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Customer Service Representative (CSR) Salary in Cleveland, Ohio

A Customer Service Representative (CSR) in Cleveland, Ohio earns an average wage of $13.22 per hour. For the first five to ten years in this position, wages increase modestly, but any additional experience does not have a big effect on pay. A skill in Insurance is associated with high pay for this job.
$23,285 - $44,277
(Median)
$23K
$35K
$44K
MEDIAN: $35,399
10%
50%
90%

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$8.79 - $19.23
(Median)
$8
$13
$19
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$23,285 - $44,277  
   
Bonus
$0.00 - $2,007  
Profit Sharing
$300.03 - $2,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,992 - $43,531  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 52
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.79 - $19.23  
   
Overtime
$0.00 - $29.59  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $2,007  
   
Profit Sharing
$300.03 - $2,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,992 - $43,531  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 87
United States (change)

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR) in Cleveland, Ohio

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Experience Affects Customer Service Representative (CSR) in Cleveland, Ohio Salaries


Late-Career
up arrow 7%

Mid-Career
up arrow 3%

National Average
$31,000

Entry-Level
up arrow 8%

Skills That Affect Customer Service Representative (CSR) in Cleveland, Ohio Salaries

Insurance
up arrow 13%

Microsoft Office
up arrow 10%

Data Entry
up arrow 7%

Customer Service
up arrow 3%

Problem Solving
up arrow 2%

Customer Relations
up arrow 1%

Phone Support
up arrow 1%

Call Center
0%

National Average
$31,000

Inside Sales
up arrow 2%

Typing
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
85 %
Male
15 %

Years of Experience

Less than 1 year
2%
1-4 years
20%
5-9 years
27%
10-19 years
37%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 61%
vision benefits Vision: 38% employee benefits None: 25%