
26%
10-19 years
37%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 71% dental benefits Dental: 61%
vision benefits Vision: 42% employee benefits None: 26%
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