A Customer Service Representative (CSR) at UnitedHealth Group earns an average wage of $14.89 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. People in this job generally don't have more than 20 years' experience.

$28,966 - $43,448
(Median)
$
$34K
$
MEDIAN: $34,112
50%

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$12.01 - $17.21
(Median)
$12
$15
$17
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$34,112  
   
Bonus
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,371 - $40,246  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 5
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$12.01 - $17.21  
   
Overtime
$6.17 - $25.81  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$1,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,371 - $40,246  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 55

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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 5%


National Average
$32,000



Skills That Affect Customer Service Representative (CSR) Salaries

Typing
up arrow 7%

Insurance
up arrow 7%

Customer Relationship Management (CRM)
up arrow 5%

Data Entry
up arrow 4%

Computer Service
up arrow 4%

Phone Support
up arrow 4%

Windows Operating System General Use
up arrow 3%

Microsoft Word
up arrow 3%

Problem Solving
up arrow 2%

Call center operations
up arrow 1%

Customer Service Metrics
up arrow 1%

National Average
$32,000

Customer Relations
up arrow 2%

Customer Service
up arrow 3%

Call Center
up arrow 3%

Microsoft Office
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
2%
1-4 years
23%
5-9 years
20%
10-19 years
43%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 88%
medical benefits
Vision: 82%
dental benefits
None: 7%
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