Customer Service Representative (CSR) Salary at Farmers Insurance Group

Earnings for Customer Service Representatives at Farmers Insurance Group come in at around $12.44 per hour on average. Compensation ranges from $8.81 per hour on the lower end to $17.01 on the higher end. Some workers in this field — a fair number — are not awarded benefits. Medical coverage is reported by approximately one-fourth and dental plans are enjoyed by about a fourth. Most Customer Service Representatives at Farmers Insurance Group are fairly content with their jobs, and work satisfaction falls in line with the national average. This report is based on answers to PayScale's salary questionnaire.

$19,727 - $43,411
(Median)
$20K
$32K
$43K
MEDIAN: $31,538
10%
50%
90%

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$8.81 - $17.01
(Median)
$8
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$19,727 - $43,411  
   
Bonus
$0.00 - $1,505  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,114 - $38,502  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 17
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$7$14$21
Hourly Rate
$8.81 - $17.01  
   
Overtime
$0.00 - $20.59  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Bonus
$0.00 - $1,505  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,114 - $38,502  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 61

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Experience Affects Customer Service Representative (CSR) at Farmers Insurance Group Salaries


Experienced
up arrow 8%

National Average
$28,000


Skills That Affect Customer Service Representative (CSR) at Farmers Insurance Group Salaries

Typing
up arrow 27%

Call Center
up arrow 11%

Customer Service
up arrow 6%

Customer Relations
up arrow 6%

Data Entry
up arrow 4%

Insurance
0%

Phone Support
0%

National Average
$28,000

Customer Relationship Management (CRM)
up arrow 3%

Office Administration
up arrow 6%

Problem Solving
up arrow 9%

Computer Service
up arrow 11%

Sales
up arrow 18%

Microsoft Office
up arrow 25%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.

Gender

Female
90 %
Male
10 %

Years of Experience

Less than 1 year
9%
1-4 years
32%
5-9 years
28%
10-19 years
23%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 26% dental benefits Dental: 24%
vision benefits Vision: 22% employee benefits None: 74%