Customer Service Representative (CSR) in Rochester, New York Salary

Median pay for Rochester Customer Service Representatives lies in the neighborhood of $13.92 per hour. Women Customer Service Representatives in Rochester, N.Y. who took the survey just slightly outnumber men. Most Customer Service Representatives in Rochester report high levels of job satisfaction. While some workers in this profession — just under one in three — do not have any health coverage, more than half do receive medical benefits and approximately one-half have dental insurance. This snapshot results from replies to PayScale's salary survey.

$29,087 - $61,823
$29K
$37K
$62K
MEDIAN: $37,171
10%
50%
90%

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$9.30 - $19.46
$9
$14
$19
MEDIAN: $13.92
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$29,087 - $61,823  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,405 - $45,493  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 15
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.30 - $19.46  
   
Overtime
$18.01  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,405 - $45,493  
   
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 40

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About Rochester, New York

Monroe County, New York
209,808
Male:
100,135 (47.7%)
Female:
109,673 (52.3%)
Rochester (/ˈrɒtʃᵻstər/ or /ˈrɒˌtʃɛstər/) is a city on the southern shore of Lake Ontario in the western portion of the U.S. state of New York, and the seat of Monroe County. The city's population (210,565) was the state's third largest — after New York City and Buffalo — at the time of the 2010 census. Rochester is the center of a larger metropolitan area that encompasses and extends beyond Monroe County, and comprises Genesee County, Livingston County, Ontario County, Orleans County and Wayne County. This area, which is part of the Western New York region, had a population of 1,079,671 at the time of the 2010 Census. A Census estimate of July 1, 2012, raised that number to 1,082,284. Rochester was one of America's first boomtowns, and rose to prominence as the site of many flour mills along the Genesee River, and then as a major hub of manufacturing. Several of the...
Rochester:
$31,946
New York:
$60,850
$790
Rochester:
$76,900
New York:
$293,500
8.7%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 24 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 18 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 12 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $38,000 based on 9 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
57 %
Male
43 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
Less than 1 year
13%
1-4 years
22%
5-9 years
29%
10-19 years
20%
20 years or more
16%
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Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲23%

Experienced
▲14%

National Average
$31,000

▼3%

▼15%

Skills That Affect Customer Service Representative (CSR) Salaries

Insurance
▲22%

Customer Relations
▲17%

Microsoft Office
▲11%

National Average
$31,000


Computer Service
▼8%

Call Center
▼9%

Call center operations
▼9%

Data Entry
▼17%

Problem Solving
▼18%

Phone Support
▼19%

Sales
▼22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
13%
1-4 years
22%
5-9 years
29%
10-19 years
20%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 50%
vision benefits
Vision: 39%
no benefits
None: 31%
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