Customer Service Representative (CSR) Salary in Cleveland, Ohio

The average rate for a Customer Service Representative (CSR) in Cleveland, Ohio is $12.58 per hour. The highest paying skills associated with this job are Insurance and Microsoft Word.

$25,161 - $49,021

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$8.93 - $18.50

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,161 - $49,021  
   
Bonus
$0.00 - $2,923  
Profit Sharing
$600 - $2,750  
Commission
$300.00 - $3,550  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,117 - $44,423  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 58
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.93 - $18.50  
   
Overtime
$0.00 - $24.96  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,923  
   
Commission
$300.00 - $3,550  
Profit Sharing
$600 - $2,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,117 - $44,423  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 91
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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR) in Cleveland, Ohio

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Experience Affects Customer Service Representative (CSR) in Cleveland, Ohio Salaries

Late-Career
up arrow 11%



National Average
$31,000


Skills That Affect Customer Service Representative (CSR) in Cleveland, Ohio Salaries

Microsoft Word
up arrow 13%

Insurance
up arrow 13%

Microsoft Office
up arrow 10%

Sales
up arrow 7%


Inside Sales
up arrow 6%

Data Entry
up arrow 4%

Phone Support
up arrow 2%

Typing
up arrow 2%

Customer Service
up arrow 1%

National Average
$31,000

Call Center
up arrow 3%


Computer Service
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
2%
1-4 years
20%
5-9 years
26%
10-19 years
36%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 72% dental benefits Dental: 62%
vision benefits Vision: 44% employee benefits None: 24%
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