Customer Service Representatives at Farmers Insurance Group can expect wages of $12.65 per hour on average. Most workers in this position report high levels of job satisfaction. Close to one-third enjoy medical while one-fifth get dental coverage. Vision coverage is also available to roughly one in seven. This report is based on answers to PayScale's salary questionnaire.

$21,488 - $40,457
$21K
$31K
$40K
MEDIAN: $31,001
10%
50%
90%

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$9.27 - $16.59
$9
$13
$17
MEDIAN: $12.65
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$21,488 - $40,457  
   
Bonus
$3,336  
Commission
$1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,443 - $39,748  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 14
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.27 - $16.59  
   
Overtime
$25.20  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$3,336  
   
Commission
$1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,443 - $39,748  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 40

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Key Stats for Customer Service Representative (CSR)

Gender

Female
91 %
Male
9 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.
038
Less than 1 year
7%
1-4 years
39%
5-9 years
30%
10-19 years
24%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
up arrow 20%


National Average
$28,000


Skills That Affect Customer Service Representative (CSR) Salaries

Inside Sales
up arrow 12%

Call Center
up arrow 10%

Call center operations
up arrow 8%



Problem Solving
up arrow 2%

Data Entry
0%

National Average
$28,000

Customer Relations
up arrow 2%

Typing
up arrow 3%

Computer Service
up arrow 6%

Customer Relationship Management (CRM)
up arrow 7%

Sales
up arrow 10%

Phone Support
up arrow 11%

Office Administration
up arrow 12%

Microsoft Word
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.

Gender

Female
91 %
Male
9 %

Years of Experience

Less than 1 year
7%
1-4 years
39%
5-9 years
30%
10-19 years
24%

Common Health Benefits

medical benefits
Medical: 33%
dental benefits
Dental: 21%
vision benefits
Vision: 15%
dental benefits
None: 65%
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