Customer Service Representative (CSR) in Philadelphia, Pennsylvania Salary

The average pay for a Customer Service Representative (CSR) in Philadelphia, Pennsylvania is $15.06 per hour. Most people with this job move on to other positions after 20 years in this field. A skill in Microsoft Word is associated with high pay for this job.

$27,717 - $41,515
(Median)
$28K
$35K
$42K
MEDIAN: $35,049
10%
50%
90%

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$9.67 - $19.93
(Median)
$9
$15
$20
MEDIAN: $15.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$27,717 - $41,515  
   
Bonus
$983  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,050 - $42,179  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 43
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.67 - $19.93  
   
Overtime
$10.54 - $29.80  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$983  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,050 - $42,179  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 76
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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

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Experience Affects Customer Service Representative (CSR) Salaries


Late-Career
up arrow 9%


National Average
$33,000


Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Word
up arrow 12%

Microsoft Excel
up arrow 5%

Sales
up arrow 4%

Customer Relationship Management (CRM)
up arrow 3%

Customer Service
up arrow 1%

Problem Solving
up arrow 1%

Data Entry
up arrow 1%

Call center operations
0%

Customer Relations
0%

Phone Support
0%

Computer Service
0%

National Average
$33,000

Typing
up arrow 1%

Microsoft Office
up arrow 1%

Insurance
up arrow 1%

Call Center
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
6%
1-4 years
45%
5-9 years
27%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 62%
medical benefits
Vision: 57%
dental benefits
None: 23%
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