Customer Service Representative (CSR) at UnitedHealth Group Salary

A Customer Service Representative (CSR) at UnitedHealth Group earns an average wage of $15.19 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. A skill in Insurance is associated with high pay for this job.

$28,966 - $43,448
$34K
MEDIAN: $34,112
50%

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$12.23 - $17.41
$12
$15
$17
MEDIAN: $15.19
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$34,112  
   
Bonus
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,842 - $40,894  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 5
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$12.23 - $17.41  
   
Overtime
$9.79 - $25.81  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$1,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,842 - $40,894  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 60
© PayScale, Inc. @ www.payscale.com

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Customer Service Representative (CSR)

Gender

Female
84 %
Male
16 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.
Less than 1 year
3%
1-4 years
23%
5-9 years
20%
10-19 years
42%
20 years or more
12%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲5%

▲2%

National Average
$32,000

▼1%

▼2%

Skills That Affect Customer Service Representative (CSR) Salaries

Insurance
▲10%

Typing
▲5%

Computer Service
▲3%

Microsoft Word
▲3%

Customer Relationship Management (CRM)
▲3%

▲2%


Windows Operating System General Use
▲1%

National Average
$32,000

Customer Service Metrics
▼1%




Phone Support
▼4%

▼5%

Microsoft Office
▼12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.

Gender

Female
84 %
Male
16 %

Years of Experience

Less than 1 year
3%
1-4 years
23%
5-9 years
20%
10-19 years
42%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 86%
vision benefits
Vision: 83%
dental benefits
None: 10%
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