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Customer Service Representative (CSR) Salary at Farmers Insurance Group

Customer Service Representatives at Farmers Insurance Group can expect wages of $12.71 per hour on average. Earnings sit near $8.85 per hour on the lower side but can approach $17.18 on the higher side. Though the majority of Customer Service Representatives at Farmers Insurance Group do not report high levels of job satisfaction, most are moderately content with their role. While a fair number report receiving no health benefits, a strong majority do receive medical coverage, and roughly one in four have dental, as well. This report is based on responses to the PayScale salary survey.

$19,727 - $43,411
(Median)
$20K
$32K
$43K
MEDIAN: $31,538
10%
50%
90%

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$8.85 - $17.18
(Median)
$8
$13
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$19,727 - $43,411  
   
Bonus
$0.00 - $1,505  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,260 - $38,362  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 17
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$7$14$21
Hourly Rate
$8.85 - $17.18  
   
Overtime
$0.00 - $20.59  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Bonus
$0.00 - $1,505  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,260 - $38,362  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 64

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Experience Affects Customer Service Representative (CSR) at Farmers Insurance Group Salaries


Experienced
up arrow 7%

National Average
$28,000


Skills That Affect Customer Service Representative (CSR) at Farmers Insurance Group Salaries

Typing
up arrow 24%

Call Center
up arrow 9%

Customer Service
up arrow 7%

Customer Relations
up arrow 4%

Insurance
up arrow 2%

Data Entry
up arrow 2%

National Average
$28,000

Phone Support
up arrow 1%

Customer Relationship Management (CRM)
up arrow 5%

Problem Solving
up arrow 7%

Office Administration
up arrow 8%

Computer Service
up arrow 12%

Sales
up arrow 19%

Microsoft Office
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.

Gender

Female
91 %
Male
9 %

Years of Experience

Less than 1 year
9%
1-4 years
32%
5-9 years
28%
10-19 years
23%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 28% dental benefits Dental: 24%
vision benefits Vision: 21% employee benefits None: 72%
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