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Customer Service Representative (CSR) Salary at Farmers Insurance Group

For Customer Service Representatives at Farmers Insurance Group, hourly average wages total $12.21 per hour. Though the majority of Customer Service Representatives at Farmers Insurance Group do not report high levels of job satisfaction, most are moderately content with their role. While some workers in this profession — a fair number — do not have any health coverage, nearly one in four do receive medical benefits and just under a fourth have dental insurance. The numbers in this rundown were provided by PayScale's salary survey participants.
$20,134 - $42,712
(Median)
$20K
$31K
$43K
MEDIAN: $31,031
10%
50%
90%

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$8.68 - $17.01
(Median)
$8
$12
$17
MEDIAN: $12.00
10%
50%
90%

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Show Annual Salary Show Hourly Rate
National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$20,134 - $42,712  
   
Bonus
$0.00 - $1,495  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,626 - $38,190  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 20
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$7$14$21
Hourly Rate
$8.68 - $17.01  
   
Overtime
$0.00 - $20.59  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Bonus
$0.00 - $1,495  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,626 - $38,190  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 61
United States (change)

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Experience Affects Customer Service Representative (CSR) at Farmers Insurance Group Salaries

Experienced
up arrow 10%


National Average
$27,000


Skills That Affect Customer Service Representative (CSR) at Farmers Insurance Group Salaries

Typing
up arrow 27%

Call Center
up arrow 13%

Customer Relations
up arrow 9%

Customer Service
up arrow 6%

Data Entry
up arrow 6%

Insurance
up arrow 1%

National Average
$27,000

Phone Support
up arrow 2%

Office Administration
up arrow 2%

Customer Relationship Management (CRM)
up arrow 2%

Problem Solving
up arrow 9%

Sales
up arrow 17%

Microsoft Office
up arrow 24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.

Gender

Female
92 %
Male
8 %

Years of Experience

Less than 1 year
11%
1-4 years
30%
5-9 years
30%
10-19 years
22%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 25% dental benefits Dental: 23%
vision benefits Vision: 21% employee benefits None: 75%