Customer Service Representative (CSR) in Baltimore, Maryland Salary

A Customer Service Representative (CSR) in Baltimore, Maryland earns an average wage of $14.05 per hour. Skills that are associated with high pay for this job are Data Processing, Customer Relations, and Customer Relationship Management (CRM). People in this job generally don't have more than 20 years' experience. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$23,400 - $41,748
$23K
$31K
$42K
MEDIAN: $31,395
10%
50%
90%

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$9.92 - $17.35
$9
$14
$17
MEDIAN: $14.05
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$23,400 - $41,748  
   
Bonus
$3,000  
Commission
$2,700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,990 - $42,218  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 19
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.92 - $17.35  
   
Overtime
$2.07 - $27.81  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$3,000  
   
Commission
$2,700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,990 - $42,218  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 49

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About Baltimore, Maryland

Baltimore city, Maryland
621,849
Male:
294,027 (47.3%)
Female:
327,822 (52.7%)
Baltimore (/ˈbɔːltᵻˌmɔːr/, locally: [ˈbɔɫ.mɔɻ]) is the largest city in the U.S. state of Maryland, and the 29th-most populous city in the country. It was established by the Constitution of Maryland and is not part of any county; thus, it is the largest independent city in the United States. Baltimore has more public monuments per capita than any other city in the country and is home to some of the earliest National Register historic districts in the nation, including Fell's Point (1969), Federal Hill (1970) and Mount Vernon Place (1971). More than 65,000 properties, or roughly one in three buildings in the city, are listed on the National Register, more than any other city in the nation. Founded in 1729, Baltimore is the second largest seaport in the Mid-Atlantic. Baltimore's Inner Harbor was once the second leading port of entry for immigrants to the United States and a major manufacturing center. After...
Baltimore:
$44,165
Maryland:
$75,847
$981
Baltimore:
$155,600
Maryland:
$299,800
6.0%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $30,000 based on 41 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 22 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 12 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $33,000 based on 5 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
67 %
Male
33 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 7 votes.
Less than 1 year
6%
1-4 years
44%
5-9 years
28%
10-19 years
15%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲10%

▲2%

▼0%

National Average
$30,000

▼1%

Skills That Affect Customer Service Representative (CSR) Salaries

Data Processing
▲21%


Customer Relationship Management (CRM)
▲15%

Computer Service
▲10%

Phone Support
▲6%

Microsoft Office
▲4%

▲2%


Microsoft Word
▲2%


National Average
$30,000

Sales
▼1%


Data Entry
▼2%

Insurance
▼2%

Typing
▼4%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 7 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
6%
1-4 years
44%
5-9 years
28%
10-19 years
15%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 60%
vision benefits
Vision: 48%
no benefits
None: 33%