Customer Service Representative (CSR) at UnitedHealth Group Salary

A Customer Service Representative (CSR) at UnitedHealth Group earns an average wage of $15.19 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. A skill in Insurance is associated with high pay for this job.

$28,966 - $43,448
$34K
MEDIAN: $34,112
50%

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$12.13 - $17.53
$12
$15
$18
MEDIAN: $15.13
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$34,112  
   
Bonus
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,593 - $40,512  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 5
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$12.13 - $17.53  
   
Overtime
$17.45 - $25.69  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$1,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,593 - $40,512  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 64

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 24 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $33,000 based on 24 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $32,000 based on 32 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $34,000 based on 8 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
83 %
Male
17 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 13 votes.
Less than 1 year
3%
1-4 years
22%
5-9 years
23%
10-19 years
41%
20 years or more
12%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲6%

▲2%

National Average
$32,000

▼1%

▼1%

Skills That Affect Customer Service Representative (CSR) Salaries

Insurance
▲11%

Typing
▲5%

▲3%

Computer Service
▲3%

Microsoft Word
▲3%

Customer Relationship Management (CRM)
▲3%

Windows Operating System General Use
▲2%


National Average
$32,000



Customer Service Metrics
▼1%


▼4%

Phone Support
▼4%

Microsoft Office
▼11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 13 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
3%
1-4 years
22%
5-9 years
23%
10-19 years
41%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 84%
vision benefits
Vision: 82%
no benefits
None: 10%
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